Right on Chris - the goodness comes back around.
I have a couple of customers who are collectors, and they prowl the fleamarkets here for B&O stuff.
They call me when they see something interesting to get my opinion if it's worth buying. Sometimes I say yes, and sometimes no.
This past week, one of my good customers picked up a fully-functioning (I state that with reservations) BM2400-2, cosmetically 9.5/10, for about GBP17.
I also win with that, because it's already on my lab shelf waiting for a full restoration.
So the trust that customers have, will always be transformed into future business.
Menahem.
Learn from the mistakes of others - you'll not live long enough to make them all yourself!