After 249 good feedbacks I've received the first negative as a seller.

What happened?

Just before the auction ended buyer (highest bidder) asked me if he could cancel the deal.

I said to him that this was okay and asked him politely to take action to cancel it (not sure if that was possible for buyers ).

Anyway, nothing happened and the auction ended. So, immediately after the auction has ended I send him an invoice because I thought that maybe he changed his mind. Then again I saw the option that I could open a dispute and was able to cancel the deal with this buyer (just to help him)! Next action was (Ebay rules) that buyer has to agree with my offer and he accepted. Fine, he is happy and me, well, I didn't sold my Beolabs, but that's okay.

Now, after a few days this As..... gave me bad feedback. It's in French and it sounds bad! What can I do? I'm really pis... off and dissapointed at the same time.

 

 

 

Its a shame when someone changes their mind and you get the negative feedback!  there's possibly nothing that can be done! You could ask to withdraw the feedback.

I opened a case in the resolution center and asked buyer why he did that (have to follow Ebay rules). Stupid, it's like talking to a tree.

He has 10 days to respond and then I should have the possibility through Ebay to remove the negative feedback from this person! In the mean time people are reading this negative feedback

Leslie, try to fight this one, it must be posible somehow, you may have the mails saved, and if so Ebay must react on your claim, dont let it go.

Its important for all honest sellers and buyers

Thanks Søren, I'm working on it...

As long as messages have been kept I wouldn't worry.

And don't mind about potential buyers. Your feedback speaks for it self!!! A negative with all the other positives is just a drop in the ocean!!

Pffff.... Buyer apoligized and removed the negative feedback. Feedback was ment for another seller!

Sh1t happens but hey you got it sorted --  well done!!

tony

Well done Leslie, 100 % pos. feedback and you deserve it

I just tend to turn up with a big stick.................. :-)

You can also (after a bit of trying to find it) leave comments about other peoples feedback, had one recently that didn't relaise Postage & Packaging was different to what the Royal Mail charged me!

The great unwashed eh!

As Kenny Everet would have said

"We need to round them up, put them in a field and bo..........."

I have 492 positive feedback and 1 negative feedback...

The guy that left me the negative won the auction he was bidding for. I'm located in Australia and he is in America.

Immediately after the auction ended he paid for the item and added only $5 for international shipping. I sent him an email stating that the actual shipping cost was $19.

He sent me an abusive email stating I was trying to rip him off! I replied outlining the fact that it was international shipping and that the item required insurance as it was a piece of jewellery. I even included the link to the Australia Post website showing the cost.

He then said he didn't want to go through with the sale, so I refunded his money. The day after he got his refund he left me negative feedback saying I was trying to extort him with excess postage charges!!!

To top that off, I relisted the item and he asked if he could buy it from me with a discount postage cost!!!

I guess it just goes to show that despite every effort you make to do the right thing, there's always 1 idiot out there waiting to screw it all up for you...

I have to wait 12 months before it disapppears from my feedback

	Buyer: Extortion for shipping Member id mark10958ji8x ( Feedback Score Of 120)	07-Aug-10 14:20
	Reply by jldmelb (09-Aug-10 08:04): Buyer only wanted to pay $5 insured intl post I refuse & get neg fb very unfair

 

Reading your comment on the negative feedback you got explains enough!

And as Spiros said, it's just a very tiny drop in the ocean....

 

Jonathan:

The guy that left me the negative won the auction he was bidding for. I'm located in Australia and he is in America.

Immediately after the auction ended he paid for the item and added only $5 for international shipping. I sent him an email stating that the actual shipping cost was $19.

He probably thought Australia is somewhere in Kentucky...

tournedos:

He probably thought Australia is somewhere in Kentucky...

It isn't?

OOPS! Everything is upside down DOWN UNDER!

tournedos:

Jonathan:

The guy that left me the negative won the auction he was bidding for. I'm located in Australia and he is in America.

Immediately after the auction ended he paid for the item and added only $5 for international shipping. I sent him an email stating that the actual shipping cost was $19.

He probably thought Australia is somewhere in Kentucky...

Now, now, be kind...some of us Yanks even have passports and live abroad. 

 

pbda:

Now, now, be kind...some of us Yanks even have passports and live abroad. 

You can take a man out of Kentucky, but you cant get Kentucky out of the man