Please, sorry for my english, it's not my language.
I'll try to help you, i got the same problem. Try this:
- Turn off your Beo5 pressing and holding the central button.
- Place the Beo5 in its support, it will be connected in a second.
-After this, the pc will recognize it. If not, i think you know how to install drivers for a new hardware. Drivers are in a folder after programm is installed. There is a file called driverinstaller.exe, i clicked it, but i don't know if it is needed, because i made a lot of tests.
I hope it will help you.
Regards