Stefan, you are a GOD! Thank you so so much. I've done it.

is that under mode - settings - maintenance? it still doesn't work. hmmmm, it's frustrating me now. the dealer has said he would come round for 5 weeks now, and he hasn't come yet. if you find out, please let me know, i tried the formula you gave above with the numbers, but that will only access ther service menu on my tv for tv and dvd

Hi is there a way to access the menu from the beosound 5 itself? i sort of remember the technician pressing 'right' 'left' 'right' 'go', but i can't remember the exact way. thank you so much