Afternoon,

I have a problem with my new BV7-40 MKIII with the Playstation 3 connected, which has left both myself and my dealer out of ideas.

Connected the PS3 through HDMI. Games are fine, but any DVD playback (Blu-ray or SD DVD) results in an infrequent white flash at the bottom left hand side of the TV screen, in the bottom black bar. No consistency in when it appears and it flashes on and then off in less than a second. It's about 30cm long and around 3cm high. As I said, it's only when I play back DVDs.

Now this is where it gets complicated: tried an alternative HDMI cable, no difference. Tried a different HDMI port, no difference. Tried lending the PS3 to a friend....and it works without any issues on his TV. So, borrowed a PS3 from my dealer and I still get the white flash on DVD playback.

Which signifies to me that it's either some kind of bizarre interference or something specific to my TV. However, if it's the former, why only on DVD playback? If it's the latter, why does this not affect my Sky HD box through HDMI?

I'm wondering if it's the processing of the incoming data via HDMI, through the internal Beosystem 3?

I've had no luck searching various PS3 forums and am in a lucky position to know the Editor of both PSM3 and the Official Playstation magazine, and neither had heard of this problem, which means it's not a 'known' PS3 issue.

One answer is to try another BV7-40 MKIII, but this was a last resort solution.

Anyone heard of something similar to the above?

Your TV needs a SW update to 4.0a and a new PIM moduel, your dealer can see what to do in the issuse solved with SW 4,0.

BUY A SONY

The Stig - ver. 1.5:

Your TV needs a SW update to 4.0a and a new PIM moduel, your dealer can see what to do in the issuse solved with SW 4,0.

Thanks. Due to speak to my dealer on Monday, so I'll see if they can perform this update for me. Not sure what a PIM module is though?

Thanks for the heads up...

I was hoping to get a PS3 in the coming weeks/month (in time for GTA and MetalGear), so what exactly was/is the problem and what does SW 4.0a fix, and what is this PIM module thingy.

JoC:

Thanks for the heads up...

I was hoping to get a PS3 in the coming weeks/month (in time for GTA and MetalGear), so what exactly was/is the problem and what does SW 4.0a fix, and what is this PIM module thingy.

My problem doesn't affect games, it's only the playback of DVDs.

moxxey:

My problem doesn't affect games, it's only the playback of DVDs.

I know, but I was hoping to use it to play BluRay's to, unless it ONLY affects DVD playback. 

Flappo The Grate:

BUY A SONY

I think people know what they want to buy. I bought a Philips TV and I've had loads of problems with it. Should I buy a B&O?

Alex:

Flappo The Grate:

BUY A SONY

I think people know what they want to buy. I bought a Philips TV and I've had loads of problems with it. Should I buy a B&O?

no alex buy a samsung & save your money

Hi, I have the same problem with my BV/-40 mark III with my Panasonic blu-ray player. I have these disturbances both with bluray-discs and DVD-discs. I have asked B&O about this problem and they deny that there are any problems with the BV7. They say that it depends on what microprocessor there is in the bluray-player.

 Does anybody know anything about this?

 

/Martin

martin01:

Hi, I have the same problem with my BV/-40 mark III with my Panasonic blu-ray player. I have these disturbances both with bluray-discs and DVD-discs. I have asked B&O about this problem and they deny that there are any problems with the BV7. They say that it depends on what microprocessor there is in the bluray-player.

 Does anybody know anything about this?

It's sadly a B&O TV issue. I've tried my PS3 on another LCD and it works fine. Tried an alternative PS3 on my B&O TV, still get the white flash issue. It affects SD DVDs as well as Blu-ray DVDs on the PS3. As I mention above, I'm lucky enough to know both the PSM3 and Official Playstation Magazine Editor (both based in Bath) and they haven't heard of this problem, so it doesn't appear to affect other TVs.

My dealer (B&O Bath) is working really hard to fix the problem and, credit to them, they're taking it seriously. I'll keep you informed.

Sounds to me like some sort of HDCP issue, but then again you said SkyHD is working. I dont suppose you have disconnected the SkyHD - just incase the BV7 can only handle 1 HDMI/HDCP connection (clutching at straws I know...).

I would really like you to get this sorted (and to keep us informed), because at the moment the PS3 seems the best/cheapest way to get on the Hi-Def road, and I cant wait to see some HD content on my telly . It also seems strange that the PS3 works with the BV9+BeoSystem3, and the BeoSystem3 is built into the BV7.

Nice to hear that I´m not the only one who experience this problem. Promise to write your answer when you got it, to this forum so we know how to solv the problem.

Regards

Martin 

JoC:

Sounds to me like some sort of HDCP issue, but then again you said SkyHD is working. I dont suppose you have disconnected the SkyHD - just incase the BV7 can only handle 1 HDMI/HDCP connection (clutching at straws I know...).

I would really like you to get this sorted (and to keep us informed), because at the moment the PS3 seems the best/cheapest way to get on the Hi-Def road, and I cant wait to see some HD content on my telly . It also seems strange that the PS3 works with the BV9+BeoSystem3, and the BeoSystem3 is built into the BV7.

Yes, the Sky HD box has absolutely no issues. Internal DVD player is fine, too. I might disconnecting the Sky HD box...but have you tried installing those HD inputs on the BV7-40 MKIII? It's really dark in the all-black vertical socket area.

I don't think the PS3 sends requires HDCP though?

moxxey:

but have you tried installing those HD inputs on the BV7-40 MKIII? It's really dark in the all-black vertical socket area.

Thats why I bought a torch that straps to your head, ahhh good old TkMaxx  

moxxey:

I don't think the PS3 sends requires HDCP though?

The PS3 absolutley needs HDCP for BluRay, otherwise it will downscale the picture to 480p, it may not need the HDCP for games or standard DVDs tho, but then again HD-DVD does not use HDCP either.

Flappo The Grate:

BUY A SONY

PS IS A SONY!

I don't know too much about recent B&O TVs but one thing I do know is PS3. I have had one since launch. I use to live on the PS forum but I am visiting here trying to quit the gaming. This is no an issue with the PS3.  

 

Is your PS3's RGB Full range (HDMI) set to full or limited? Its in settings - display settings.

I would say check the settings in the BD/DVD section but there doesn't seem to be anything there that would cause this problem. I highly doubt it is a HDCP issue as with HDCP it either works or it doesn't. 

"Is your PS3's RGB Full range (HDMI) set to full or limited? Its in settings - display settings."

I've tried both options. In fact, I've tried altering all the different options - that was the first thing I did when I realised there was a problem. Also, I moved my PS3 to a friend who has a low-end LG LCD, with all the same settings intact. It worked fine. Move it back to my BV7-40 MKIII and it performed in the same way as before.

Hi guys,

I have the same problem with my BV7-40 Mark III. I have a bluray Panasonic bd 10A. I experience the same problem. I let you know what the answer is from B&O.

I have posted this letter to Customer service at B&O just about a few minutes ago:

"Hi, I have contacted you before with a picture problem regarding the BV7-40 mark III. Se my problem described below:

I have connected a Bluray-player Panasonic BMP-BD 10A  through HDMI. Both DVD and Bluray playback results in an infrequent white flash at the bottom left hand side of the TV screen, in the bottom black bar. No consistency in when it appears and it flashes on and then off in less than a second. It's about 30cm long and around 3cm high.

Now this is where it gets complicated: I have tried an alternative HDMI cable, no difference. Tried a different HDMI port, no difference. Tried the same blurayplayer at my friend who has a Samsung LCD....and it works fine without any issues on his TV. I have also tried another Panasonic player and a Sony BDP S-300 player with my BV7-40 Mark III with the same problem. I have read at the Beoworld forum that other BV7-40 MarkIII-owners have the same problem with their TV-sets. I think it is sadly that a TV for about 110.000 SEK don´t work properly when other brands work fine.

PLEASE TAKE THIS PROBLEM SERIOUSLY AND INVESTIGATE IT. Don´t say that Samsung U5000 combo-player works fine. Maybe it does, but shouldn´t other brands of blurayplayer work fine with a 110.000 SEK Beovision 7-40 TV???

I hope you investigate this problem and solve it a soon as possible.
I want you to respond to this letter and describe how you will solve the problem. Please let your technical staf take a look at this.

Regards
Martin Stroem
Sweden"

Martin, just out of interest, which software revision is your BV7-40 MKIII?

Hi, I have software 3.3. Which software do you have?

sw 3.50a. If you read above....the problem is fixed in sw 4.0a, so my dealer is coming around tomorrow to update. I'll let you know if this works.

Hi Moxxey, would it be nessecery to change PIM-modul too? (What is PIM-modul???)

To Moxxey! Did your Software change to 4.01a solve the problem?

 Regards Martin

They've not been yet. Due soon. I'll let you know.