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ARCHIVED FORUM -- April 2007 to March 2012
READ ONLY FORUM
This is the first Archived Forum which was active between 17th April 2007 and
1st March February 2012
Latest post 03-05-2009 4:57 PM by Coolskin. 22 replies.
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02-27-2008 12:14 PM
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Coolskin
 
 - Joined on 04-16-2007
- Holland
- Posts 505
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This is a transcript of B&O chat sessions in februari 2008. I can't get it in the blog section. Maybe due to the large amount of text. Now I will ad a link in the blog section, to get to this information. This post can be used to comment, but I'm fine if you don't. Coolskin, Netherlands [2/27/2008 2:02:00 PM CET] [#3623] Thanks, I will contact my dealer and discuss it.
Customer Service, Bang & Olufsen [2/27/2008 2:02:00 PMCET] [#3622] I will close for today - and wish you all a pleasant day
Customer Service, Bang & Olufsen [2/27/2008 2:02:00 PMCET] [#3621] Answer to post #3613 Sorry I overlooked this one. I think it would be too expensive to replace the inner part and LCD screen compared to the price of a new TV. But this is something you need to discuss with your dealer/workshop.
Coolskin, Netherlands [2/27/2008 2:00:00 PM CET] [#3620] Can you give feedback on #3613 before close down of the chat session? I know I have given you lots of questions today.
Customer Service, Bang & Olufsen [2/27/2008 1:59:00 PMCET] [#3619] The chatroom will close very shortly, for today.
Customer Service, Bang & Olufsen [2/27/2008 1:56:00 PMCET] [#3618] Answer to post #3616 We are pleased to see that you find the chat useful today.
Customer Service, Bang & Olufsen [2/27/2008 1:55:00 PMCET] [#3617] Answer to post #3615 yes, it should work, but with a number of other wireless products in your home, it may cause problems - like for all wireless products, not just BeoLink Wireless.
Coolskin, Netherlands [2/27/2008 1:53:00 PM CET] [#3616] Very usefull chat so far. Thanks.
Coolskin, Netherlands [2/27/2008 1:52:00 PM CET] [#3615] I would like to hook up a BL2000 via ML-wireless. I know it's possible. But can I expect problems. Good to know I have constantly running 1x Mac Mini, 1x PowerBook G4 and Apple Airport Express, all working on the same wireless network.
Coolskin, Netherlands [2/27/2008 1:53:00 PM CET] [#3616] Very usefull chat so far. Thanks.
Coolskin, Netherlands [2/27/2008 1:52:00 PM CET] [#3615] I would like to hook up a BL2000 via ML-wireless. I know it's possible. But can I expect problems. Good to know I have constantly running 1x Mac Mini, 1x PowerBook G4 and Apple Airport Express, all working on the same wireless network.
Customer Service, Bang & Olufsen [2/27/2008 1:43:00 PMCET] [#3614] Answer to post #3612 That is correct.
Coolskin, Netherlands [2/27/2008 1:42:00 PM CET] [#3613] I own the first BV7-32" model dated december 2004. I love it. I like to update. Simple trade in and buy a new one is the easiest, and most probably expensive option. Can you tell me if it is possible to swap the innerpart, LCD etc. for a new model?
Coolskin, Netherlands [2/27/2008 1:42:00 PM CET] [#3612] O.k. I get it. Serenata + Earset 1 are a dedicated combi. Simple and clear answer.
Customer Service, Bang & Olufsen [2/27/2008 1:38:00 PMCET] [#3611] Answer to post #3610 The Serenata EarSet 1 cannot be used for other phones than Serenata, i.e. also not for Nokia.
Coolskin, Netherlands [2/27/2008 1:35:00 PM CET] [#3610] I would like to use "Earset 1 mobile STEREO version" headphone from the Serenata. The one with a microphone in it on my NOKIA E65. Is this possible? If so, what do I have to purchase totally (including accessories)
Customer Service, Bang & Olufsen [2/27/2008 1:35:00 PMCET] [#3609] Answer to post #3608 The plug in for Mac is not for a computer with Vista. BeoSound 6 is not yet working (has not been tested) with Vista. We trust we shall have a software available for this during Spring. BeoSound 6 should work with XP.
CONDE, Spain [2/27/2008 1:34:00 PM CET] [#3608] It´s not for mac. It´s for windows VISTA or XP HOME the plug in.
Customer Service, Bang & Olufsen [2/27/2008 1:31:00 PMCET] [#3607] Answer to post #3605 Thank you - I will pass that information on.
Customer Service, Bang & Olufsen [2/27/2008 1:31:00 PMCET] [#3606] Answer to post #3603 I am not completely certain what the problem is. But BeoSound 6 plugin for Mac you need to run the package "beosundplugin.pkg"
Coolskin, Netherlands [2/27/2008 1:28:00 PM CET] [#3605] On my BS3200 there are 4x30 CD's stored on harddisc. A CD was stored fully but some numbers were deleted. This stored CD has 1 song #13 to be exact from a CD stored just recently. It is very odd when we play this CD. All tracks are from one artist, and when it reaches song #13 one song is by a complete different artist. I don't bother, because the CD is not one of my favorit CD's. But I would like to tell you so you can inform the techys @ B&O.
Coolskin, Netherlands [2/27/2008 1:26:00 PM CET] [#3604] Thanks for the tilting query. Now I'm convinced my son can't tilt it on its own.
CONDE, Spain [2/27/2008 1:25:00 PM CET] [#3603] Hi, I´ve purchased a beosound 6,I´m very interesting about itunes mode. I´ve downloaded the plug in .The problem is about what file I must select when the "plug in" is downloaded, in the directory "contents".
Customer Service, Bang & Olufsen [2/27/2008 1:21:00 PMCET] [#3602] Answer to post #3601 I have now received information, and shall try to explain. If you push with 13% of a products weight, and the product tilts to max. 15 degrees, it must tilt back again. BV7-32 weighs approx. 30 kg.
Customer Service, Bang & Olufsen [2/27/2008 1:12:00 PMCET] [#3601] Answer to post #3600 I must say that I do not have the information about the force to tilt a BV7-32 readily available. But I shall try if I can find it while on the chat.
Coolskin, Netherlands [2/27/2008 1:10:00 PM CET] [#3600] Hi, can you give a reply to question #3569 (tilting BV7-32")
Customer Service, Bang & Olufsen [2/27/2008 1:04:00 PMCET] [#3599] The chatroom is now open.
xxx
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Coolskin
- Joined on 04-16-2007
- Holland
- Posts 505
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xxx
Customer Service, Bang & Olufsen [2/20/2008 2:06:00 PMCET] [#3598] The chatroom is no closing. If you have further questions concerning the setup of PS2 with your TV, please let us have an e-mail.
Customer Service, Bang & Olufsen [2/20/2008 2:05:00 PMCET] [#3597] You need to connect the PS2 to a scart socket, e.g. AV1, and then in the setup menu "name" the socket to e.g. V.TAPE. Then when you choose V.TAPE on the remote control you "open" for the scart socket, and will receive the signal from the product which is connected to the scart socket, in this case PS2.
Eric, Sweden [2/20/2008 2:02:00 PM CET] [#3596] Playstation 2. Don't know which BO TV model. It's about 8 years old.
Customer Service, Bang & Olufsen [2/20/2008 2:01:00 PMCET] [#3595] Please note that the chatroom is now closing
Customer Service, Bang & Olufsen [2/20/2008 1:57:00 PMCET] [#3594] Answer to post #3593 Which TV do you have? - and which PS do you want to connect?
Eric, Sweden [2/20/2008 1:56:00 PM CET] [#3593] I want to hook up a Playstation console to my TV. How do I "search" to get the signals from the Playstation onto the TV screen? Menu-Setup-?
Customer Service, Bang & Olufsen [2/20/2008 1:34:00 PMCET] [#3592] Answer to post #3589 I can see that we did receive an e-mail from you. But we would like to have further details about your setup, as mentioned in my previous answer
Customer Service, Bang & Olufsen [2/20/2008 1:26:00 PMCET] [#3591] Answer to post #3589 If you send us an e-mail with the details of your products (names and type nos. - but serial nos. can also help us)and how the products are connected (i.e. which products are in which room etc.), we shall try to help you with information. But it is difficult to do via the chatroom, so therefore it should be by e-mail
Eros Faina, Italy [2/20/2008 1:24:00 PM CET] [#3590] Tank a lot you have been very Kind. Have a nice day. Eros
Jamie Ward, United Kingdom [2/20/2008 1:23:00 PM CET] [#3589] Thank you for your reply, my local dealer is truying to help but cannot find the reason either. What details do you require?? i have all serial numbers etc. I used to run the whole system through an MX5500 with STB, Decoder, RF and system module with no problems, unfortunately this was replaced with the Beovision 8 which doesn't. Jamie
Customer Service, Bang & Olufsen [2/20/2008 1:21:00 PMCET] [#3588] Answer to post #3586 BeoLink 7000 is fully compatible with Beosystem 7000, and other Bang & Olufsen products with two way communication, e.g. Beosystem 6500, Beosystem 2300 (of the two way version).
Customer Service, Bang & Olufsen [2/20/2008 1:18:00 PMCET] [#3587] Answer to post #3584 I am afraid we cannot from you description say why your BeoVision 8 does not work with Beocenter 2300. In order to obtain help I suggest you contact your Bang & Olufsen dealer - or write us an e-mail with further details about your setup.
Eros Faina, Italy [2/20/2008 1:18:00 PM CET] [#3586] Sorry again but can you tall me with witch product it is fully compatible? It a so incredible object that i would like to use it at is best.
Customer Service, Bang & Olufsen [2/20/2008 1:15:00 PMCET] [#3585] Answer to post #3583 Yes, Beolink 7000 can operate both BeoSound 3200 and BeoSound 9000, but only for normal daily use. Two-way communication is not supported on BeoSound 9000 and 3200 so this remote is not fully compatible. We recommend Beo4 for these products.
Jamie Ward, United Kingdom [2/20/2008 1:10:00 PM CET] [#3584] I am experiencing problems connecting a new Beovision 8 (fitted with system module) with my Beocentre 2300 via a ML/MCL converter. The system works fine with my Beocenter 1. I also have a set of Beolab 8000's and several sets of passive speakers in link rooms. I've been advised by my local dealer and someone in technical it is not possible to use the Beovision 8 as the master and this would be overcome by utilising a Beocentre 6 is this correct. Jamie
Eros Faina, Italy [2/20/2008 1:09:00 PM CET] [#3583] Good Afternoon, sorry I woul like to know if the Bolink 7000 works with the boesound 9000, or the Beosound 3200. I will be very geatfull if you can answare to this my question. Eros
Customer Service, Bang & Olufsen [2/20/2008 1:00:00 PMCET] [#3582] The chatroom is now open.
Customer Service, Bang & Olufsen [2/13/2008 2:01:00 PMCET] [#3581] The chatroom is now closed
Customer Service, Bang & Olufsen [2/13/2008 1:58:00 PMCET] [#3580] The char room is closing in a few minutes
Guido, Germany [2/13/2008 1:57:00 PM CET] [#3579] on the extern pc-monitor i have the picture
Coolskin, Netherlands [2/13/2008 1:54:00 PM CET] [#3578] Sorry CS. I respect your reply. But I find the Forum on this site or another not the place to chat and get instant information. == @Guido, hope you get your system running. If you are not succesfull please visit http://forum.beoworld.org . You can find me under the same alias.
Customer Service, Bang & Olufsen [2/13/2008 1:50:00 PMCET] [#3577] Answer to post #3575 Good afternoon - please write in English
Coolskin, Netherlands [2/13/2008 1:49:00 PM CET] [#3576] @Guido, offcourse unhook the monitor and connect it to the TV...
Myriam, Spain [2/13/2008 1:49:00 PM CET] [#3575] Hola buenos dias
Coolskin, Netherlands [2/13/2008 1:49:00 PM CET] [#3574] @Guido, Hook up your standard monitor to the PC. Set the video resolution to 1024 x 768 or lower. This way you should see something on your TV. Regardless what DVI cable
Customer Service, Bang & Olufsen [2/13/2008 1:49:00 PMCET] [#3573] Answer to post #3570 As much as we appreciate your help, we must ask you to let us answer the customer question. I hope that you will understand this and use other channels to chat together, eg the Forum.
Customer Service, Bang & Olufsen [2/13/2008 1:47:00 PMCET] [#3572] Answer to post #3568 You need to enter the setup menu and make sure that you have chosen DVI as source, if ofcourse you are using this as input.
Guido, Germany [2/13/2008 1:47:00 PM CET] [#3571] i have the cable with 24 pin and one long pin
Coolskin, Netherlands [2/13/2008 1:45:00 PM CET] [#3570] @Guido, There are 3 parts that make it work (PC, TV, cable). I had difficulties with the DVI cable. For me a fully wired cable was the best. First I used a cable with 18 pins, now I use a 24 pins cable.
Coolskin, Netherlands [2/13/2008 1:44:00 PM CET] [#3569] We have a son of about 2 years now. He is very mobile and demanding. First I could shout and he would leave the BV7 on motor stand alone. Now he doesn't anymore. When he wants he pushes with his both bare hands to the screen. At one time the foot came of the ground. This made me wonder how much force does it need to tilt a BV7 like I have. Do you know?
Guido, Germany [2/13/2008 1:42:00 PM CET] [#3568] ok thx i have now the button pc on the remote, but i have no Picture on the tv my pc have connect to beovision 7 and on the tc is rigth the PC led on
Customer Service, Bang & Olufsen [2/13/2008 1:42:00 PMCET] [#3567] Answer to post #3566 you can use an all standby press by keeping the stanby button for some seconds.
xxx
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Coolskin
- Joined on 04-16-2007
- Holland
- Posts 505
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xxx Coolskin,Netherlands [2/13/2008 1:39:00 PM CET] [#3566] Canthe BEO4 remote be configured like the A9 keychain? The keychain remote canswitch all, including lights, off with the touch of 1 button. Coolskin,Netherlands [2/13/2008 1:37:00 PM CET] [#3565]Sorry double post: 3561, 3564. Coolskin,Netherlands [2/13/2008 1:35:00 PM CET] [#3564]@Guido, press simultatiously RED DOT and LIST. Your system will shut down inthe process. You see "ADD?". Press GO. Press LIST until you see"PC". Press GO. Now PC is in you LIST menu. Good luck. CustomerService, Bang & Olufsen [2/13/2008 1:34:00 PMCET] [#3563]Answer to post #3558The modelsare Samsung SPH 700 & 800. Furthermore also SIM2 C3X Guido,Germany [2/13/2008 1:32:00 PM CET] [#3562] yesi see the button DTV CustomerService, Bang & Olufsen [2/13/2008 1:32:00 PMCET] [#3561]Answer to post #3559You need topress the standby buttom and LIST at the same time and then you press GO untilit says ADD in the display and then you press LIST until you PC in the display,and save this. Coolskin,Netherlands [2/13/2008 1:31:00 PM CET] [#3560]@Guido, your BEO4 model should have a DTV button... Does it? Guido,Germany [2/13/2008 1:30:00 PM CET] [#3559] ihave the beo4 button list "format" list "stand" list"speaker" list "p-and-p" list "AV" in theinstructions is speak for "PC" Coolskin,Netherlands [2/13/2008 1:30:00 PM CET] [#3558] @CS,#3556. Could you point out which models if you please? Coolskin,Netherlands [2/13/2008 1:29:00 PM CET] [#3557] @CS,thanks for the Power link MKIII cable suggestion. That's usefull information. CustomerService, Bang & Olufsen [2/13/2008 1:29:00 PMCET] [#3556]Answer to post #3553It ispossible to connect a projector, but only two different models from Samsung aresupported by the BeoVision 7 Coolskin,Netherlands [2/13/2008 1:27:00 PM CET] [#3555]@Guido, do you use the most recent BEO4? I think only this BEO4 model has"PC" under LINK. CustomerService, Bang & Olufsen [2/13/2008 1:26:00 PMCET] [#3554]Answer to post #3551You need toadd the PC in the LIST of your Beo4. You will find the instuction for this inyour user guide. Coolskin,Netherlands [2/13/2008 1:26:00 PM CET] [#3553] Ihave a prehistoric BV7 (version 2004) and like to hook up a beamer for fun.Just to see if this is something I like. If so I could investigate how to setup such kind of setup. Is my (old) BV7 equiped to handle the beamer? CustomerService, Bang & Olufsen [2/13/2008 1:25:00 PMCET] [#3552]Answer to post #3549As regardsthe BeoLab 3 we are not aware of any problems when you use the Power link MKIIIcables Guido,Germany [2/13/2008 1:24:00 PM CET] [#3551] iwant connect a pc to my TV, in av4 i have registered pc but on the remotecontroll i have not a point "PC" by AV no funktion !! CustomerService, Bang & Olufsen [2/13/2008 1:22:00 PMCET] [#3550]Answer to post #3547Please writein English Coolskin,Netherlands [2/13/2008 1:22:00 PM CET] [#3549] Anew year and new wishes... I like to get my hands on a set Beolab 3 speakers.On a B&O fansite (http://forum.beoworld.org) I have read that there couldbe issues with these speakers. A humming noise at low volumes. Is this issuesolved now? Guido,Germany [2/13/2008 1:22:00 PM CET] [#3548]Brauche Hilfe bei einem B&O Fernseher niko, Sweden[2/13/2008 1:22:00 PM CET] [#3547] Hejjeg har et spørgsmål, vedr. BeoCom 6000 tlf. CustomerService, Bang & Olufsen [2/13/2008 1:13:00 PMCET] [#3546] Answerto post #3545Welcome tothe chatroom Coolskin,Netherlands [2/13/2008 1:12:00 PM CET] [#3545] Hi,nice to see you again. CustomerService, Bang & Olufsen [2/13/2008 1:00:00 PMCET] [#3544] Thechatroom is now open CustomerService, Bang & Olufsen [2/6/2008 2:00:00 PMCET] [#3543] Thechatroom is now closing. CustomerService, Bang & Olufsen [2/6/2008 1:22:00 PMCET] [#3542]Answer to post #3541There is apossibility if you ask your dealer to add it to the list of supported DVDplayers. dieter,Italy [2/6/2008 1:20:00 PM CET] [#3541] butis there a possibility to use my beo5 with my own dvdplayer (kiss vr558 300?)or its impossible? dieter,Italy [2/6/2008 1:18:00 PM CET] [#3540] ok... i will ask him when he returns from his holyday dieter,Italy [2/6/2008 1:18:00 PM CET] [#3539] :-( CustomerService, Bang & Olufsen [2/6/2008 1:17:00 PMCET] [#3538]Answer to post #3535No, I cannotsend this to you. Please contact your dealer about this. Only the dealer canprogramme Beo5. dieter,Italy [2/6/2008 1:16:00 PM CET] [#3537] thetf5000pvr is on the beovision7 ... but not on the programm "beoconfigurations tool" CustomerService, Bang & Olufsen [2/6/2008 1:15:00 PMCET] [#3536]Answer to post #3533The Topfield- TF5000PVR is on the list of supported digital receivers. If you do not see itin the menu, an authorized dealer can update the STB-Controller in yourBeoVision 7. dieter,Italy [2/6/2008 1:15:00 PM CET] [#3535] ihave an idea ... can you send me the *.xml file to put it on my beo5? i havethe beovision7 40" the beosound 3200 beolab 8000 and the beolab2 (than thekiss vr-558 300 and the topfield tf5000pvr) CustomerService, Bang & Olufsen [2/6/2008 1:12:00 PMCET] [#3534]Answer to post #3527None of theDVD players from Kiss are on the list. However, you can contact an authorizedBang & Olufsen dealer and ask him to add your the Kiss model to the list,but this is something you will have to pay for. dieter,Italy [2/6/2008 1:10:00 PM CET] [#3533] buton the program "beo configurations tool" there is not present thetf5000pvr. (on the menu of the television it is present) dieter,Italy [2/6/2008 1:08:00 PM CET] [#3532] +another problem ... i have the satreciver topfield "tf5000pvr" CustomerService, Bang & Olufsen [2/6/2008 1:07:00 PMCET] [#3531]Answer to post #3530Okay, I willcheck it. dieter,Italy [2/6/2008 1:07:00 PM CET] [#3530] kissvr-558 300 dieter,Italy [2/6/2008 1:07:00 PM CET] [#3529]http://www.kiss-technology.com/ CustomerService, Bang & Olufsen [2/6/2008 1:06:00 PMCET] [#3528]Answer to post #3527I cannot saywhether the Kiss DVD player can be operated by your Beo5. First I need to knowthe exact model name of your Kiss DVD player. dieter,Italy [2/6/2008 1:04:00 PM CET] [#3527] cani use the beo5 for my dvdplayer? dieter,Italy [2/6/2008 1:04:00 PM CET] [#3526] ihave a "kiss" dvd player dieter,Italy [2/6/2008 1:03:00 PM CET] [#3525] ibought the beovision7 with the beo5 ... CustomerService, Bang & Olufsen [2/6/2008 1:03:00 PMCET] [#3524]Answer to post #3522The chatroomlanguage is strictly english. CustomerService, Bang & Olufsen [2/6/2008 1:02:00 PMCET] [#3523]Answer to post #3521Hi, andwelcome to the chat. dieter,Italy [2/6/2008 1:02:00 PM CET] [#3522]someone that speak german? dieter,Italy [2/6/2008 1:02:00 PM CET] [#3521] hi CustomerService, Bang & Olufsen [2/6/2008 1:00:00 PMCET] [#3520] Thechatroom is now open. CustomerService, Bang & Olufsen [1/30/2008 2:16:00 PMCET] [#3519] Thechatroom is now closing. CustomerService, Bang & Olufsen [1/30/2008 2:16:00 PMCET] [#3518]Answer to post #3516We must keepthe language in English in the chatroom. In order to obtain a Mastercode forBeoSound 1 you need to contact an authorised dealer. You need to show some IDand give them a postal address. Then the Mastercode will be sent to you bypost. I doubt that they will be able to help with the PIN-code. CustomerService, Bang & Olufsen [1/30/2008 2:13:00 PMCET] [#3517]Answer to post #3515I am sorryit took a while to come back to you. But I tried to find a BeoSound 1 on astand. I can see that there is a small hole in the rear at the back of theplate on the stand. But I cannot see that there is a matching hole in BeoSound1. I cannot say what the holes you mention might be for. MartinNielsen, Denmark [1/30/2008 2:08:00 PM CET] [#3516] HejJeg har et spørgsmål. Jeg har fundet et ødelagt Beosound1 i en kontainer. Nuhar jeg efter noget tid fået det til at virke på trods at et lidt smadretkabinet. Men jeg har et problem da det er låst med en kode. Jeg snakkede medjeres en af jeres forretninger der forslog mig at kontakte jer idag på dennechat med serinummeret og få en masterkode. Frank vanEkeren, United Kingdom [1/30/2008 2:05:00 PM CET] [#3515]there is one whole in the stand itself and one in the sytem, at the sameplace.....must be there for a reason CustomerService, Bang & Olufsen [1/30/2008 2:04:00 PMCET] [#3514]Answer to post #3513I am notcertain which holes you refer to? but there are no holes for a fixing screw. Frank vanEkeren, United Kingdom [1/30/2008 2:03:00 PM CET] [#3513]thanks for your message. Not great that it can not be fixed. What are thoseholes for? CustomerService, Bang & Olufsen [1/30/2008 2:02:00 PMCET] [#3512] Thechatroom is now closing. CustomerService, Bang & Olufsen [1/30/2008 2:00:00 PMCET] [#3511]Answer to post #3510Yes, it iscorrect that BeoSound 1 is not fixed to the floorstand, but is placed over the4 pins. There is no larger pin or screw for this. We have not experiencedproblems with BeoSound 1 falling off the stand. Frank vanEkeren, United Kingdom [1/30/2008 1:54:00 PM CET] [#3510] Isit correct that the Beosound 1 is not actually fixed to the floorstand, butjust placed loosily on the stand on 4 tiny pins? There seems to be an extrahole in the stand and acorresponding hole in the system, which suggest that alarge screw or pin might fit to secure the system to the stand. No suchpin/screw was delivered however. I would find it very odd if the system can notbe fixed to the stand as it quite easily could fall of. grateful for yourresponse, thanks, Frank van Ekeren Thomas,Denmark [1/30/2008 1:50:00 PM CET] [#3509] Youranswer is noted CustomerService, Bang & Olufsen [1/30/2008 1:48:00 PMCET] [#3508] Icannot help with a solution based on your description. It is the dealer who cancome up with a solution. But as your telephone is 3,5 years old and has had noprevious problems, I am quite certain that we cannot offer to repair thetelephone free of charge or at a reduced price. But in order to find outwhether the telephone is in fact defective, it will be necessary for thedealer/workshop to have a look at it. Thomas,Denmark [1/30/2008 1:45:00 PM CET] [#3507] Comeup with a possible solution or suggestion to solving the problem, this cannotbe the first time someone experienced this problem. CustomerService, Bang & Olufsen [1/30/2008 1:44:00 PMCET] [#3506]Answer to post #3505I must askyou to contact a dealer, as I am unable to help from a distance. I am notcertain what you would like me to do through the chat or e-mail? Thomas,Denmark [1/30/2008 1:42:00 PM CET] [#3505] Sodo I. But also I expect more support from you, when this type of failureshappens. We had 2 reasons for choosing this products design and quality, andfor the last I do expect more than 3,5 years life. CustomerService, Bang & Olufsen [1/30/2008 1:39:00 PMCET] [#3504]Answer to post #3503I am sorryif the telephone is defective. But this can happen with Bang & Olufsenproducts also. We understand that you are disappointed if the telephone isdefective and requires a repair. But we must consider this to be an unfortunatebut accidental failure, which may occur in any electronic equipment. Thomas,Denmark [1/30/2008 1:36:00 PM CET] [#3503] Iwas just under the - apparently - wrong impression that a service chat wasactually able to come up with some suggestions. Going to a dealer with a phonethat is 3,5 years old, and therefore outside national guarantee will be asignificant write off. I dont'get surprised if a cheap phone breaks down thatsoon, but not a B&O product. CustomerService, Bang & Olufsen [1/30/2008 1:32:00 PMCET] [#3502]Answer to post #3501I am sorrythat Fona asked you to call us to get help. But it is not possible for us totell from a distance what may be the reason for the problem. This is why I haveto refer you back to a dealer. If Fona cannot help, I suggest you contact adedicated Bang & Olufsen dealer to get help. You can find dealer addresseson our website, if required. Thomas,Denmark [1/30/2008 1:29:00 PM CET] [#3501] Icall you for help, yesterday the official B&O dealer FONA in Aalborg toldme to contact you. Seems to me that responsibility is just being pushed on. Ihave a technical issue with a high profiled and expe3nsive product and franklyI expect more service from B&O than when calling a low budget company. parkere,Nigeria [1/30/2008 1:21:00 PM CET] [#3500]thanx ! CustomerService, Bang & Olufsen [1/30/2008 1:20:00 PMCET] [#3499]Answer to post #3498I cannothelp you with these details from here. But please follow the link I just gave,you and maybe write to the responsible department through this. There are anumber of requirements which have to be fulfilled in order to become a dealer. parkere,Nigeria [1/30/2008 1:18:00 PM CET] [#3498] whatdoes it take to be a dealer ? CustomerService, Bang & Olufsen [1/30/2008 1:16:00 PMCET] [#3497]Answer to post #3494We only sellour products to authorised dealers, so in order to buy from here you need tobecome an authorised dealer. You need to contact us through the website:http://www.bang-olufsen.com/page.asp?id=176 - Please note that I cannot promisethat you will become an authorised dealer. parkere,Nigeria [1/30/2008 1:15:00 PM CET] [#3496] imean making me agent for ur product CustomerService, Bang & Olufsen [1/30/2008 1:14:00 PMCET] [#3495]Answer to post #3492We must keepthe language in English in the chatroom. If you experience problems with thecharging of the phone the telephone may be defective, or the battery may needto be replaced. Please contact your dealer in order to obtain help. Published by Coolskin
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Coolskin
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Coolskin, Netherlands [3/12/2008 1:59:00 PM CET] [#3656] Sorry no luck this time. Have a nice day. Till next time.
Coolskin, Netherlands [3/12/2008 1:50:00 PM CET] [#3655] Micael, I'll try to locate the shop on internet before 14:00h.
Coolskin, Netherlands [3/12/2008 1:49:00 PM CET] [#3654] Hi Michael, if the problems persists and you can't get a replacement CD player from your dealer? In Germany there is a shop who has them on stock. Sometimes a kit is on auction at eBay.
Customer Service, Bang & Olufsen [3/12/2008 1:47:00 PMCET] [#3653] Answer to post #3652 It is not possible to say what may be the reason for the problem. It will be necessary to take the product to a workshop, and have a technician look at it. It does look as if there is a fault in the product.
Michael, Denmark [3/12/2008 1:44:00 PM CET] [#3652] Hi, my Beosystem 2500 from 1992 has got a problem with the CD. It plays appr. 1 number and then it stops whereafter the CD runs backwards at high speed. I have to turn it off in order to restart the CD. Have you got an idea what the problem is?
Customer Service, Bang & Olufsen [3/12/2008 1:43:00 PMCET] [#3651] Answer to post #3649 Have a nice day.
Customer Service, Bang & Olufsen [3/12/2008 1:43:00 PMCET] [#3650] Answer to post #3647 There is no CEO at present. It is correct that Torben Ballegaard is no longer here. He stopped un January. The board of directors is looking for a new CEO, and until he/she is employed Peter Thostrup is dealing with matters.
Victor, Denmark [3/12/2008 1:43:00 PM CET] [#3649] well i better go back to work, byeee
Victor, Denmark [3/12/2008 1:41:00 PM CET] [#3648] old news is old, it was all over danish tv.
Coolskin, Netherlands [3/12/2008 1:39:00 PM CET] [#3647] Found this info on Internet: QUOTE - Date: Thursday January 10th 2008 News just in that Torben Ballegaard Sorensen, CEO of Bang & Olufsen AS has been released from his duties with immediate effect. - UNQUOTE. How do you manage at the moment? Is a new CEO present?
Victor, Denmark [3/12/2008 1:38:00 PM CET] [#3646] okay it's done
Customer Service, Bang & Olufsen [3/12/2008 1:37:00 PMCET] [#3645] Answer to post #3642 I think the feedback in "tell us a story" is for us to know how customers live with their products, and also for other customers to see this.
Customer Service, Bang & Olufsen [3/12/2008 1:35:00 PMCET] [#3644] Answer to post #3641 Correct, that is where you contact us.
Customer Service, Bang & Olufsen [3/12/2008 1:34:00 PMCET] [#3643] Answer to post #3638 I have no information that BL10 will become available on a stand.
Coolskin, Netherlands [3/12/2008 1:32:00 PM CET] [#3642] On the bang-olufsen.com section "Tell us your story" I've made my contribution. Look for Beosound 1 and signed Coolskin. What are you up to B&O? Why do you want the feedback?
Victor, Denmark [3/12/2008 1:32:00 PM CET] [#3641] okay.. so i have to cantact you on thise site? http://www.bang-olufsen.com/page.asp?id=67#
Customer Service, Bang & Olufsen [3/12/2008 1:31:00 PMCET] [#3640] Answer to post #3637 Yes that is the link to the user guides on the website. You need to register in Community to get access to these guides. But Beocom 5500 is not among them.
Victor, Denmark [3/12/2008 1:30:00 PM CET] [#3639] oops i closed the window
Coolskin, Netherlands [3/12/2008 1:28:00 PM CET] [#3638] Now some tech questions. The Beolab 10 has two settings, WALL and FREE. Does this mean the BL10 can/will be placed in time on a stand?
Victor, Denmark [3/12/2008 1:26:00 PM CET] [#3637] In the bottom of this page there is a link to User Manual. Is that it? http://www.bang-olufsen.com/page.asp?id=118&ProductName=BeoCom%205500
Customer Service, Bang & Olufsen [3/12/2008 1:26:00 PMCET] [#3636] Answer to post #3634 Yes, you are certainly lucky to live in a place where the sales company make such wonderful events. I hope you will enjoy the visit.
Customer Service, Bang & Olufsen [3/12/2008 1:25:00 PMCET] [#3635] Answer to post #3633 Not it is not available online. But if you write to us, we can help either with a pdf-document, or with a photo copy of the guide.
Coolskin, Netherlands [3/12/2008 1:24:00 PM CET] [#3634] This event happend before, some years ago. I was invited too. The boat was loaded with B&O stuff. And most important all models were in working order. There was a little cinema with (at that time) the latest video system, the Beovision Avant. All in cinema setup. IMPRESSIVE. I love B&O touch, sound, looks. On the boat I will see the latest, like the BL10 and BV4 with automatic screen calibration. I'm lucky to live in Holland then.
Victor, Denmark [3/12/2008 1:24:00 PM CET] [#3633] I have a BeoCom 5500, is there a manual for it online or something?
Victor, Denmark [3/12/2008 1:23:00 PM CET] [#3632] sup
Customer Service, Bang & Olufsen [3/12/2008 1:17:00 PMCET] [#3631] Answer to post #3630 Welcome. It really looks great. I have had a look at the links you sent. This is a Dutch event, and we do not know about this here - Maybe our marketing department is involved in some way, but it is B&O NL who runs the event.
Coolskin, Netherlands [3/12/2008 1:13:00 PM CET] [#3630] http://www.bang-olufsen-newwaves.nl
Coolskin, Netherlands [3/12/2008 1:11:00 PM CET] [#3629] Is this a typical DUTCH event?
Coolskin, Netherlands [3/12/2008 1:11:00 PM CET] [#3628] I'm invited to the B&O River Show.
Coolskin, Netherlands [3/12/2008 1:10:00 PM CET] [#3627] Would you take a look at following picture? http://www.highprofile.nl/images/dynamic/bedrijven/328/480_jules_verne_29.jpg
Coolskin, Netherlands [3/12/2008 1:06:00 PM CET] [#3626] Hi, back again.
Customer Service, Bang & Olufsen [3/12/2008 1:01:00 PMCET] [#3625] The chatroom is now open.
Customer Service, Bang & Olufsen [3/5/2008 1:00:00 PMCET] [#3624] The chatroom is now open
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Coolskin
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[#3786] Answer to post #3784
We are sorry that your dealer told you otherwise, but it should be possible to get this spare part for BeoLab 6000.[#3785] hi
just wondering if you can connect pentor speakers to a samsung lcd tv?
cheers[#3784]
I'll do it for sure but the service centre which was appointed here in
Modena a few years ago to me is not doing so well as the previous one.[#3783] Answer to post #3781
Yes,
we do have the user guide for BeoLink Converter ML/MCL. Please write us
an e-mail and we can attach the PDF-file in our reply. You can contact
us via our website www.bang-olufsen.com[#3782] Answer to post #3780
It should be possible to get a new pedestal for BeoLab 6000. Please contact your dealer again.[#3781] Can you give information about B&O Converter ML/MCL model 1651
do you have a userguide ?[#3780]
I’ve recently bought a second-hand pair of Beolab 6000. Unfortunately
one of them as a spoiled pedestal. I was told by the local service shop
(B&B) that the spare part is not available. Is it true?[#3779] Answer to post #3778
Please write in english. Which kind of information are you requesting?[#3778] Kan de skaffe information om B&O Converter ML/MCL type 1651[#3777] The chat room is now open.[#3776] The chat room is now closing.[#3775] The chat room will close in two minutes.[#3774] Answer to post #3771
There may be a new software available. This depends on which software version you currently have.[#3773] ok, thank you![#3772] Answer to post #3770
Your dealer has to contact Bang & Olufsen if he is in doubt how to solve the problem.[#3771] May be it is a new software available for beolink wireless?[#3770] The dealer said, that he has no idea what to do..
[#3769] Answer to post #3767
To locate your nearest dealer, please follow this link: http://www.bang-olufsen.com/page.asp?id=4
You cannot order the cable online.[#3768] Answer to post #3766
We
regret to learn that you experience problems with your BeoLink Wireless
system. From a distance, we cannot identify the problem but it may be a
wireless broadband connection which interrupts BeoLink Wireless. I
recommend that you contact an authorized dealer about this.[#3767] where can i find a dealer? could i get one online[#3766] Hi, I'm using beolink wireless, but I have some problems with it.
There are many interruptions, may be it is not compatible with my wireless networking..[#3765] Answer to post #3764
You
can oder a special cable through any authorized dealer which will make
it possible to connect an mp3 player to the system. The cable has part
no. 6270541.[#3764] does anyone know if you can connect an ipod to the Beocenter 9500
cheers[#3763] Answer to post #3762
When we receive your e-mail, we will reply to you as soon as possible.[#3762] thank, merci i send an email now! hope i 'll get a quick answer![#3761] Answer to post #3760
Please
send us an e-mail about this. We can send you a PDF file of the user
guide by e-mail. We cannot send you a printed copy. You can contact us
here: http://www.bang-olufsen.com/page.asp?id=378[#3760]
Hi, i just receive a B & O tv BEOVISION LX 5500 from my uncle BUT I
lost the handheld (user'guide), i called the B&O here in Paris : no
one was able to answer my request! So, where i can have the user'guide
in french for this TV (BEOVISION LX 5500)! Merci[#3759] The chatroom is now open.[#3758] The chat room will now close[#3757] Answer to post #3756
You are most welcome
[#3756] Thank you very much - I come back to you when I have further questions![#3755] Answer to post #3754
I am afraid that we are not able to recommend a Blu-ray player.[#3754]
Okay - I have one question more: actually B&O is not offering a
Bluray Player.
So I have to take another product. Can you recommend a product
(Panasonic or Sony or something else) what is communicationg with the
software of the BeoVision 7-40 MKIII with any technical problems?[#3753] Answer to post #3752
At this point, I am afraid that we are not able to inform about the situation with a 100 Hz screen.[#3752] I assume that B&O is coming with a 100Hz display in the future. Make´s it sense to wait for that?[#3751] Answer to post #3750
The BeoVision 7-40 MKIII is Full HD, but not a 100 Hz screen.[#3750]
Okay, but the BeoVision 7-40 MKIII is HD ready as far as I understood,
so I don´t need that kit.
What´s about the 100Hz technique? Many other TV´s on the market are now
available with this new technique but not B&O. This question is
very similar like my first question with the 24P technique.
[#3749] Answer to post #3748
The HD ready kit is for TVs which are not HD ready. The DVB-S module is for SDTV.[#3748] In the German price list I found a position called "HD ready kit price 345,--€"
What is a HD ready kit??
Next question: B&O is offering a DVB-S Module - is that module for HDTV or SDTV?[#3747] Answer to post #3744
The
BeoVision 8 cannot detect that you have active speakers set on the TV
when it is a third party product. Therefore it is not possible to use
the speaker option.[#3746] Answer to post #3743
I
mean ofcourse when the software is available, your Bang & Olufsen
dealer can do the upgrade. It is not possible to do yourself. Please
talk to your dealer about the condition for a software upgrade.[#3745] Answer to post #3742
We prefer handling this chat in English. We have still not finished the translation of the entire website to Danish.[#3744]
Hej kundeservice,
Jeg har et Beovision 8 tv som jeg har tilsluttet til en 3. parts
forstærker gennem PL. Hvorfor er det ikke muligt at sætte TV'et i
speaker option 3?(Sådan der kommer lyd ud af PL)[#3743]
What does the term "...when this is possible." mean? Most probably you
mean the "availability" of the software upgrade. It should be
technically possible!
Can I make the software upgrade for myself or is this a job for a
B&O center?
In the second case it would generate extra costs?![#3742] Hej hvorfor er det kun del af B&O hjemmeside der er på Dansk?
[#3741] Answer to post #3740
You can buy the TV now and then have it software upgraded when this is possible.[#3740] That means that I should not buy the BeoVision 7-40 MKIII yet but in August or September? Is that correct?[#3739] Answer to post #3738
We
are still working on a solution for the BeoVision 7-40 MKIII to handle
24P. We expect the software to be released during this Summer.[#3738] Okay! I´m interested in the Beovision 7-40 including the Beosystem 3.
Can this system show video material with the so-called 24P-technique. 24P is closely linked to Bluray DVD material.[#3737] In English please
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Coolskin
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Customer Service, Bang & Olufsen [7/9/2008 1:01:00 PMCET] [#3880] The chatroom is now open
Customer Service, Bang & Olufsen [7/2/2008 1:02:00 PMCET] [#3879] The chatroom is open
Customer Service, Bang & Olufsen [6/25/2008 2:03:00 PMCET] [#3878] The chat room is now closed
Customer Service, Bang & Olufsen [6/25/2008 2:02:00 PMCET] [#3877] Answer to post #3876 We will advise you to bring your system to your Bang & Olufsen dealer for a check.
Gail, China [6/25/2008 2:02:00 PM CET] [#3876] My system will not accept a CD. It re-opens when I insert a CD. What is the problem andhow can I fix it?
Customer Service, Bang & Olufsen [6/25/2008 2:00:00 PMCET] [#3875] The chat room will close in a few minutes
Customer Service, Bang & Olufsen [6/25/2008 1:59:00 PMCET] [#3874] Answer to post #3873 No, the sound cannot be changed either from the system in the living room. You might try to change the location of the BeoLab 2000 as this will change the sound performance.
preben, Denmark [6/25/2008 1:57:00 PM CET] [#3873] Sorry, so the only way i can change the sound, is by changing the bass and treble on my system in the livingroom ? Preben
Customer Service, Bang & Olufsen [6/25/2008 1:53:00 PMCET] [#3872] Answer to post #3871 We would like to keep this chat room in English. However it is not possible to change the bass and treble on the BeoLab 2000.
preben, Denmark [6/25/2008 1:48:00 PM CET] [#3871] Hej support Har et spørgsmål vedr. en Beolab 2000. Er det muligt at justere bas og diskant på denne, eller kører den sammen med hovedsystemmets opsætning ? Preben
Customer Service, Bang & Olufsen [6/25/2008 1:48:00 PMCET] [#3870] Answer to post #3869 Please write your entry in English
Dirk Wortmann, Germany [6/25/2008 1:46:00 PM CET] [#3869] Hallo, ich habe mir vor ca. 2 Jahren bei einem B & O Händler ein gebrauchtes Beocenter 9500 gekauft. Es sah aus wie neu und funktionierte auch einwandfrei. Seid ca. 6 Monaten habe ich ein Problem mit dem CD Laufwerk, d. h. die CD´s werden nicht mehr richtig abgespielt.(Sie springen von Sequenz zu Sequenz) Das CD Laufwerk wurden daraufhin beim Händler gereinigt und funktionierte dann auch 2 Monate. Jetzt habe ich das gleiche Problem wieder. Gibt es noch eine CD Laufwerk für das Beocenter 9500, welches mein Händler mir einbauen könnte? Ich habe ausserdem in Foren gelesen, dass es zu 99 % in allen Fällen an einem Elektrokondensator liegen würde. Nach dem Austausch des Kondensators würde das CD Laufwerk wieder super funktionieren. Da ich das BEOCENTER 9500 nicht verschrotten möchte, da sein Zustand wie neu ist, würde ich mich über Ihre Hilfe sehr freuen. mfg Dirk Wortmann
Customer Service, Bang & Olufsen [6/25/2008 1:28:00 PMCET] [#3868] Answer to post #3867 The iPod can be connected to the BeoSound 3200 via the AUX connection. Your dealer will be able to help you with the cable.
Sarah, Germany [6/25/2008 1:25:00 PM CET] [#3867] Hello! Can you explain, how to connect my iPod to the Beo 3200? I lost my user guide. Thank you!
Customer Service, Bang & Olufsen [6/25/2008 1:01:00 PMCET] [#3866] The chat room is now open
Customer Service, Bang & Olufsen [6/18/2008 2:04:00 PMCET] [#3865] The chat room is now closing.
Customer Service, Bang & Olufsen [6/18/2008 2:04:00 PMCET] [#3864] Answer to post #3863 I answer in English, as we have to keep the language in English in the chat room. It is not possible to say what may be the reason for the defect, and therefore it is also difficult to say whether it can be repaired. But I would think that it is possible to repair the telephone. Please contact your Bang & Olufsen dealer in order to have the telephone checked and repaired.
Lasse Møhl, Denmark [6/18/2008 1:56:00 PM CET] [#3863] did you get anything from me - like this before: Lasse Møhl, Denmark [6/18/2008 1:17:00 PM CET] Hej B&O, jeg har 2 spørgsmål angående en Beocom 4, Park 36-001021727127, Serie 183 487 50, 05 w6 vedrørende henholdsvis glasset/ruden og akkumulatoren! I ruden er der kommet en lille tegning/revne eller hvad jeg skal kalde den. Det ligner ikke noget vi har lavet. Kan det repareres og hvordan? venlig hilsen, lasse møhl
Customer Service, Bang & Olufsen [6/18/2008 1:55:00 PMCET] [#3862] Answer to post #3861 Hello
Lasse Møhl, Denmark [6/18/2008 1:53:00 PM CET] [#3861] hello
Stefan, Romania [6/18/2008 1:34:00 PM CET] [#3860] I am sure that the Ouverture is ok as I have played it with other speakers ... but I can't say the same for the Beolab 6000 speaker. Thx anyway. Regards, Stefan.
Stefan, Romania [6/18/2008 1:33:00 PM CET] [#3859] thx a lot for your advice
Customer Service, Bang & Olufsen [6/18/2008 1:26:00 PMCET] [#3858] Answer to post #3857 It could also be other reasons. But it is difficult to tell from here what could be the reason. The speaker or BeoSound Ouverture could be defective. In that case it would be necessary to contact a dealer/workshop in order to have the products checked and repaired.
Stefan, Romania [6/18/2008 1:24:00 PM CET] [#3857] or could it be other reasons ?
Stefan, Romania [6/18/2008 1:24:00 PM CET] [#3856] Should I ask someone from B&O service in romania to help me ?
Stefan, Romania [6/18/2008 1:24:00 PM CET] [#3855] I have used two different cables and tried to use both powrlink sockets on ouverutre and beolab No result ... :(
Customer Service, Bang & Olufsen [6/18/2008 1:23:00 PMCET] [#3854] Answer to post #3852 You can download the user guide from our website (register under Community)free of charge. Please make sure to download the "old" version of the guide, not the latest one, as your base is probably a different one. You can also write to us through our website, and we can try to help via e-mail.
Customer Service, Bang & Olufsen [6/18/2008 1:22:00 PMCET] [#3853] Answer to post #3851 It is possible to use just one speaker. So the reason for the problem is not caused by just having one speaker. It is difficult to say what could be the reason for the problem. But it is necessary that the Power Link cable you use is OK. You could also try to move the cable to the other Power Link socket of BeoSound Ouverture, in order to ensure that it is not the socket in the system that is defective.
kerry, United Kingdom [6/18/2008 1:19:00 PM CET] [#3852] thanks for the reply. i do not have the user guide anymore cause i actually replaced the old one, and the new handset was just sent not the whole phone, so am actually using my old base. what can i do
Stefan, Romania [6/18/2008 1:19:00 PM CET] [#3851] I have some problems with a B&O system I bought these days and I thought your experience in selling B&Os could help me. I have a Beosound Ouverture produced in 1991 and I just bought one (only one speaker) Beolab 6000 active speaker. After I connected the speaker to the power supply everything looked ok - the red led of the 6000 lighted. I connected the Powerlink cable from the Ouveture to the Beolab 6000 speaker and it seems the LED doesn't go green. It seems that the audio signal from the Ouverture is not passed to the Beolab 6000. I have switched the bottom button of the Beolab to be left speaker and then right and nothing happens. The speaker led remains red and no music is heard. My question is... it is absolutely necessary to have two speakers in order that the system to work ? Can I use a single beolab 6000 speaker with the beosound ouverture at least to test the speaker ? Any advice should help. I have tried all the possibilities and no result till now.
Customer Service, Bang & Olufsen [6/18/2008 1:19:00 PMCET] [#3850] Answer to post #3848 Which system do you have and what is the problem?
Stefan, Romania [6/18/2008 1:19:00 PM CET] [#3849] can anyone help pls ?
Stefan, Romania [6/18/2008 1:18:00 PM CET] [#3848] I have a problem with a B&O system
Stefan, Romania [6/18/2008 1:17:00 PM CET] [#3847] Hello
Lasse Møhl, Denmark [6/18/2008 1:17:00 PM CET] [#3846] Hej B&O, jeg har 2 spørgsmål angående en Beocom 4, Park 36-001021727127, Serie 183 487 50, 05 w6 vedrørende henholdsvis glasset/ruden og akkumulatoren! I ruden er der kommet en lille tegning/revne eller hvad jeg skal kalde den. Det ligner ikke noget vi har lavet. Kan det repareres og hvordan? venlig hilsen, lasse møhl
Customer Service, Bang & Olufsen [6/18/2008 1:14:00 PMCET] [#3845] Answer to post #3844 Sorry for this late reply. The handset/base registration procedure is described in the user guide. The procedure is different depending on which base station you have. If you have the BeoLine MK II base station you can open the base for registration by connecting it to a power outlet. The base will start flashing which indicates that you can now register the handset. The base will flash in five minutes. This means that you have to register the handset within these five minutes. You can access the base registration through the BeoCom 6000 settings menu.
kerry, United Kingdom [6/18/2008 1:02:00 PM CET] [#3844] i have a new beo 600 phone, how can i register it to start working. i live in london
Customer Service, Bang & Olufsen [6/18/2008 1:00:00 PMCET] [#3843] The chat room is open
Customer Service, Bang & Olufsen [6/11/2008 2:01:00 PMCET] [#3842] The chat room is now closing.
Customer Service, Bang & Olufsen [6/11/2008 2:01:00 PMCET] [#3841] That chat room closing.
Customer Service, Bang & Olufsen [6/11/2008 1:57:00 PMCET] [#3840] The chat room will close in three minutes.
Customer Service, Bang & Olufsen [6/11/2008 1:32:00 PMCET] [#3839] Answer to post #3838 Please write in english only.
delafolye, France [6/11/2008 1:32:00 PM CET] [#3838] comment savoir si nous avons été livré d'un model d'expo à la place d'un model neuf
Customer Service, Bang & Olufsen [6/11/2008 1:18:00 PMCET] [#3837] Answer to post #3836 You are welcome.
William, Hong Kong [6/11/2008 1:14:00 PM CET] [#3836] Thanks
Customer Service, Bang & Olufsen [6/11/2008 1:11:00 PMCET] [#3835] Answer to post #3834 The television may have developed a defect. I recommend that you contact an authorized dealer about this. Find your nearest dealer here: http://www.bang-olufsen.com/page.asp?id=4
William, Hong Kong [6/11/2008 1:10:00 PM CET] [#3834] Hi! Yesterday, my TV suddenly stopped having any sounds. Do you think you can help me fix the problem?
Customer Service, Bang & Olufsen [6/11/2008 1:09:00 PMCET] [#3833] Answer to post #3832 Nej det kan vi ikke oplyse. Vi kan dog oplyse produktionsperioden hvis du kan oplyse det firecifrede typenummer.
hanne, Denmark [6/11/2008 1:06:00 PM CET] [#3832] Kan du via serienr. på vort fjernsyn oplyse hvilken årgang den er fra - det er et mx400 med S/N 15402095
Customer Service, Bang & Olufsen [6/11/2008 1:00:00 PMCET] [#3831] The chat room is now open.
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Coolskin
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- Posts 505
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Coolskin, Netherlands [7/30/2008 1:01:00 PM CET] [#3945] Hi again.
Customer Service, Bang & Olufsen [7/30/2008 1:01:00 PMCET] [#3944] The chatroom is now open
Customer Service, Bang & Olufsen [7/23/2008 2:09:00 PMCET] [#3943] Answer to post #3942 You are welcome. The chat room is now closing.
Pattabhiraman, India [7/23/2008 2:08:00 PM CET] [#3942] ok thanks very much indeed
Customer Service, Bang & Olufsen [7/23/2008 2:07:00 PMCET] [#3941] The chat room will close in two minutes.
Customer Service, Bang & Olufsen [7/23/2008 2:06:00 PMCET] [#3940] Answer to post #3938 Please write us an e-mail about this. We need to look into this.
Customer Service, Bang & Olufsen [7/23/2008 2:05:00 PMCET] [#3939] Answer to post #3937 The case for the Earphones do not come with BeoSound 6.
Pattabhiraman, India [7/23/2008 2:02:00 PM CET] [#3938] this besides i have a querry on MX4002can you please let me know the list standard and optional accessory when the product was retailed
Pattabhiraman, India [7/23/2008 2:01:00 PM CET] [#3937] i am surprised the A8 which came with beosound6 did not have the pouch??
Customer Service, Bang & Olufsen [7/23/2008 2:00:00 PMCET] [#3936] Answer to post #3935 Your set of A8 Earphones is also covered by the warranty. I recommend that you contact an authorized dealer about this.
Pattabhiraman, India [7/23/2008 1:57:00 PM CET] [#3935] i presently own a beosound 6 can you please confirm if the warranty also cover the A8 as the tip of the curve which fits back to ear pinna has chipped off
chr, Denmark [7/23/2008 1:27:00 PM CET] [#3934] ok, thx.
Dieudax, Belgium [7/23/2008 1:26:00 PM CET] [#3933] thank you!
Customer Service, Bang & Olufsen [7/23/2008 1:26:00 PMCET] [#3932] Answer to post #3930 No, this is not something we have tested.
Customer Service, Bang & Olufsen [7/23/2008 1:26:00 PMCET] [#3931] Answer to post #3929 Sorry for the long wait but the part no for the bass units is 8480232 and for the tweeter it is 8480342
chr, Denmark [7/23/2008 1:20:00 PM CET] [#3930] fair enough..., but do you have any experience of Earset2 working with XP in a somewhat fulfilling maner?
Dieudax, Belgium [7/23/2008 1:19:00 PM CET] [#3929] reference: the partnumber used for replacement Tnx -)
Customer Service, Bang & Olufsen [7/23/2008 1:17:00 PMCET] [#3928] Answer to post #3923 Can you please specify what you mean with reference?
Customer Service, Bang & Olufsen [7/23/2008 1:17:00 PMCET] [#3927] Answer to post #3920 EarSet 2 is optimised for Serene, but as it follows the Bluetooth standard it will - in principle - work with any Bluetooth enabled device, such as mobile phones, PCs, smart phones etc. However, even though EarSet 2 applies the Bluetooth standard, complete compatibility of EarSet 2 with all Bluetooth devices cannot be guaranteed. Some producers may not follow the standard 100 per cent or interpret the specifications of the standard differently than Bang & Olufsen does.
Klaus, Denmark [7/23/2008 1:15:00 PM CET] [#3926] thx
chr, Denmark [7/23/2008 1:14:00 PM CET] [#3925] Is it possible to connect Earset2 to a win XP machine with bluetooth?
Dieudax, Belgium [7/23/2008 1:12:00 PM CET] [#3924] there are four speakers inside the system...
Dieudax, Belgium [7/23/2008 1:11:00 PM CET] [#3923] Hello, can you tell me the reference for the beolab 6000 speakers inside the loudspeaker system?
Customer Service, Bang & Olufsen [7/23/2008 1:10:00 PMCET] [#3922] You can contact us directly by following this link: http://www.bang-olufsen.com/page.asp?id=67
Customer Service, Bang & Olufsen [7/23/2008 1:09:00 PMCET] [#3921] Answer to post #3913 We can send it to you. Please write us an e-mail and we can attach the user guide in our reply.
chr, Denmark [7/23/2008 1:08:00 PM CET] [#3920] Is it possible to connect Earset2 to a win XP machine with bluetooth?
chr, Denmark [7/23/2008 1:07:00 PM CET] [#3919] ok
Customer Service, Bang & Olufsen [7/23/2008 1:07:00 PMCET] [#3918] Answer to post #3912 Please write in english.
Klaus, Denmark [7/23/2008 1:07:00 PM CET] [#3917] hej chr - jeg venter også. Jeg tror dog at en forudsætning er, at man skriver på engelsk
Customer Service, Bang & Olufsen [7/23/2008 1:06:00 PMCET] [#3916] Answer to post #3911 Please write us an e-mail about this. We need to look into this.
chr, Denmark [7/23/2008 1:05:00 PM CET] [#3915] hvordan får man svar?
chr, Denmark [7/23/2008 1:04:00 PM CET] [#3914] Har man nogen erfaringer med at tilslutte Earset2 til en windows XP maskine med bluetooth?
Klaus, Denmark [7/23/2008 1:04:00 PM CET] [#3913] Hi. I miss a user manual for my Master Control Panel 6500. Is such a manual anywhere available (e.g. for downloading)?
Klaus, Denmark [7/23/2008 1:01:00 PM CET] [#3912] Hej jeg har et B&O system 6500 med tilhørende MCP 6500. Kan det lade sig gøre at få (evt. at downloade) en brugermanual til Master Control Panelet?
mano03, United Kingdom [7/16/2008 2:01:00 PM CET] [#3911] any answer 4 the post 3902
Customer Service, Bang & Olufsen [7/16/2008 1:59:00 PMCET] [#3910] The chat room is about to close.
Customer Service, Bang & Olufsen [7/16/2008 1:51:00 PMCET] [#3909] Answer to post #3907 Please make sure that Beocenter 8500 is in standby while you delete the timer setting.
Customer Service, Bang & Olufsen [7/16/2008 1:48:00 PMCET] [#3908] Answer to post #3905 I not caught a technician, and he asks you to look in the user guide for BeoLab 3500, page 10, where it is described how to make this sound setting. If you do not have the user guide you can download it free of charge from our website, if you register under Community first.
Customer Service, Bang & Olufsen [7/16/2008 1:47:00 PMCET] [#3907] Answer to post #3905 You should be able to delete all timer functions in Beocenter 9500. It should work as mentioned in the user guide, and it is difficult for us to say why you cannot delete this specific timer.
Customer Service, Bang & Olufsen [7/16/2008 1:37:00 PMCET] [#3906] Answer to post #3904 I am waiting for a technician to become available, but unfortunately he is on the phone all the time. I have not forgotten you.
Vagn Andersen, Denmark [7/16/2008 1:37:00 PM CET] [#3905] problem start - volumen i Beolap 3500
Vagn Andersen, Denmark [7/16/2008 1:35:00 PM CET] [#3904] I have problem to write in english. But i kan reade it. Vagn Andersen
Baerbel Gurland, Germany [7/16/2008 1:35:00 PM CET] [#3903] How do I delete all my stored timer functions in the BEOCENTER 9500 SN10243514 June 1993. The timer was set as follows: Weekdays Monday through Friday Timer Radio Channel 4 on at 7:00 a.m. off at 8:00 am. Weekdays Saturday and Sunday Timer Radio Channel 4 on at 8:00 a.m. off at 9:00 am. According to the maual I was able to delete the Weekdays timer function. but Saturday and Sunday I'm unable to delete the function instead the Radio goes on at 8:00 am doesn't go off at all at both days. Thanks
mano03, United Kingdom [7/16/2008 1:35:00 PM CET] [#3902] i bouaght the mobile from saudi and am in london,,,when i went 2 b&o in london ,,,the ask me 2 ask at chaatroom,,,so,,,the problem again,,,i dowanlowad the softwear for samsung to my pc,,,and when i try 2 use multimedia manager,,,the can't connecte 2 the usb to my serenata
Customer Service, Bang & Olufsen [7/16/2008 1:31:00 PMCET] [#3901] Answer to post #3899 Please keep the language in English in the chat room. I will be back with an answer in a minute.
Customer Service, Bang & Olufsen [7/16/2008 1:28:00 PMCET] [#3900] Answer to post #3898 It is difficult for us to tell from your description what may be the reason for the problem. Have you spoken with your dealer?
Vagn Andersen, Denmark [7/16/2008 1:28:00 PM CET] [#3899] Problem vedr. Beolap 3500 med start volumen efter mont. af Beocenter 2 i hoved rum. Hvordan kan jeg få den til være normal. VH. Vagn Andersen
mano03, United Kingdom [7/16/2008 1:15:00 PM CET] [#3898] i have the new senereta,, i download the softwere,,,but,,for some reason cant read the usb,,
Customer Service, Bang & Olufsen [7/16/2008 1:02:00 PMCET] [#3897] The chat room is open.
Coolskin, Netherlands [7/9/2008 2:03:00 PM CET] [#3896] See you...
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Coolskin
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- Holland
- Posts 505
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Coolskin, Netherlands [8/13/2008 1:18:00 PM CET] [#3985] Hi, Last week my son kept me away from the chatter box. Maybe I can chat today for a longer period. He is now fast asleep.
Customer Service, Bang & Olufsen [8/13/2008 12:59:00 PMCET] [#3984] The chat room is now open.
Marek, Czech Republic [8/6/2008 2:03:00 PM CET] [#3983] Thank you - that explains
Customer Service, Bang & Olufsen [8/6/2008 2:03:00 PMCET] [#3982] Answer to post #3980 We will try to look into this and will get back to you via email.
Customer Service, Bang & Olufsen [8/6/2008 2:02:00 PMCET] [#3981] Answer to post #3978 a variable line from an amplifier is not powerful enough to be played with passive speakers and therefore the BeoLab 8000 amplifies the signal again.
Johan Stenberg, Sweden [8/6/2008 2:01:00 PM CET] [#3980] Are you sure? I just deleted the files from "My Music" and after that I started scan. But the the files are still in the "Removed" folder? Any more suggestions? :-)
Customer Service, Bang & Olufsen [8/6/2008 1:59:00 PMCET] [#3979] The chat room is closing in a few minutes
Marek, Czech Republic [8/6/2008 1:59:00 PM CET] [#3978] I thought the signal is already amplified in amplifier and the speakers aren't doing anything additional with that - so it's not like that ?
Customer Service, Bang & Olufsen [8/6/2008 1:52:00 PMCET] [#3977] Answer to post #3976 Yes they should also be deleted from the "Removed" folder in BeoPlayer
Johan Stenberg, Sweden [8/6/2008 1:50:00 PM CET] [#3976] So, if I delete my files and then start scanning. Will the files then be gone från the "Removed" files in BeoPort?
Customer Service, Bang & Olufsen [8/6/2008 1:50:00 PMCET] [#3975] Answer to post #3972 They will be amplified since it is a variable line signal.
Customer Service, Bang & Olufsen [8/6/2008 1:48:00 PMCET] [#3974] Answer to post #3973 Yes then they are permanently deleted.
Johan Stenberg, Sweden [8/6/2008 1:46:00 PM CET] [#3973] Delete through Windows Explorer? You delete the wma-files from the computer?
Marek, Czech Republic [8/6/2008 1:45:00 PM CET] [#3972] So the signal going thru the phono lines won't be amplified again in the speakers themself ?
Customer Service, Bang & Olufsen [8/6/2008 1:43:00 PMCET] [#3971] Answer to post #3970 We will tru to look into this. But for the meantime it is possible through the Windows Explorer.
Johan Stenberg, Sweden [8/6/2008 1:38:00 PM CET] [#3970] Hej, Har en BeoPort. När du har deleted spår i "N.Music", så hamnar de i folder "Removed". Här har de endast möjlighet att "Restore". Jag vill kunna "Remove" för alltid, dvs få bort min nettmusik från BeoPort för att därmed kunna starta om på nytt?
Customer Service, Bang & Olufsen [8/6/2008 1:35:00 PMCET] [#3969] Answer to post #3968 It is not possible to purchase spare parts as a private customer, but it can repair at an authorised service center. However I cannot guarantee that everything can be repaired.
Victor, Denmark [8/6/2008 1:33:00 PM CET] [#3968] Another question. Have a BC9500, for how long time can I get spare parts?
Customer Service, Bang & Olufsen [8/6/2008 1:30:00 PMCET] [#3967] Answer to post #3966 The BeoLab 8000 has a Phono (line) connection, which you should be able to use
Marek, Czech Republic [8/6/2008 1:29:00 PM CET] [#3966] Here's another one - I'm planning to buy Beolab 8000 loudspeakers - Will I be able to connect them to the regular receivers like Onkyo TX-NR905 in my case ? THX
Victor, Denmark [8/6/2008 1:19:00 PM CET] [#3965] ok..thanks anyway
Customer Service, Bang & Olufsen [8/6/2008 1:18:00 PMCET] [#3964] Answer to post #3963 I am afraid that we are not able to help you with the repair of a Beolit 700. We do no longer have the service manual for this model.
Victor, Denmark [8/6/2008 1:14:00 PM CET] [#3963] Hello there. I have an old BeoLit 700. I decied to dust it off the other day, and I took the front panels off then a little brown piece of plastic (2,3 X 3) came out. It looks like it have been glued before, but I can't see where it have been placed before, and I don't even know what it is. Can help?
Marek, Czech Republic [8/6/2008 1:08:00 PM CET] [#3962] It's probably gonna be the easy one but somehow can't figure it out
Customer Service, Bang & Olufsen [8/6/2008 1:05:00 PMCET] [#3961] Answer to post #3960 I will check up on this and make sure that you will get an answer as soon as possible.
Marek, Czech Republic [8/6/2008 1:03:00 PM CET] [#3960] Hello, I've contacted you with the request erarlier this week - No [Incident:080805-000032] - could you please let me know if there's any development or you can help me solve the problem on-line now ?
Customer Service, Bang & Olufsen [8/6/2008 1:01:00 PMCET] [#3959] The chat room is now open
Customer Service, Bang & Olufsen [7/30/2008 1:58:00 PMCET] [#3958] The chatroom will close in a few minutes
John Dixon, United Kingdom [7/30/2008 1:47:00 PM CET] [#3957] hmm, ok, thanks
Customer Service, Bang & Olufsen [7/30/2008 1:45:00 PMCET] [#3956] Answer to post #3955 We would suggest that your colleague contacts an authorised dealer in London: http://www.bang-olufsen.com/page.asp?id=4 - He can refer to an authorised workshop if necessary.
John Dixon, United Kingdom [7/30/2008 1:43:00 PM CET] [#3955] My colleague has a B&O bluetooth headset which he uses with his blackberry handset. It has stopped working. Who can take a look at this in London - are there any authorised service agents? Thanks in advance.
John Dixon, United Kingdom [7/30/2008 1:41:00 PM CET] [#3954] Hi
Customer Service, Bang & Olufsen [7/30/2008 1:29:00 PMCET] [#3953] Answer to post #3952 You will need to contact an authorised Bang & Olufsen dealer. You can find dealer addresses from our website: http://www.bang-olufsen.com/page.asp?id=4 He will also be able to inform you of the costs to have the product added, as I do not have any prices here.
Chris, Australia [7/30/2008 1:26:00 PM CET] [#3952] Thank you for your feedback. Who do I contact to have the box added and what is the cost approx.?
Customer Service, Bang & Olufsen [7/30/2008 1:24:00 PMCET] [#3951] Answer to post #3950 We have to say that this Panasonic box is not in the list of compatible boxes which can be controlled with Beo4/Beo5. We have two Panasonic DMR boxes in the list, i.e. DMR-BW900 and DMR-EX100. Whether DMR-XW 300 will become available in the future, I cannot say today. But you can contact your dealer and ask him to give this feedback to our system, so that it will be considere for future updates. You can also choose to have this box added at your own expense.
Chris, Australia [7/30/2008 1:19:00 PM CET] [#3950] Hello, I have a Panasonic DMR-xw300 set top box and would like to connect to my system using the set-top box controller but cannot find the model details from the models available. Are there any updates to the Beovision 7 that will enable me to access my set-top box using the Beo4?
Coolskin, Netherlands [7/30/2008 1:09:00 PM CET] [#3949] He's awake now, sorry.
Customer Service, Bang & Olufsen [7/30/2008 1:09:00 PMCET] [#3948] Answer to post #3947 Nice to hear. Hope you enjoy our day off.
Coolskin, Netherlands [7/30/2008 1:07:00 PM CET] [#3947] Wednesday is my day off. I'm at home, chatting with you. I'm able to do that because our son is fast asleep. When he wakes up I have to leave...
Customer Service, Bang & Olufsen [7/30/2008 1:04:00 PMCET] [#3946] Answer to post #3945 Hi, welcome to the chatroom
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9 LEE
  - Joined on 02-14-2007
- Moderator - UK
- Posts 5,223
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Is it me, or does this look like a waste of time for B&O ? Too little time, and not enough means to express the true nature of the problem by typed chat - resulting in a bit of a 'bun fight'.. I bet the guy at B&O goes straight for a strong coffee after that. Are 'contact your dealer' or 'RTFM' on some kind of 'hot-keys' too?  It just makes me aware that we are doing a darn fine job here! Lee
BeoWorld - Everything Bang & Olufsen
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Coolskin
- Joined on 04-16-2007
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Coolskin, Netherlands [8/20/2008 1:47:00 PM CET] [#4003] Can you ask yuor techy if its possible to swap the BS3200 harddrive for SD card?
Customer Service, Bang & Olufsen [8/20/2008 1:47:00 PMCET] [#4002] Welcome to you
Coolskin, Netherlands [8/20/2008 1:46:00 PM CET] [#4001] Coolskin is in the house.
Customer Service, Bang & Olufsen [8/20/2008 1:01:00 PMCET] [#4000] The chat room is open
Customer Service, Bang & Olufsen [8/13/2008 2:00:00 PMCET] [#3999] The chat room is now closing.
Customer Service, Bang & Olufsen [8/13/2008 1:56:00 PMCET] [#3998] Answer to post #3997 You are welcome.
Coolskin, Netherlands [8/13/2008 1:56:00 PM CET] [#3997] Thank you for your answer. Had a nice chat. Maybe till next time... )
Customer Service, Bang & Olufsen [8/13/2008 1:55:00 PMCET] [#3996] The chat room will close in five minuts.
Customer Service, Bang & Olufsen [8/13/2008 1:52:00 PMCET] [#3995] Answer to post #3993 You have to use an external RF amplifier with BeoVision 7-40 MkIII. The latest BeoVision 7-40 does not support this.
Coolskin, Netherlands [8/13/2008 1:51:00 PM CET] [#3994] add #3989: And if this isn't supported? How to connect the MX4002 to the BV7-40", to be able to watch DVD on the bedroom TV?
Coolskin, Netherlands [8/13/2008 1:50:00 PM CET] [#3993] #3989. The old BV7-32 can play DVD and I can watch this on the MX4002 in the bedroom. Both connected with ML and coax cable. I've read the new BV7-40" doesn't support feed through of coax signals.
Customer Service, Bang & Olufsen [8/13/2008 1:49:00 PMCET] [#3992] Answer to post #3990 The first BeoSound 9000 left the factory in 1996.
Customer Service, Bang & Olufsen [8/13/2008 1:49:00 PMCET] [#3991] Answer to post #3989 Can you please specify?
Coolskin, Netherlands [8/13/2008 1:48:00 PM CET] [#3990] I love the BS9000. What year is the first item ever distributed?
Coolskin, Netherlands [8/13/2008 1:45:00 PM CET] [#3989] I like the (new) BV7-40" and want to trade in the (first ever) BV7-32". So far so good. But... the coax connections (2 pcs) at the back of the BV7-32" make it possible to feed the livingroom TV with analog signals, AND feed them through the BV7-32" and then towards the MX4002 in the bedroom. I like this feature. Does the (new) BV7-40" similar setup? Or has it only 1 coax connector?
Customer Service, Bang & Olufsen [8/13/2008 1:43:00 PMCET] [#3988] Answer to post #3987 We are not yet able to reveal anything about future products.
Coolskin, Netherlands [8/13/2008 1:41:00 PM CET] [#3987] November 2007 "a star was born". In the movie #5 at the end a glimpse of the (possible) beosound 5 was shown. How come we haven't seen this item yet in the B&O store or website?
Customer Service, Bang & Olufsen [8/13/2008 1:19:00 PMCET] [#3986] Answer to post #3985 Welcome to the chat room.
Coolskin, Netherlands [8/13/2008 1:18:00 PM CET] [#3985] Hi, Last week my son kept me away from the chatter box. Maybe I can chat today for a longer period. He is now fast asleep.
Customer Service, Bang & Olufsen [8/13/2008 12:59:00 PMCET] [#3984] The chat room is now open.
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Coolskin
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Customer Service, Bang & Olufsen [8/20/2008 1:59:00 PMCET] [#4016] The chat room will close in a few minutes
Coolskin, Netherlands [8/20/2008 1:59:00 PM CET] [#4015] I will do that. When they say it's should be possible I will swap the harddrive for SD storage. And the BS3200 will be future proof.
Customer Service, Bang & Olufsen [8/20/2008 1:58:00 PMCET] [#4014] Answer to post #4012 Then you should contact your Bang & Olufsen service center for this possiblity.
Coolskin, Netherlands [8/20/2008 1:58:00 PM CET] [#4013] But if there are restrictions in the software, it's a lost race...
Coolskin, Netherlands [8/20/2008 1:57:00 PM CET] [#4012] I only would like to know if it's (maybe) possible to swap. You at Denmark don't have to do it. Or update your BS3200 in the future. I would like to open the BS3200 (with the aid of a B&O service center) myself and operate on it to fit it with a SD storage card/drive ...
Customer Service, Bang & Olufsen [8/20/2008 1:55:00 PMCET] [#4011] Answer to post #4010 We do understand your wish, but we have no plans to modify the BeoSound 3200.
Coolskin, Netherlands [8/20/2008 1:54:00 PM CET] [#4010] SD cards are in large sizes available. Mac Book Air is fitted with SD drive. In principle the BS3200 is a computer with perfect audio card/sound.
Customer Service, Bang & Olufsen [8/20/2008 1:53:00 PMCET] [#4009] Answer to post #4008 No i am afraid not
Coolskin, Netherlands [8/20/2008 1:52:00 PM CET] [#4008] You know why?
Customer Service, Bang & Olufsen [8/20/2008 1:52:00 PMCET] [#4007] Answer to post #4006 I am sorry to inform that a modification of this kind is not possible.
Coolskin, Netherlands [8/20/2008 1:51:00 PM CET] [#4006] Not a slot. 1 on 1 swap. The harddrive takes much more space then a SD-card. Please ask again.
Customer Service, Bang & Olufsen [8/20/2008 1:49:00 PMCET] [#4005] Answer to post #4003 No I am afraid that it is not possible to have an SD card slot in the BeoSound 3200 in stead of the hard drive.
Coolskin, Netherlands [8/20/2008 1:48:00 PM CET] [#4004] internally that is!
Coolskin, Netherlands [8/20/2008 1:47:00 PM CET] [#4003] Can you ask yuor techy if its possible to swap the BS3200 harddrive for SD card?
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Coolskin
- Joined on 04-16-2007
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- Posts 505
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Customer Service, Bang & Olufsen [8/27/2008 1:54:00 PMCET] [#4034] The chat room will close in five minutes.
Customer Service, Bang & Olufsen [8/27/2008 1:46:00 PMCET] [#4033] Answer to post #4030 Version 6.3 is the latest for BeoVision 7-32 (not HD). Version 7.7 is the latest for BeoVision 7-32 (HD).
Coolskin, Netherlands [8/27/2008 1:40:00 PM CET] [#4032] #4031 similar answer came from my dealer...
Customer Service, Bang & Olufsen [8/27/2008 1:39:00 PMCET] [#4031] Answer to post #4028 We do not recommend that you replace the hard drive with a SD card reader. It is likely that your BeoSound 3200 would not work correctly afterwards.
Coolskin, Netherlands [8/27/2008 1:39:00 PM CET] [#4030] What is the last sw update for a MKi BV7-32"? Mine is 6.8 // I do encounter some minor problems. 1. DVD resume still not resolved. 2. after auto shutdown of the connected Mac Mini and Beoport late at night, when audio is on (CD, Radio or AMEM) the sound will mute. 3. Speaker 1 mode will not switch to speaker 5 mode if the digital TV signal is received with dolby digital or dts code.
Coolskin, Netherlands [8/27/2008 1:35:00 PM CET] [#4029] #4028 = in a BS3200 that is...
Coolskin, Netherlands [8/27/2008 1:34:00 PM CET] [#4028] Talked to my dealer about swapping the harddrive for a SD-drive. Fysically it should be possible. But he advised me not to do it. Better wait for the new audio system... (beosound 5)
Customer Service, Bang & Olufsen [8/27/2008 1:32:00 PMCET] [#4027] Answer to post #4026 Hello and welcome to the chat room.
Coolskin, Netherlands [8/27/2008 1:31:00 PM CET] [#4026] Hi.
stefano lot, Italy [8/27/2008 1:11:00 PM CET] [#4025] ok. thank you
Customer Service, Bang & Olufsen [8/27/2008 1:11:00 PMCET] [#4024] Answer to post #4022 Yes, please write us an e-mail about this with your address details. You can write your e-mail here: http://www.bang-olufsen.com/page.asp?id=67
stefano lot, Italy [8/27/2008 1:09:00 PM CET] [#4023] sorry for my english....
stefano lot, Italy [8/27/2008 1:08:00 PM CET] [#4022] Ah ok!! Good morning!! Can I received the catoulog in my home??
Customer Service, Bang & Olufsen [8/27/2008 1:07:00 PMCET] [#4021] Answer to post #4020 Please write in English only. I do not understand your question.
stefano lot, Italy [8/27/2008 1:06:00 PM CET] [#4020] buongiorno!! si puo ricevere a casa un catalogo??
Customer Service, Bang & Olufsen [8/27/2008 1:00:00 PMCET] [#4019] The chat room is now open.
Customer Service, Bang & Olufsen [8/20/2008 2:00:00 PMCET] [#4018] Answer to post #4017 See you next time
Coolskin, Netherlands [8/20/2008 2:00:00 PM CET] [#4017] Thanks. Till next time...
Customer Service, Bang & Olufsen [8/20/2008 1:59:00 PMCET] [#4016] The chat room will close in a few minutes
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9 LEE
- Joined on 02-14-2007
- Moderator - UK
- Posts 5,223
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Absolutely! If it wasn't for Coolskin, the guy at the other end would have a very relaxing time indeed.. Lee 
BeoWorld - Everything Bang & Olufsen
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PhilLondon
 - Joined on 04-16-2007
- London
- Posts 2,545
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Out of curiosity, Why replace the hard drive by a card... as the software limits the number of songs to 400 anyway?? p.
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Coolskin
- Joined on 04-16-2007
- Holland
- Posts 505
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The BS3200 in our home is one of the first models. The harddrive does make some noise in between songs. I can hear this because the unit is placed on ear level 50cm near my seat. A modern harddrive or lets face it a SD drive doesn't have this kind of negative feature. That's why I considered swapping the harddrive for a SD drive... The comment of a dealer was very simple. We don't do it. We can't say it will work out. But wait a couple of months and buy the new Beosound 5...
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Coolskin
- Joined on 04-16-2007
- Holland
- Posts 505
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Coolskin, Netherlands [9/17/2008 2:01:00 PM CET] [#4064] Thanks for the chat. See you another day... Maybe it can take a while. My wife is expecting. So I will be busy... )
Customer Service, Bang & Olufsen [9/17/2008 2:00:00 PMCET] [#4063] The chat room will close down in a few minutes
Customer Service, Bang & Olufsen [9/17/2008 1:57:00 PMCET] [#4062] Thank you
Coolskin, Netherlands [9/17/2008 1:57:00 PM CET] [#4061] http://forum.beoworld.org/forums/ShowThread.aspx?PostID=92213#142266
Customer Service, Bang & Olufsen [9/17/2008 1:56:00 PMCET] [#4060] Answer to post #4059 it must be nice to have a day off n the middle of the week. I remember you have informed us ealier that you make copy of this chat to Beoworld.
Coolskin, Netherlands [9/17/2008 1:55:00 PM CET] [#4059] Wednesday is my day off. That day I am at home with my 2 year old son. When we are not bussy (and he's asleep) I try to monitor the B&O chat. When I do, I copy the transciption to a forum discussion on Beoworld.org... I started doing this from the beginning. In the next chat post I will add the link.
Customer Service, Bang & Olufsen [9/17/2008 1:52:00 PMCET] [#4058] Sorry for the late reply -) We do not have information about the content of the new catalogue. Coolskin, Netherlands [9/17/2008 1:51:00 PM CET] [#4057] Regarding from your reply reaction time, I think you have troubles finishing your sandwich...
Coolskin, Netherlands [9/17/2008 1:48:00 PM CET] [#4056] Will the new catalogue have pictures and description of the Beosound 5...?
Customer Service, Bang & Olufsen [9/17/2008 1:48:00 PMCET] [#4055] Answer to post #4053 We do not have the date for a new catalogue
Customer Service, Bang & Olufsen [9/17/2008 1:48:00 PMCET] [#4054] Answer to post #4052 Please try to contact them as I am not sure if they have the cleaning cd or it has to go to the service center
Coolskin, Netherlands [9/17/2008 1:47:00 PM CET] [#4053] When does the new B&O catalogue come out?
Coolskin, Netherlands [9/17/2008 1:46:00 PM CET] [#4052] Do you mean I should ask advise, or do I have to deliver the BS3200 to my dealer...?
Customer Service, Bang & Olufsen [9/17/2008 1:43:00 PMCET] [#4051] Answer to post #4050 We do not recommend that you do the cleaning yourself, as some cleaning cds are not good. Please contact your dealer as they will the best cleaning cd to use.
Coolskin, Netherlands [9/17/2008 1:41:00 PM CET] [#4050] Our BS3200 skips songs during CD ALL copy command. The CD is never touched before, brand new. So that one is ruled out. I think a good cleaning is in order. But how do I proceed, without damaging the Laser or other innerparts...?
Coolskin, Netherlands [9/17/2008 1:39:00 PM CET] [#4049] @4048 I knew you would say that..., it's B&O policy. But I can't help it to try from time to time.
Customer Service, Bang & Olufsen [9/17/2008 1:36:00 PMCET] [#4048] Answer to post #4045 As regards the BeoSound 5 and BeoMaster 5, we are still not able to inform you about this.
Customer Service, Bang & Olufsen [9/17/2008 1:36:00 PMCET] [#4047] As regards your BeoSound 9000 you have to contact your dealer for repair help. We are not able to say what exactly it will require.
Customer Service, Bang & Olufsen [9/17/2008 1:35:00 PMCET] [#4046] Welcome Coolskin. Lars Flyvholm is Managing Director of Region West.
Coolskin, Netherlands [9/17/2008 1:33:00 PM CET] [#4045] I'm interested in the upcoming Beosound/Beomaster 5. Are you at liberty to give some clues what this kind of system will be? I know the dealer show was some time ago.
Ian, United Kingdom [9/17/2008 1:32:00 PM CET] [#4044] Hi, I own a BS9000 (Mk2 bought in 1999), and last week the glass door came free from the hinges. Is it possible to repair (i.e. glue / stick) the door back on, or do I need to purchase a whole new door and hinge assembly?
Coolskin, Netherlands [9/17/2008 1:30:00 PM CET] [#4043] Who is Lars Flyvholm - CEO of Bang & Olufsen UK ?
Coolskin, Netherlands [9/17/2008 1:29:00 PM CET] [#4042] Hi, Coolskin is in the house.
Customer Service, Bang & Olufsen [9/17/2008 1:02:00 PMCET] [#4041] The chat room is now open
Customer Service, Bang & Olufsen [9/10/2008 1:59:00 PMCET] [#4040] The chat room is now closing.
Customer Service, Bang & Olufsen [9/10/2008 1:00:00 PMCET] [#4039] The chat room is now open.
Customer Service, Bang & Olufsen [9/3/2008 1:12:00 PMCET]
[#4038] Answer to post #4037 We have to keep the language in English. However, we cannot help with prices for products or spareparts. You need to have these through a Bang & Olufsen dealer or an authorised workshop.
Ebermann, Germany [9/3/2008 1:09:00 PM CET] [#4037] Guten Tag, was kostet ein Netzteil für Penta Aktiv Lautsprecher und welche Bauteile gehören dazu?(nur Input control?)
Customer Service, Bang & Olufsen [9/3/2008 1:03:00 PMCET] [#4036] The chatroom is open.
Customer Service, Bang & Olufsen [8/27/2008 2:00:00 PMCET] [#4035] The chat room is now closed.
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Coolskin
- Joined on 04-16-2007
- Holland
- Posts 505
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Customer Service, Bang & Olufsen [1/21/2009 12:57:00 PMCET]
[#4178] The chatroom is now open
Customer Service, Bang & Olufsen [1/14/2009 2:01:00 PMCET]
[#4177] The chat room will close down in a few minutes
KALYAN BANERJEE, India [1/14/2009 1:51:00 PM CET]
[#4176] TNX, I AM CLOSING THE CHAT. WILL WAIT FOR UR MAIL. IF QUARY PL MAIL OR PH # +919836544755
Customer Service, Bang & Olufsen [1/14/2009 1:50:00 PMCET]
[#4175] Answer to post #4174
Thank you for this information
KALYAN BANERJEE, India [1/14/2009 1:49:00 PM CET]
[#4174] BEOCENTER 2 AUDIO MASTER WITH OUTSTANDING FM TUNER WITH CD DRIVE AND OPTIONAL DVD
Customer Service, Bang & Olufsen [1/14/2009 1:47:00 PMCET]
[#4173] Answer to post #4172
Do you have the type number for the BeoCenter 2?
KALYAN BANERJEE, India [1/14/2009 1:46:00 PM CET]
[#4172] TNX, PL SEND THE MAIL USERGUIDE FOR BOTH BeoCenter 2 and BeoLab 3 AT hac_kol@yahoo.com. BY, GOOD DAY
Customer Service, Bang & Olufsen [1/14/2009 1:45:00 PMCET]
[#4171] Answer to post #4170
I regret that you are not satisfied with quality of my answers.
KALYAN BANERJEE, India [1/14/2009 1:42:00 PM CET]
[#4170] YES, U CAN SEND IT USERGUIDE FOR BOTH. UR RESPOND QLTY IS NOT UPTO THE MARK AS PER B& O . I AM NOT AT ALL SATISFY
Customer Service, Bang & Olufsen [1/14/2009 1:41:00 PMCET]
[#4169] Answer to post #4168
Is it the user guide for BeoCenter 2 and BeoLab 3 you are asking for? I can send it by email to you.
KALYAN BANERJEE, India [1/14/2009 1:40:00 PM CET]
[#4168] THANKS FOR SOFT HEARING. CAN U SEND ME MAIL FOR 'BEOCENTER 2 WITH BEOLAB 3. DRW ROOM IS 600 SQ FT KALYAN
Customer Service, Bang & Olufsen [1/14/2009 1:38:00 PMCET]
[#4167] Answer to post #4166
This was an answer for another request
KALYAN BANERJEE, India [1/14/2009 1:37:00 PM CET]
[#4166] WHICH WEBSITE SHOULD I WRITE
Customer Service, Bang & Olufsen [1/14/2009 1:36:00 PMCET]
[#4165] Answer to post #4161
May I ask you to write to us through the website and "Contact us" as I would have to investigate this further.
KALYAN BANERJEE, India [1/14/2009 1:36:00 PM CET]
[#4164] THANKS FOR SERENETA. I WANT TO BUY 'BEOCENTER 2 WITH BEOLAB 3. IS IT COMPITABLE? MY DRW ROOM IS 600 SQ FT
Customer Service, Bang & Olufsen [1/14/2009 1:34:00 PMCET]
[#4163] Answer to post #4162
The dealer always has to check if a fault is covered by the warranty. But I would believe that it is.
KALYAN BANERJEE, India [1/14/2009 1:32:00 PM CET]
[#4162] I WANT TO MEAN YOU ARE NOT REGRET AT ALL FOR THE FAULT, YOU R TELLING IT CAN HAPPEN ANY TIME. IT HAS ONLY ONE VISIBLE BUTTON & 'OK' BUTTON U HV 2 USE MAXIMUM TIME
Gerd Gerasch, Germany [1/14/2009 1:31:00 PM CET]
[#4161] How must connect "Beovision 8-32" with "Beocord V6000" and "DVD2". I want to copy a film from Camcorder to V 6000. Then from the V 6000 to the hardware of DVD2, after this to get a DVD. Must I program also the BEO4, when yes, what I must do?
Customer Service, Bang & Olufsen [1/14/2009 1:30:00 PMCET]
[#4160] Answer to post #4159
I am not sure that I understand your question?
KALYAN BANERJEE, India [1/14/2009 1:29:00 PM CET]
[#4159] ABOUT SERENATA I WANT TO KNOW B&O HAS NO OBLIGATION ABOUT THEIR PRODUCT GUARENTEE. JUST WRITE YES OR NO
Customer Service, Bang & Olufsen [1/14/2009 1:28:00 PMCET]
[#4158] Answer to post #4157
I regret to hear that you have not been able to use the sw. The dealer will have to check if it is covered by the guarantee.
KALYAN BANERJEE, India [1/14/2009 1:26:00 PM CET]
[#4157] I HAVE ALREADY TRIED OUT, BUT COULD NOT ABLE TO DO. SHOULD I PAY ANYTHING FOR REPAIR CHARGE
Customer Service, Bang & Olufsen [1/14/2009 1:24:00 PMCET]
[#4156] You have to use the software from the cd you received at purchased.
KALYAN BANERJEE, India [1/14/2009 1:23:00 PM CET]
[#4155] HOW CAN I TRANSFER DATA ( PHONE BOOK, MUSIC, VIDEO, SMS ) IN COMPUTER. I WANT A BACKUP BEFOR HANDOVER
Customer Service, Bang & Olufsen [1/14/2009 1:21:00 PMCET]
[#4154] Answer to post #4152
We cannot see why this should happen again since it is not a known error
KALYAN BANERJEE, India [1/14/2009 1:21:00 PM CET]
[#4153] REPAIR IS FREE OF COST. WHAT IS THE VALUE GUARENTEE.
KALYAN BANERJEE, India [1/14/2009 1:20:00 PM CET]
[#4152] IF I WILL REPAIR THROUGH YOUR DEALER, IS THERE ANY CHANCE OF REPET PROBLEM
Customer Service, Bang & Olufsen [1/14/2009 1:19:00 PMCET]
[#4151] Answer to post #4148
it is probably not the first complaint, but there is no general problem with the OK button
Christina, Denmark [1/14/2009 1:18:00 PM CET]
[#4150] K - thx
Customer Service, Bang & Olufsen [1/14/2009 1:17:00 PMCET]
[#4149] Answer to post #4146
Please write in English in the chat room
KALYAN BANERJEE, India [1/14/2009 1:17:00 PM CET]
[#4148] SO IT IS A FIRST COMPLAIN IN SERENATA IN THE EARTH.
Customer Service, Bang & Olufsen [1/14/2009 1:17:00 PMCET]
[#4147] Answer to post #4144
No it very difficult to estimate the life span of a battery since it depends on the usage.
Gerd Gerasch, Germany [1/14/2009 1:16:00 PM CET]
[#4146] Wie müssen ein Videogerät "Beocard V6000" mit einem FS-Gerät "Beovision 8-32" und einem DVD2-Player angeschlossen werden.Ich möchte von einem Camcorder Filme auf den V6000 überspielen.Danach vom V6000 auf die Festplatte des DVD2 kopieren um eine DVD brennen zu können.Wie muß weiterhin die Fernbedienung "Beo4" programmiert werden?
Customer Service, Bang & Olufsen [1/14/2009 1:16:00 PMCET]
[#4145] Answer to post #4143
We are not familiar with this particular problem with the Serenata.
Christina, Denmark [1/14/2009 1:16:00 PM CET]
[#4144] We have two chargers so it must be the batteries then. Is there a limit on how it normally works?
KALYAN BANERJEE, India [1/14/2009 1:15:00 PM CET]
[#4143] I WILL HAND OVER IT B & O DEALER. I WANT TO KNOW IS IT A STANDARD PROBLEM. IF IT IS A STANDARD PROBLEM THEN WHY I SPEND MONEY IN B & O? PLEASE CLARIFY.
Customer Service, Bang & Olufsen [1/14/2009 1:14:00 PMCET]
[#4142] Answer to post #4140
Okay. It can either be the battery or the power supply for the charger that is defective. You will have to bring the telephone to the nearest Bang & Olufsen shop for repair.
Customer Service, Bang & Olufsen [1/14/2009 1:13:00 PMCET]
[#4141] Answer to post #4139
We are sorry to hear that you have problems with the Serenata. You will have to go to the dealer in HK for repair help of the Serenata
Christina, Denmark [1/14/2009 1:12:00 PM CET]
[#4140] They just shut down...
KALYAN BANERJEE, India [1/14/2009 1:12:00 PM CET]
[#4139] I BOUGHT SERENETA MOBILE FROM YOUR HK DEALER. THE PROBLEM WITH OK BUTTON. OK BUTTON IS NOT WORKING ATAL. WHAT TO DO, IS IT A STANDARD PROBLEM. SEEKING YOUR HELP.
Customer Service, Bang & Olufsen [1/14/2009 1:12:00 PMCET]
[#4138] Answer to post #4137
Do they shut down or show low battery
Christina, Denmark [1/14/2009 1:11:00 PM CET]
[#4137] Ok. We have 2 phones - about 5 years old - but it seems as though they aren't functioning right anymore. If they have been out of the station for more than one hour, they aren't working - they simply seem as though they are out of battery. That can't be right...?
Customer Service, Bang & Olufsen [1/14/2009 1:08:00 PMCET]
[#4136] Answer to post #4135
Yes but in English please.
Christina, Denmark [1/14/2009 1:06:00 PM CET]
[#4135] Spørgsmål omkring Beocom 6000, kan de besvares her?
Customer Service, Bang & Olufsen [1/14/2009 1:02:00 PMCET]
[#4134] The chat room is now open
Gerd Gerasch, Germany [1/7/2009 2:03:00 PM CET]
[#4133] Geräte: FS Beovision8-32Fernbed.Beo4DVD 2 und Videoger.V6000. Ich möchte von einem Camcorder einen Film auf den Beocard V 6000 überspielen.Danach vom V 6000 auf die Festplatte des DVD 2 überspielen um eine DVD brennen zu können.Wie muß der DVD2 u.die Beo4 programmiert werden?
Customer Service, Bang & Olufsen [1/7/2009 1:30:00 PMCET]
[#4132] Answer to post #4131
We have to keep the language in English in the chatroom, and I therefore answer in English. BeoLab 6000 has a built-in amplifier, and can be used with other products if the product you connect it to has a socalled volume regulated line output.
Uwe Braun, Germany [1/7/2009 1:22:00 PM CET]
[#4131] Hi,benötige ich einen besonderen fremden Verstärker (z.B. von Panasonic), wenn ich diesen mit meinen Beolab 6000 Lautsprechern verbinde? Gibt es etwas Spezielles zu beachten, weil es ja Aktiv-Lautsprecher sind?
Customer Service, Bang & Olufsen [1/7/2009 1:01:00 PMCET]
[#4130] The chatroom is open. We wish you all a happy new year.
Customer Service, Bang & Olufsen [12/17/2008 2:10:00 PMCET]
[#4129] The chatroom will now close
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XavierItzmann
  - Joined on 01-24-2009
- Posts 226
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 Coolskin:
The BS3200 in our home is one of the first models. The harddrive does make some noise in between songs. I can hear this because the unit is placed on ear level 50cm near my seat.
Ahh, yes! Last year, as I was seeking to upgrade from our BS2300 to something more easily compatible with our BeoPort, BL2000 and BL3500, I visited the dealer to find that the BS3000 had been discontinued and was no longer available.
Having replaced many a hard disk at home through the years to get quieter ones, and cognizant of the fact that most drives grow noiser as they age, I questioned the dealer's assurance that disk drive noise was a non-issue. I lurked around the beoworld forum archives and searched high and low and only once did I find a comment with regard to drive noise... seemed to be not much of an issue.
Still, my discomfort with the BS3200's hdd remained.
In any case, I was fortunate to find... a BS3000 in its box that someone had kept stored for some reason. It is several years old but came pristine and has served us well for half a year now.
Anyway, I find it interesting that I never found your post, until now, and that it confirms my earlier fears, by mere happenstance, as I was looking for info on Beoline 2-line for Becom 1.
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Coolskin
- Joined on 04-16-2007
- Holland
- Posts 505
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With the new BeoLounge the chat function of Bang-olufsen.com contact site is terminated.
Too bad if you ask me.
But you can still enjoy the gathered chat listings of long ago... here on Beoworld.org
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