Today my beosound 5/beomaster 5 died it seems - anyway the dreaded Windows blue screen appeared on the display. Ok - it started when I was playing a song, then all of sudden it sounded like an old record playng the same track  all over again. I unplugged my devices, and I had to choose between starting up as usual or make a reset, by pressing F8, but how do I do that? I don't own a windows computer, but a a Mac. so nothing could be done. So I unplugged my devices again, and now the screen said similar to this: in order not to damage  your pc we shut down. So.. anybody out there, who might help, or do I have to get my system to service (6 months old, still 18 months warranty). Thanx for any help whatsoever.

greetings Carsten

Carsten,

Very sorry to hear that your BeoMaster/Beosound 5 has failed.

The Windows "Blue Screen" is generally quite a fatal error and can be caused by a very large number of different failures particularly disk and memory related.

The Beomaster 5 is just a Embeded Windows system with the Beosound 5 communicating as if it were a monitor, keyboard and mouse, it asks you to press F8 it knows nothing about the fact it is a Beosound 5, it thinks you have a standard keyboard.

As it is under warranty you should get it fixed by your dealer under warranty.

Thanks for the speedy reply. Of course you are right about WIndows and F8, I remember now from my Windows days. So off it goes to the dealer.  I had hoped that you could reboot the system by pressing go in any combination with the > or > key, or holding down the on/off  button. But just blinks, and finally the light is out.

Kind regards,

Carsten

If you've got a USB keyboard, you could try rebooting with that attached.

Though if you manage to get it to boot and it bluescreens again, then it's dealer time.

ok, I'll try that if I can find an old usb keyboard stuck away somewhere. But if I connect a keyboard then the BM5 is not connected to the BS5, is that not a problem?

Kind regards

Carsten

You can use the BM5 standalone. Is probably a disk failure I would think. I would see a dealer regardless.

Hello Carsten,

I had the exact same issue you describe last year. It took a while for the dealer to find out what the problem was, but in the end it was a failure of the motherboard. Apparently the initial motherboard had these problems and was replaced by a new design just before the XMas production in 2009. You might still have the old motherboard. I recommend to point your dealer to this and hope that this will then sorted out.

Best,

Gerald

Hello Gerald,

Thanks a  lot for your reply, I'm glad  that we have narrowed down the problem, I will point out to the dealer the issue with the moherboard, so that I will hopefully get my system back quickly  It seems that there is nothing you can do on your own. In the meantime I will have to do with my Apple Tv which is not connected to my Beolab - only to my TV

Kind regards,

Carsten

Thanks for your reply. you are probably right, HD failure, anyway I'll see the dealer, pretty irritating though thinking of all the money you paid.

Kind regards,

Carsten

Hi Gerald,

My Beomaster 5 has suffered the same fate and gone for a new motherboard. When they replaced your motherboard did it still have the DVI-I socket or was this upgraded to HDMI? I don't know why this product doesn't have an HDMI socket. It would certainly reduce the cabling to the BV7

Regards

Stephen

Hello Stephen,

my new one does not have HDMI, but maybe it will come?

Gerald

I, too, have been getting the blue screen since my BS5 software update. It returns to normal if I unplug the BM5, wait 15 seconds, and plug it back into the power. However, when I return home in the afternoon after work, it agains has the blue screen. I'm backing-up the music files to be prepared.