Is this the case with everyone who has this software?

Yesterday, for the second time an engineer came over to upgrade the software! I am pulling my hair out with all this!

It's starting to feel like a really old car, everytime I switch it on and it works, I am so thankful, but this is supposed to be a great tv!?

What white flashes are you referring to?

No, I can categorically state there are no flashes here with the 5.08a update (nor since the v4.xx update, last November!). I watch a lot of Blu-ray movies, use the PS3 in 1080p mode etc and all the flashes are gone (and they were all related to 1080p mode).

However.....are you sure the flashing has been done correctly! I've had two instances where either the sw has been downgraded by mistake or only part of the sw has taken. That's quite common - some modules updated, others not updated, leaving it partly sw upgraded.

well the bottom of the tv, has one white line that comes and goes.

This happens on both Spiderman and the last batman... software is:

AP SW05.08a

IOP SW23.00a

?

That's the same sw as mine, but I don't get those flashes (and I only watched Dark Knight the other day) any more. They plagued me for ages though, I must admit!

so what could it be [:'(]

the hdmi cable is a belkin one, pretty good one.

the ps3 is 5 months old...

??

It's not anything outside of your TV as many of us found on here, it's related to 1080p mode (only Blu-ray or PS3 applicable) and was 'fixed' in a sw 4.xx update, quite a while back. You need to get your dealer to expedite this as it must be a software problem.

My TV is at 5.08 with no problems either.  You need to try and identify the problem.  First change the cable then see if you can borrow either another PS3 or a Blueray player.  You need to confirm all other instances before you are sure that the tv is at fault.  Sorry this is not an answer but fault finding is key in these type of errors.

Regards

Hi Timhanna

Can you enter in the Customer Service Menu pressing Red+Red+Go and look if there are any SW line in red colour? If the update was incorrectly, you will see some red lines.

You know what, I should just sell this BV7 and get the BL5s im after! its software after software issue day in day out!

what about the ps3 settings? maybe there is a setting that messes things up? why does the previous batman work fine but not the newest bat man?

Quim43:

Hi Timhanna

Can you enter in the Customer Service Menu pressing Red+Red+Go and look if there are any SW line in red colour? If the update was incorrectly, you will see some red lines.

Hi, where do i press red+red+go? on the main menu?

I've got to be honest - I'm panicking a bit that sw updates will be needed after I receive the BV7-40 MKIV to solve HD audio issues. I can see it now...

I guess the old Batman may not show white flashes as either it's a standard definition DVD (I'm assuming it's Blu-ray though) and/or the format of the picture differs size-wise from the more recent movie? No other ideas :(

Both are bluerays and both came packaged together from play.com

:S

timhanna:

Quim43:

Hi Timhanna

Can you enter in the Customer Service Menu pressing Red+Red+Go and look if there are any SW line in red colour? If the update was incorrectly, you will see some red lines.

Hi, where do i press red+red+go? on the main menu?

In the main menu, highlighting Options, press Red+Red+Go. You will see SW Ver. Press Go and look at the lines.

Quim43:

timhanna:

Quim43:

Hi Timhanna

Can you enter in the Customer Service Menu pressing Red+Red+Go and look if there are any SW line in red colour? If the update was incorrectly, you will see some red lines.

Hi, where do i press red+red+go? on the main menu?

 

In the main menu, highlighting Options, press Red+Red+Go. You will see SW Ver. Press Go and look at the lines.

HAHAHA UNBELIEVABLE, red items are:

H8 SW 05.08A

M2 SW 05.74A

DMS DSP SW 04.15A

DSM FEP SW 04.15A

AVS FRP 0.500S

DVE FEP SW 05.06A

PW SW 05.06A

Yep, exactly what I thought - sw hasn't taken properly which means it's probably reverted back to factory defaults? It happens. With me, an engineer updated the software on two occasions, went to leave, I asked him to double-check and found the sw hadn't 'taken'. He had to re-upload!

<<Blank Post*>>

* Otherwise it would be filled with abusive text!

Thank you everyone. Now, monday morning will be fun!

timhanna:

Quim43:

timhanna:

Quim43:

Hi Timhanna

Can you enter in the Customer Service Menu pressing Red+Red+Go and look if there are any SW line in red colour? If the update was incorrectly, you will see some red lines.

Hi, where do i press red+red+go? on the main menu?

 

In the main menu, highlighting Options, press Red+Red+Go. You will see SW Ver. Press Go and look at the lines.

HAHAHA UNBELIEVABLE, red items are:

H8 SW 05.08A

M2 SW 05.74A

DMS DSP SW 04.15A

DSM FEP SW 04.15A

AVS FRP 0.500S

DVE FEP SW 05.06A

PW SW 05.06A

Versions are correct, but if they are in red, something is wrong. Your BV will need a new update. The correct way to do it, is updating first manually the H8 module, and then, update the other ones automatically.

Good luck!

BTW, engineers should always check the sw has 'taken' before they leave. Perhaps you should try and bill your dealer for your wasted time? :)

haha. i should bill them... luckily these ones are still free since they are under warrenty!

I hope that I dont have 4 years worth of trouble with them...

I just called the Service centre and got abused over the phone...

Regardless, I then called my dealer and he said that it seemed to be ok, they have the same SW module readings in red with the same versions as me and these are two independant places, i.e. one in the UK and one in France!

Any other advise guys?

timhanna:

Any other advise guys?

Tim, we can't offer you any more advice. You just need to be more tough with both your dealer and B&O. Don't accept 'no' or 'it works' as answer and sort it out with them. We can't make it work remotely. Only your dealer can do that for you.

Thanks moxxey.

Im going to a B&O shop that has a PS3 that we could put these blu rays into to see what's happening.

Then I'll connect it to another of their TVs and see if the same problem persists.

I had to reinstall the update twice as well on my BS3 (Although my store and service people are great!) They will probably have to do it manually.  For me we ended up doing incremental updates from one update to the next making sure it took correctly before proceeding to the next.