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Latest post 11-22-2011 4:27 PM by Vienna. 9 replies.
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  • 01-09-2011 7:26 AM

    • kimhav
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    Beolink Wireless 1 Hardware/Specification updates?

    Looking back on that the BW1 has been available for quite a while now; does anyone have information when and what kind of modifations has been made to this unit since released?


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  • 01-09-2011 9:43 AM In reply to

    • Vienna
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    Re: Beolink Wireless 1 Hardware/Specification updates?

    The Type # for all BeoLink wireless from 2006 till now is 1780, indicating,  there are no
    hardware changes, it's just the SW changed August 2007 from  Mk1 >> Mk2

    It should be possible to update all units to current SW.   

    SW update 2.1 is allowing ML-Mode in the Linkroom.

    SW 2.1 has been implemented August-2007 to all BeoLink Wireless 1 with Serial#  higher
    than 19956171.

  • 01-09-2011 11:29 AM In reply to

    • kimhav
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    Re: Beolink Wireless 1 Hardware/Specification updates?

    Excellent - Thanks for prompt answer!


  • 11-13-2011 4:32 PM In reply to

    Re: Beolink Wireless 1 Hardware/Specification updates?

    How do you update the software of the Wireless? And once again, I do not have the privilege of going to "my dealer" since there isn't one any longer.

    Best Regards!

  • 11-13-2011 5:50 PM In reply to

    • Vienna
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    Re: Beolink Wireless 1 Hardware/Specification updates?

    kammeri:
    I do not have the privilege of going to "my dealer" since there isn't one any longer.

     

    Update via PC & "Service Tool" avilable to B&O dealers / B&O service (centers) / B&O installers.

    IMPORTANT: You'll also have to update all your BeoLink wireless to the same SW version,
    otherwise connecting is not possible.

  • 11-16-2011 9:51 AM In reply to

    Re: Beolink Wireless 1 Hardware/Specification updates?

    Vienna:

    kammeri:
    I do not have the privilege of going to "my dealer" since there isn't one any longer.

     

    Update via PC & "Service Tool" avilable to B&O dealers / B&O service (centers) / B&O installers.

    IMPORTANT: You'll also have to update all your BeoLink wireless to the same SW version,
    otherwise connecting is not possible.

     

    Okay, thank you!

    It is becoming quite hard to retain a loyal B&O fan since the dealer network is almost non-existent and B&O doesn't offer any online/DIY support for simple tasks as software updates.

    Regards

     

  • 11-16-2011 4:47 PM In reply to

    • Vienna
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    Re: Beolink Wireless 1 Hardware/Specification updates?

    kammeri:

    It is becoming quite hard to retain a loyal B&O fan
    since the dealer network is almost non-existent ...

    Come on -  if you pack the Wireless 1 units properly it will be easy to ship them
    to the next dealer / service center for an update - using a parcel service like UPS / TNT / DHL / ... 

     

  • 11-16-2011 6:43 PM In reply to

    • frog
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    Re: Beolink Wireless 1 Hardware/Specification updates?

    kammeri:

    It is becoming quite hard to retain a loyal B&O fan 
    since the dealer network is almost non-existent ...

     

    I agree. Kit I bought a few years ago - I have been palmed off onto some 3rd party 'expert' company to maintain - this is really not what I expected from B&O. They need to get national service centres up and running as the dealer support isn't what it was.

  • 11-22-2011 4:14 PM In reply to

    Re: Beolink Wireless 1 Hardware/Specification updates?

    Vienna:

     

    Come on -  if you pack the Wireless 1 units properly it will be easy to ship them
    to the next dealer / service center for an update - using a parcel service like UPS / TNT / DHL / ... 

    That might be true. However the point is - as Frog also commented - the service provided for B&O products is also here outsourced to a 3rd party. To be more specific a 3rd party which doesn't answer the phone nor reply your emails (not the best way to build up an entrusted customer service relationship).

    I still consider a software update (among few other B&O related things) being something to be distributed via the internet in the 21st century.

    Regards

  • 11-22-2011 4:27 PM In reply to

    • Vienna
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    Re: Beolink Wireless 1 Hardware/Specification updates?

    kammeri:
    To be more specific a 3rd party which doesn't answer the phone nor reply your emails
    (not the best way to build up an entrusted customer service relationship).

    Sorry to hear that, but my experience with my local 3rd party B&O service center in the Vienna region is
    completely different!   They answer the phone, reply mails and are doing a good job.

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