Grrr! My BV7-40 is turning off more than ever recently. Had a few friends around last night watching the England match...TV switches off (and it feels like ages - embarrassing, too). Again this morning. Ridiculous.

Weebyx - we ought to be moving away from B&O and not considering 'supporting' them further by upgrading to a more expensive TV!

moxxey:

Grrr! My BV7-40 is turning off more than ever recently. Had a few friends around last night watching the England match...TV switches off (and it feels like ages - embarrassing, too). Again this morning. Ridiculous.

Weebyx - we ought to be moving away from B&O and not considering 'supporting' them further by upgrading to a more expensive TV!

Believe me, i am thinking about, but what else is there ? I will not accept 5-6 remotes on my table, i have to replace all my speakers, buy a seperate surround decoder and so on.

I know about the logitech harmony remote, but i don't like it, one of my friends bought it, and he has returned it, and i understand why, it was slow, and the "user intuitive" navigation was far behind the Beo5.

However, i can see my bank account booming with money if i sell my 4 Beolab 8000's and beolab 2, and returning my tv to the dealer :)

When me and my girlfriend first moved in together she had just bought a complete new panasonic tv, surround setup and so on, so i sold my beosound 9000/beovision LX6000/VX7000.

It only took me 1 month before i bought all the new panasonic gear from my girlfriend for what she had paid for it, and sold for 85% of that, just to get that B&O feeling back into the house :)

I really don't know what to do. Something is telling me to sell it all, and buy a panasonic or pioneer plasma, but on the other side, i am afraid i an going to regret it, and the i am left in the bush with my brand new pioneer/panasonic/receiver/decoder/amplifier, that lost 50% of it's price the day i took it out of the store.

Must consult The Love Guro :)

/weebyx

moxxey:

Weebyx:

What puzzles me is that Peter Pans BV7-40 MKIII, who has had the SW 4.24 upgrade, isn't showing any build version, my tv i showing build 344 and H8 as 4.17, DVE FEP SW as 4.17 and PW SW as 4.17, mind you that i have had mine downgraded from 4.24, but what puzzles me is that the PW SW isn't showing the same SW version as the DVE FEP SW. On my tv these 2 values are the same(4.17)

Mine says:

PW SW 04.01a 

My numbers are very different. For example:

M2 STB Table 3.92a

However, I've been told by my dealer that the 'H8 SW 04.24a' is the only part that's worth worrying about. For example, you can update some of the individual components separately, such as the STB table.

Yes the STB code is different, since it corresponds with the products added in the STB, the reason i am asking is that Peter Pan is NOT experiencing any shut off "features" on his 40 MKIII.

So i was wondering if we could help B&O out, by telling them the SW version of tv's that is crashing, and the tv's that are not.

/Weebyx

Weebyx:

moxxey:

Grrr! My BV7-40 is turning off more than ever recently. Had a few friends around last night watching the England match...TV switches off (and it feels like ages - embarrassing, too). Again this morning. Ridiculous.

Weebyx - we ought to be moving away from B&O and not considering 'supporting' them further by upgrading to a more expensive TV!

Believe me, i am thinking about, but what else is there ? I will not accept 5-6 remotes on my table, i have to replace all my speakers, buy a seperate surround decoder and so on.

I know about the logitech harmony remote, but i don't like it, one of my friends bought it, and he has returned it, and i understand why, it was slow, and the "user intuitive" navigation was far behind the Beo5.

However, i can see my bank account booming with money if i sell my 4 Beolab 8000's and beolab 2, and returning my tv to the dealer :)

When me and my girlfriend first moved in together she had just bought a complete new panasonic tv, surround setup and so on, so i sold my beosound 9000/beovision LX6000/VX7000.

It only took me 1 month before i bought all the new panasonic gear from my girlfriend for what she had paid for it, and sold for 85% of that, just to get that B&O feeling back into the house :)

I really don't know what to do. Something is telling me to sell it all, and buy a panasonic or pioneer plasma, but on the other side, i am afraid i an going to regret it, and the i am left in the bush with my brand new pioneer/panasonic/receiver/decoder/amplifier, that lost 50% of it's price the day i took it out of the store.

Must consult The Love Guro :)

/weebyx

first of all I wish individuals would move away from- I need 5 remotes on the table! that was gone years ago- many many solutions for quality touch screen romotes now which are very very good- the beo 5 is a step back in time by comparison. I suggest you take  avisit to a high quality cinema store and just see the solutions about- and besides a good dealer wil lprogram it for you. Think crestron, phillips ect- have a look at these they are superb. Im playing with a phillips now and its just superb

Onto value- you are worried about losing 50% of the value if you bought non B&O. Lets move this debate on a bit. You pay four times the price for B&O to start- I suspect that you will loose 50% of that value anyway.

Quite honestly with beo lab 8000 and  a lab 2 sub its hardly high end audio- so easy to sell that and replace with a setup that is far superior sonically. Dont look at all in one surround solutions- go to a specialist that can offer professional advise.

Funnily enough I had a demo last night of a pinoneer Kuro with denon surround and B&W speakers all controlled with crestron- boxes hidden out of the way- the sound was superior to lab 8 ( i used to have your set up) and the picture was as good as B&O all for  substantially less- and it works! Its updateable and when technology changes you can just buy another screen for 3K with B&O what do you do- pay another 6K for a rebaged panasonic commercial plasma!

B&O have to rethink the flatscreen situation

Weebyx:

So i was wondering if we could help B&O out..

/Weebyx

I'll help them out if the bother to ask me to offer some assistance instead of responding with either 'no-one else has the problem...' or 'we're still looking in to it'.

If I sold my BV7-40, BL9's, 7.4 and BL2, I could buy a Kuro and have a lot of spare cash. Sure, I'd miss the BL9's for movies, but then how many movies do I watch? Hmm.

moxxey:

Weebyx:

So i was wondering if we could help B&O out..

/Weebyx

I'll help them out if the bother to ask me to offer some assistance instead of responding with either 'no-one else has the problem...' or 'we're still looking in to it'.

If I sold my BV7-40, BL9's, 7.4 and BL2, I could buy a Kuro and have a lot of spare cash. Sure, I'd miss the BL9's for movies, but then how many movies do I watch? Hmm.

I am beginning to realise why it is not going the right way for B&O, try to emagine all the people who are struggeling with the excact same problems taht we are, but aren't doing anything about it, other than sell their B&O and buying pioneer f.ex.

It's quite concerning that we are thinking about selling our B&O, i have had B&O for 17 years now, but its getting harder and harder to justify the price.

/Weebyx

Weebyx:

moxxey:

Weebyx:

So i was wondering if we could help B&O out..

/Weebyx

I'll help them out if the bother to ask me to offer some assistance instead of responding with either 'no-one else has the problem...' or 'we're still looking in to it'.

If I sold my BV7-40, BL9's, 7.4 and BL2, I could buy a Kuro and have a lot of spare cash. Sure, I'd miss the BL9's for movies, but then how many movies do I watch? Hmm.

I am beginning to realise why it is not going the right way for B&O, try to emagine all the people who are struggeling with the excact same problems taht we are, but aren't doing anything about it, other than sell their B&O and buying pioneer f.ex.

It's quite concerning that we are thinking about selling our B&O, i have had B&O for 17 years now, but its getting harder and harder to justify the price.

/Weebyx

I think B&O believe that the consumer has no other choice but to buy their products- mainly because of masterlink and to some extent that was true. But B&O is still in the anaolgue world and things have moved on and the ability to take existing manufacturers products and place a huge premuim upon them has now gone.

A new range of products will be sourced in China and it remains to be seen if the financial benefits of doing this are passed on to the consumer- what do you think??

To me its not just a question of a new CEO its how one changes the entire thought process of a company that thinks like B&O does. Maybe they will bring out a white BV7 with non working software- that will be a good seller and I joke not- the average B&O consumer will pay 10K for that!

To me it shows what kind of person B&O think they are selling to that enables them to feel they can do what they do! I think for flat screens we are all being duped.

Moxxey and i have not always seen 'eye to eye' the thought being that I was 'negative toward B&O'  what interests me now is that even the consumers question -I wonder how much true R&D rather than badge engineering and profit went into my product when they cant even get the operating software right or show much intenton of doing so.

Hi Webyx - I think you may be onto something here with the STB code:

 I am experiencing the following bugs in 4.24

- When Sky HD box is connected to BV7 with HDMI and Scart (for the masterlink capabilities) then seeing SKY on remote Beovisions intermittently fails (whilst sound continues).

Seperate to this: 

 - All Beovisions in a Link system can fail to switch-on from the Beo4 or Beo5. 

In fact problem 1 happened again last night after we had a power cut yesterday. But I have worked out a routine to fix the problem. Power down everything. Then start the BV7. Run up the Sky Menu - run a standard programme, followed by an HD programme. Then go to the kitchen BV6-22 and switch this on. Then call up VAUX and voila you can hear as well as see Sky TV. Right old palaver, but it works. 

All of these issues started occurring after my dealer updated the STB codes (for the latest Apple TV functionality, with the continuos scrolling capability) - which was a week or so after he upgraded the firmware.

 B&O QA - if you are listening then please take a look at this.

Best, Mark.

 

As discussed earlier here is my reply to beocare, it may be a little jumbled as i found myself ranting away

Hello Beocare

Please note I am very unhappy with your response.

Currently bang and Olufsen customer service is upsetting many people

The beosystem 3 and Beovision 8 and Beovision 7 with 4.24 is having a crash to off failure and problems with the software

I am aware that the Beovision 7 has been stopped from delivery and how can you not know there is a problem or deny there is a problem

If you read the following you will see that many many of your customers have this issue and you are aware and your response to me saying there is not problem is utterly rubbish.

Please read the following completely to understand

 http://forum.beoworld.org/forums/thread/130955.aspx

 

B&o technical UK are aware and a fix is being worked on so how can you tell me your not aware of a problem, also how can you justify selling a brand new television shipping with rubbish software, no other brands on the market sell TV’s that do not work properly.

 

Also I am considering buying a beosystem 5 in future but the face that you cannot even get your software right in one of your tv’s is making many of your uk customers think about turning away from B&o

I thought your customer service was supposed to be better than the reply I received.

Your response was complete lies when you are aware this is a problem as supposedly you are working on it.

Regards

Sean Klemis

 

I'm not sure how effective BeoCare are, exactly. I don't know who is responding to the incoming emails. I had major issues with my BV8 installation which went on for nearly 4 weeks - I received one reply from BeoCare and nothing since. It was only due to my local dealers perseverance that we got it sorted in the end.

I don't know how B&O's internal communication works, exactly. The structure baffles me. Our local dealership is 'owned' by B&O UK, but reports to a separate holding company that looks after the franchises. They seem to report back to both B&O UK and B&O HQ. The UK PR service doesn't respond to press queries, so you have to go direct to the HQ.

I wonder if BeoCare is actually handled in Struer?

seanklemis:

As discussed earlier here is my reply to beocare, it may be a little jumbled as i found myself ranting away

Hello Beocare

Please note I am very unhappy with your response.

Currently bang and Olufsen customer service is upsetting many people

The beosystem 3 and Beovision 8 and Beovision 7 with 4.24 is having a crash to off failure and problems with the software

I am aware that the Beovision 7 has been stopped from delivery and how can you not know there is a problem or deny there is a problem

If you read the following you will see that many many of your customers have this issue and you are aware and your response to me saying there is not problem is utterly rubbish.

Please read the following completely to understand

 http://forum.beoworld.org/forums/thread/130955.aspx

B&o technical UK are aware and a fix is being worked on so how can you tell me your not aware of a problem, also how can you justify selling a brand new television shipping with rubbish software, no other brands on the market sell TV’s that do not work properly.

Also I am considering buying a beosystem 5 in future but the face that you cannot even get your software right in one of your tv’s is making many of your uk customers think about turning away from B&o

I thought your customer service was supposed to be better than the reply I received.

Your response was complete lies when you are aware this is a problem as supposedly you are working on it.

Regards

Sean Klemis

 

One thing you have to have in mind, the people at BeoCare isn't aware of ALL problems with ALL products, i bet you that B&O is aware of the problem, but how would it look if they came out in public and said, "we can't program our tv's" ?

When the error is solved, there will be released a new SW which adresses "TV could shut off under special circumstances". I am afraid that the solution isn't right around the corner for us. I bet they keep the cards close on a serious matter as this.

But i am sure they are working 24/7 to fix the problem.

Do you know from a fact that they have stoppet BV7 ?

And again, not that i am not frustrated like you, the best way to get feedback is by civilized communication. The BeoCare people is just a "frontend" to where it all happens, and she has propably been told that "there is no problem" from the back.

/Weebyx

hi there i dont think i was so rude just pointed out the facts to them

i have been informed by a dealer that the bv7 is on hold or being suspended from delivery.

seanklemis:

hi there i dont think i was so rude just pointed out the facts to them

i have been informed by a dealer that the bv7 is on hold or being suspended from delivery.

No, i dont think you were rude, but sometimes people tend to rise as the frustrations rise :)

It is very very interresting if the BV7 is set on hold, can someone else verify this ? I will ask my dealer tommorow.

/Weebyx

*bump*

any news ???

seanklemis:

*bump*

any news ???

Nope !

/Weebyx

hi guys

i live in the canary isles and the b o engineer here today to sort my beocenter2 out and asked him if they had any problems with beovision 7  and latest software 4.24.

im spain muchas problemas (not repeated his first words lol)

so think denmark aware

malcolm

Aware and denying

Great title for a new James Bond

Doc:

Aware and denying

Great title for a new James Bond

 

Hehe, like i said, i bet they know something is wrong, but they will not make a public statement, it would do more damage than good. However, it would be nice to have some sort of feedback from B&O regarding this issue.

/Weebyx

also if i remember correctly on the audio question and answers for the investors re last financial report, was stated numerous software engineers employed in india,, if they like the call centres the uk banks have employed in india no wonder we have problems they hopeless.

 

malcolm

malcolm welborn:

also if i remember correctly on the audio question and answers for the investors re last financial report, was stated numerous software engineers employed in india,, if they like the call centres the uk banks have employed in india no wonder we have problems they hopeless.

malcolm

I really really really hope that is not true

/Weebyx

I was told last week that the web company I work for are thinking of sacking their UK/internal web team and moving the entire web department offshore, to India !! What's happening? I know we might be in a big recession soon, but a UK web company moving their web development to India?! Bizarre.

I've been working closely with some of our Indian developers and they take far longer to understand and fix issues. Understanding is the main problem - you sometimes have to email the same thing 3 times before it's understood. Yes, the sw development is way cheaper, but we sometimes go around in circles trying to get the smallest thing fixed.

moxxey:

I was told last week that the web company I work for are thinking of sacking their UK/internal web team and moving the entire web department offshore, to India !! What's happening? I know we might be in a big recession soon, but a UK web company moving their web development to India?! Bizarre.

I've been working closely with some of our Indian developers and they take far longer to understand and fix issues. Understanding is the main problem - you sometimes have to email the same thing 3 times before it's understood. Yes, the sw development is way cheaper, but we sometimes go around in circles trying to get the smallest thing fixed.

Off Topic, but this is not uncommon. I also work at an IT company, and i see a lot of our customers that are outsourcing things to India. Yes the price for 1 hours of code is cheaper, but then it takes 3-4 times longer for them to code it, and then it doesn't work. I bet this is a passing fase, when the directors of the company finds out that it is not all down to the hourly price, then it all will be normal again, so one of our biggest tasks is to tell other costumers about this, before they outsource.

And i bet that if B&O is experiencing problems with outsourcing, it will be withdrawn quickley. My dealer told me that one of the first things the new boss did, was to re-hire the person who is in charge of pulling the big red stop handle as soon as an something isn't 100%. "The only thing that is certan, is that B&O cannot go down on quality"

Let us see if not this new boss can make things right, it sounds like they are going back on track.

/Weebyx

any news?

BTW, I just want to point out that we don't need to keep asking if there is any news, perpetually. I'm sure one of us will post here when there is some news :)

hi all i have info that the "fixed" version of 4.24 has been released!