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B&O Chat update 01-2008

Customer Service, Bang & Olufsen [1/9/2008 1:55:00 PMCET]

[#3453] Answer to post #3451

Yes you can modify your television with a HD-ready kit. It haspart no. 1437000.




Customer Service, Bang & Olufsen [1/9/2008 1:43:00 PMCET]

[#3449] Answer to post #3447

Sometimes we need to test different setups before having ananswer. This is the Customer Service Department and we have a number of peoplebehind us to assist. However, I recommend that you write an e-mail with yourquestion from earlier.


Coolskin, Netherlands [1/9/2008 1:41:00 PM CET]

[#3448] The chat sessions are present for some time now. Can yougive a hint on what B&O does with the chat responces?


Coolskin, Netherlands [1/9/2008 1:37:00 PM CET]

[#3447] I'm just currious. Where do you gather your information tobe able to give a chat response? Do you work on a particular department andhave a aquired good knowledge of all B&O items?


Customer Service, Bang & Olufsen [1/9/2008 1:33:00 PMCET]

[#3446] Answer to post #3442

No, our strategy has not changed. It is different how we revealfrom one future product to the other.


Customer Service, Bang & Olufsen [1/9/2008 1:31:00 PMCET]

[#3445] Answer to post #3440

We are currently looking at this and we do not have an answerready now. Will you please write your question in an e-mail?


Menard, France [1/9/2008 1:31:00 PM CET]

[#3444] Thanks,


Customer Service, Bang & Olufsen [1/9/2008 1:30:00 PMCET]

[#3443] Answer to post #3441

You cannot change the display frequency in Beovision LX 5500 from50 Hz to 60 Hz


Coolskin, Netherlands [1/9/2008 1:27:00 PM CET]

[#3442] In "Star of the Day" contest video #5 I saw aglimpse of the new "Beosound 5(?)". As I know from the past B&Orefuses to give information on new items soon to be released. The latestmailing from B&O gives away a hint on the upcoming new audio system.Question: Is your strategy changed in favour of the customers who want to knowwhat's comming next?


Menard, France [1/9/2008 1:25:00 PM CET]

[#3441] Hello, I have a LX 5500 tv set and would like to know if Ican set the display frequency on 60 hz and not 50hz as it is now. can I do thatand how ?


Coolskin, Netherlands [1/9/2008 1:21:00 PM CET]

[#3440] There are two types of BL2000. Q1: First button on theleft = TV or A.Tape. Is it possible to listen to DTV(sound) on a BL2000 withthe A.Tape button, by pressing DTV on the BEO4 remote? Q2: Can I listen toA.MEM on a BL2000 with TV button?


Coolskin, Netherlands [1/9/2008 1:16:00 PM CET]

[#3439] No question, just a remark I have a mac mini, iTunes,Apple Airport Express and a Beosound 1, and some items connected via ML. TheiTunes on the Mac Mini is setup so it can play music through AAE. So far sogood. So music on the Mac Mini is played seemlessly on the Beosound 1 if Iwant. Now comes the good part. In the bedroom next to the bedroom where theBeosound 1 is located I can activate N.Music and/or N.Radio on the MX4002. Inthis way I can activate via A.MEM on the remote N.Radio on both devices. Andwith little disconfort I'm now able to listen to N.Radio on the Beosound 1 andcan control it via the MX4002. Hope this does make any sence. Better option isto get a Beolink Wireless though.


Customer Service, Bang & Olufsen [1/9/2008 1:13:00 PMCET]

[#3438] BeoLab 2000 is designed for link setups. It ought tofunction if your BeoLink Wireless has software 2.1 or higher.


Coolskin, Netherlands [1/9/2008 1:07:00 PM CET]

[#3437] Hi, I use several items in a LINK setup. I very happy withthis setup. I would like to add a BL2000 speaker system to it, via BeolinkWireless. Is this possible?


Customer Service, Bang & Olufsen [1/9/2008 1:00:00 PMCET]

[#3436] The chatroom is now open.


Customer Service, Bang & Olufsen [1/2/2008 2:00:00 PMCET]

[#3435] The chat room will close very shortly.


Customer Service, Bang & Olufsen [1/2/2008 1:55:00 PMCET]

[#3434] Answer to post #3433

Yes, the plug is 2.5 mm jack in EarSet 1


Winston, United Kingdom [1/2/2008 1:53:00 PM CET]

[#3433] one more question re earset 1 mobile - what is the size ofthe plug? is it 2.5mm?


Customer Service, Bang & Olufsen [1/2/2008 1:32:00 PMCET]

[#3432] Answer to post #3431

I am afraid we cannot offer send you an email if the adapter isupdated, as we do not have system for this. There are two part nos. for theadapters for Ericsson phones, part no. 7229003 or 7229012. A Bang & Olufsendealer can inform you which adaptor is for which telephone.


Winston, United Kingdom [1/2/2008 1:30:00 PM CET]

[#3431] Thanks. please ask your colleague to drop me an email ifthere is more clarity on this. Also what is the part number of the adapter forwhich you gave me the answers to?


Customer Service, Bang & Olufsen [1/2/2008 1:28:00 PMCET]

[#3430] Answer to post #3429

Here is a list of the Ericsson phones for which we have anadapter: T20 / T28 / T68(i) / Z300i / J210i / K608i / K600i / J300i / Z800i /K300i / K508i / T290i / P910i / S700i / K500i / K700i / T630 / T230 / Z200 /P900 / T100 / T200 / T300 / T600 / R320 / R310 / R520 / R60 / A2618 / R380 /Z600 / Z1010 / T310 / T610 / P800 W950i / M600i / K610i / K310i / P990i / W300i/ J100i / Z530i / W810i / J220i / 230i / W900i / W550i / Z520i / W800i / K750iI cannot say whether we shall have an adapter for W880i, but I shall pass youwish on to the responsible department.


Winston, United Kingdom [1/2/2008 1:26:00 PM CET]

[#3429] Also, can you let me know if B&O will beupdating/testing the adapters for the w880i?


Winston, United Kingdom [1/2/2008 1:25:00 PM CET]

[#3428] which are the closest model numbers of the adapters to thesony ericcsson w880i?


Customer Service, Bang & Olufsen [1/2/2008 1:23:00 PMCET]

[#3427] Answer to post #3426

We do not have an adaptor for use with EarSet 1 Mobile and SonyEricsson W880i. We have adapters for a number of other Ericsson mobile phones,and maybe one of those can be used. Even if we do not have the requiredadapter, this does not mean it does not exist, so maybe a dealer of mobilephones and accessories can help with an adapter.


Winston, United Kingdom [1/2/2008 1:20:00 PM CET]

[#3426] Hi, I have a earset 1 mobile and am thinking of getting asony ericsson w880i mobile phone. Is there an adapter for connecting the two?


Customer Service, Bang & Olufsen [1/2/2008 1:02:00 PMCET]

[#3425] The chatroom is open. We would like to wish you a happynew year.


Carlo Bianco, Italy [12/19/2007 1:20:00 PM CET]

[#3424] Thanks, I'll check later as my mail server is temporarilydown due to technical problems


Customer Service, Bang & Olufsen [12/19/2007 1:18:00 PMCET]

[#3423] Answer to post #3422

I think my colleague sent you an e-mail today with the answer tothis question. Please see her answer of 11.24 today.


Carlo Bianco, Italy [12/19/2007 1:16:00 PM CET]

[#3422] Hi, I have a Beovision MX 3500 with Beolink 1000. I'm notable to view an external input connected via the SVHS cable, can you pleasehelp me? Thank you


Customer Service, Bang & Olufsen [12/19/2007 1:01:00 PMCET]

[#3421] The chatroom is now open


Kenneth From, Denmark [12/12/2007 1:38:00 PM CET]

[#3420] Okay. thx for the help.. :)


Customer Service, Bang & Olufsen [12/12/2007 1:37:00 PMCET]

[#3419] Answer to post #3418

You need to send us an e-mail, but I am afraid it will not help.Please write to us via our website.


Kenneth From, Denmark [12/12/2007 1:35:00 PM CET]

[#3418] Okay, do you maybe have a email to a danish cantact personi could talk to? see if their are any help to get there? i could only find anemail regarding job aplication...


Customer Service, Bang & Olufsen [12/12/2007 1:33:00 PMCET]

[#3417] Answer to post #3416

I am afraid we do not have the ressources to help you with detailsabout our co-operation with a.o. America. Please see our website for theinformation we can give you. Maybe change your setup of the website to the USversion.


Kenneth From, Denmark [12/12/2007 1:32:00 PM CET]

[#3416] hi! I am a last year student at a business school inDenmark. I have a project obout B&O, there relations a co-operation withAmerica. Is there anyone who have som information or any help at all? It wouldhelp me a great deal. thx.


Customer Service, Bang & Olufsen [12/12/2007 1:14:00 PMCET]

[#3415] I will answer in English, as the chatroom is forinternational use. I have to say that I am unable to say which button you needto control an IHC solution. You need to contact IHC about this.


Mogens Sørensen, Denmark [12/12/2007 1:12:00 PM CET]

[#3414] Er det LIGHT knappen på B&O 4 som skal bruges til atstyre el gardiner over en IHC løsning.


Customer Service, Bang & Olufsen [12/12/2007 1:00:00 PMCET]

[#3413] The chatroom is now open


Customer Service, Bang & Olufsen [12/5/2007 2:01:00 PMCET]

[#3412] The chat room will now close


Coolskin, Netherlands [12/5/2007 2:01:00 PM CET]

[#3411] When I read the BS9000 story I became aware of the time,patience, money and dedication that was necessary to give birth to a new memberof the B&O family. I think the story was ment as a case study. Thank youfor your time. Good luck. And keep up the good work...


Customer Service, Bang & Olufsen [12/5/2007 1:58:00 PMCET]

[#3410] Yes I have your email address.


Coolskin, Netherlands [12/5/2007 1:56:00 PM CET]

[#3409] If I remember correctly the Beosound 9000 also was, duringthe idea fase, ment to maintain 10 CD's. Thank you for your effort. You have myemail address.


Customer Service, Bang & Olufsen [12/5/2007 1:54:00 PMCET]

[#3408] Answer to post #3407

I would have to investigate this and get back to you.


Coolskin, Netherlands [12/5/2007 1:53:00 PM CET]

[#3407] I once found a story on the net about the evolution of theBeosound 9000 from idea to final product. I can't find this story anymore. Doyou have an internet link or place where I can find this story or similar ones?


Customer Service, Bang & Olufsen [12/5/2007 1:50:00 PMCET]

[#3406] Answer to post #3404

The picture tube technology is almost history where asloudspeakers are still the same - more or less :-)


Coolskin, Netherlands [12/5/2007 1:48:00 PM CET]

[#3405] I type too fast... MX4002 should read MX4200


Coolskin, Netherlands [12/5/2007 1:47:00 PM CET]

[#3404] All B&O tube televisions are now history. Even theMX4002, the last one standing is now also not available anymore. But at thespeaker series several speakers are still available, like the Beolab 8000,Beolab 6000, Beolab 4000. How come?


Customer Service, Bang & Olufsen [12/5/2007 1:45:00 PMCET]

[#3403] Answer to post #3401

I do not have information about this, so I do not think you shouldexpect it.


Coolskin, Netherlands [12/5/2007 1:44:00 PM CET]

[#3402] sorry... influence


Coolskin, Netherlands [12/5/2007 1:43:00 PM CET]

[#3401] Do we get to meet in the chatroom managers with highinfuence in the future? Like we did when this chat series started some yearsago.


Customer Service, Bang & Olufsen [12/5/2007 1:41:00 PMCET]

[#3400] Answer to post #3399

Thank you.



Only published comments... Jun 10 2007, 05:01 PM by Coolskin



snooperdad said:

Hi - I am trying to use a universal remote for a home audio system and need th BEOMASTER 5000 ir codes so I can program a remote that is not the master control panel 5000. help please steve

January 1, 2012 11:12 AM