Sorry, we have an excellent forum running already, and I cannot spend too much time both places. I support my own forum 18 hours a day monday through sunday - therefore I cannot be active here.
By posting on my forum you benefit from speedy and accurate replies - and much more important - you are contributing to more and better features/support by letting me know what problems you are facing.
If we are not involved - how can we improve ? If you read something wrong in here, how do you get passed that ?
By posting here - and not involving us directly - you do not serve neither you or us. Some of the problems I see in here, stay here for months or even years - and is a constant and ongoing discussion based on old info/knowledge, even though we solved or added it a long time ago. It will often waste your time.
By contacting me directly or in our forum - it is solved in a matter of hours our days. I can delete posts creating confusion and I can move posts to another more relavant category. All in the interest of my users. In here I can do nothing of the kind.
Bottom line is - by working directly with us - or in our forum - you get better service and better solutions.
Example:
The latest Configurator use an SQL database. Many people think it is located on the web - but in fact you have your own copy on your local machine, making the configuration very fast. In another forum I saw this rumour a long time ago and it still convinces new users that we use an online database - so they cannot work offline on a portable computer - and that is not and never was true. It is based on guesswork and lack of information. When new users finally start using it, they wish that they listend to me along time ago. Lately we added COPY PROJECT - based on a request from users in our forum.
And today a happy user created a document explaing how the variables work in his project. Things like this we do not share here simply due to lack of time.
http://lintronic.dk/feedback.asp