Hi Pestria.
I'm sorry to hear that you feel that you have not had a good experience with us so far. That you have had to chase us is neither satisfactory nor normal and for that I apologise.
We aim to offer the best possible service to all of our clients whether they are having an old item serviced or are buying something new from the product portfolio although we do occasionally get it wrong.
With regard to your comments about contracting out, we have no other choice because we haven't anywhere near the amount of work to justify employing our own service engineer on a full time basis but we do want to offer the complete service to all of our clients.
What we have done is chosen to work with someone who has many years experience and who we feel allows us to offer good value for money, a fast turn round time and also a very high standard of work.
We get regular comments about how reasonable our costs are in relation to others and I would also point out that whilst it may sometimes be the case, sub contracting doesn't always have to be more expensive and can yeild just as good results. We can also normally complete a job in seven days (depending on parts availabilty) which we feel is a good level of service.
I have been unable to esablish which set is yours but I would welcome the opportunity to discuss the matter in more detail with you to see if we can correct our mistakes. Please feel free to contact me personally at the store or if you can pm me your details I will get in touch with you.
Best regards
Andy Wardlaw
Dealer Principal