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Probably not the same problem, but I thought I'd share a recent experience anyway.
I purchased a new Soundsmith cartridge that arrived and did not work in my BG3404 (I purchased it for a BG4002, but that's another story). There was no output in the right channel. Figuring the chances of a brand new cartridge arriving DOA small, I suspected the new cartridge just wasn't making contact in the tonearm. I have a working MC3000 and working MMC20EN, so I new the table, cables, receiver input, etc., were all fine.
I contacted Soundsmith and ended up talking to the owner by telephone. After sending the cartridge back, I received this email after only 48 hours:
Dear Mr. Haffner; I have received and tested the
SMMC20EN; the cartridge itself is fine, however, the connector might have been
too loose for your particular tone arm contacts. I have made it tighter, and
feel that this should connect more securely to your tone arm contacts. The original B&O cartridges had more
tolerance for variations in contact pressure than my design, and I have seen
this problem once before. I feel certain that the modifications I have done
will now work well - It will ship out on Monday - best regards - Peter
Ledermann
Perhaps your cartridge isn't making contact in the tonearm? Have you another table to test it in?
Current primary listening: SMMC20EN -> BG4002 -> BM4000 -> Beovox M70