Do you have it set in "Default" or "Custom" mode?
Custom mode is done by your dealer.
Default mode is loaded on each Beo5 giving you rudamentary control over your TV, DVD, RADIO & CD nothing else. A.TAPE was renamed to A.MEM but function remained the same.
You'll need to see your dealer and get him programe in the buttons. It's amazing how much you can do with that remote.
Oakley out.