Hi Peter
This is very sad to hear! What surprises me even more is that these outlets are now part of B&O Global, whereas up until a few years ago they were an independant retailer owned by a private company. If B&O were to be made aware of these difficulties maybe, just maybe they could offer some assistance????????
It's not good to hear of a seemingly unreasonable expression of isolationism, particularly in these days of Internet business development and global marketing. I spoke to a guy in the Christchurch office recently who has recently returned from UK and indeed has met Lee at some point in his past. He was very helpful indeed and may also be able to help matters, but I am obviously only speaking my own mind here and not anyone else's.
If you need more info then please feel free to PM.
Cheers
Peter