To beoworld management.

I renewed my gold membership as i have done my first year, not won a prize yet sob sob lol.

my  question is i received my confirmation e mail  showing money received, and says thanks for upgrading to gold. why?

im already a gold member so why not thanks membership renewed

 just curious

great site cheers from the canary isles

malcolm

 

 

 

I never received an email notification that my membership was due, nor did I receive acknowledgement that I had successfully renewed!
Over the last two weeks, we have lost 16 founder members! Could there be many more like me who aren't getting their reminders?

Andy T.

??????????

 

I have lost my gold and FOUNDER status????????

Why???

I have NOT get a reminder to pay my membership??????

       

I think I can guarantee that any founder member who loses their status due to oversight will not have to worry! If it is any consolation, I lost mine for a couple of days!!

ofcourse I will pay immediately, BUT I will have my "F" back

Are you sure Peter?

Definitely! I;ll give you your f now as I trust you!

BUT I can not proceed

"username is NOT in correct format" ??
 

 

and my username is "dimmed"

Please note: Only use alphanumeric characters in usernames (letters and numbers only)

[:'(] 

You'll need to wait for van or Lee to fix this - I have renewed your stars for the moment. The registration actually occurs on the main site , not the forum and I don't play in the menu there!

OOHH I got my F back

Thanx Peter

Had a quick look at your file - you should have had a reminder on 28/2/2008.

Actually for a short time you had 6 stars!!

Peter :

Had a quick look at your file - you should have had a reminder on 28/2/2008.

 

I shall search my mail inbox for this

6 stars - yes I saw that 

We shouldn't lose sight of Malcolm's original question - the same happened to me.

Cheers

Nigel 

We have not - I have raised it on the moderators' site.

peter

many thanks your a star, but we all know that

cheers

malcolm

Not sure if I got an email due to a £"!% up from pipex which cancelled my account

Anyways... you can check when your membership is up for renewal by going to the main site and checking your subscription details, its what I did to make sure I did not lose my F!

I would think for some it may get stuck in the spam filter ......

....mr anders(son):

BUT I can not proceed

"username is NOT in correct format" ??
 

 

 

LEE or someone could you help me???? 

Jandyt:

I never received an email notification that my membership was due, nor did I receive acknowledgement that I had successfully renewed!
Over the last two weeks, we have lost 16 founder members! Could there be many more like me who aren't getting their reminders?

Andy T.

Ups, I can see I'm one of the lost ones, too! Of course, I hope I can regain my 'f-status' once I pay. (I suspect though that it's more my fault and apologize for my lack of attention ...)

With regards to the payment I would ask if someone could kindly guide me to banking details of Beoworld so I can arrange for a transfer. Since I got experience with 'stolen identity' - while doing payments on-line (not to Beoworld) - I changed my principles and simply don't do it anymore. (I got my almost GBP 2,000 back, but ...)

I hope I'll meet understanding - and sorry if I missed the banking details somewhere on the site. Thanks a lot.

Re: LEE or someone could you help me????

Hi Mr Anders(son)

I will try and help you. Bear with me...

V 

In answer to the original email about getting an email notification saying you had upgraded rather than renewed:

This was an error which has now been rectified.

Regards not receiving your email reminders:

I have checked all of the membership email reminders and it would seem they have all been sent out four weeks prior to membership lapsing. The system keeps a log. There are a number of reasons that the members may not have received them:

•    Spam filtering via email software or ISP's
•    The members email address has changed and the system has not been updated

A possible solution would be to have a reminder notification when the member logs into the system.

I hope this helps... 

Hi Mr Andersson

I have removed the illegal characters from your username and you now have a username "mr_anders_son".

If you try to upgrade your account it should go through ok and your founder membership will be reinstated. All of your previous posts and all of your preferences will be kept the same.

I must apologise for inconvenience these problems have caused. When the site was originally launched we noticed there were some problems with certain characters within usernames (punctuation and spaces) and thus we made these illegal. Your username was regsitered prior to this change and thus has not allowed you to renew.

Again I apologise for the inconvenience.

Best wishes

Van 

Van

Many thanks for dealing with my querry,and thank you and everyonr for a great site

malcolm

Well got my reminder as described and I also got told that I had upgraded to gold though I already was gold.

 

Technology eh! Brilliant when it works absolute horror when it doesn't.