I have the usual problem with the laser needing replacement. I talked to B&O store in New York and was told they send it to US headquarters for repair but coud not give me an estimate until they opened it up - not even an estimat that ultimately if they needed to replace the laser how much it would be. Emailed with Sound Smith outside New York and same story - not very clear as to what the price would be.

Anyone have any suggestions - first whether B&O really does send it to HQ for repairs and any idea what it would cost; second any feedback on Sound Smith.

 

Thank you in advance

 

Check out Encore Audio & Video design. Owners a good guy that cares about his work. He's been working with B & O for a number of years and will at least point you in the right direction.

And yes repairs are shipped back to B & O America

Bobert

They also have service centers in certain areas as well as a few more options depending on who your dealing with inside the B & O ecosystem.

Try this. I can recommend them for great results and very honest and fair service.

 

http://www.atlantic-systems.com/

Many thanks everyone for the recommendation

No they do not send the product in need of repair to BOA coorporate in Chicago. It will go to the nearest authorized service center in your area. In your case its either Advisory Radio & TV Labs in Sunnyside, or Atlantic Systems in Hanover MA.