I had some new programming done by my dealer who is 5 hours away. Most works fine but I have discovered that some of the channel icons are not set up correctly. There are several channels that all go to channel 1. It was my understanding that the channel number assigned to the icon is a user changeable function, without having the software to actually program the remote. I used the edit button and was able to change the assigned channel for three icons, that have a single digit channel number. My problem is that when I set the channel number for a 2 or 3 digit channel number, the remote seems to only send the first digit, not the second and third. Looking at the stored channel number in the edit menu all digits are present?  Any suggestions?  Thanks!

If your icon are used together with a STB, it may need to have some delay between the digits that are send.

This delay can be set in the Configuration Tool only.

Thanks. Looks like I will have to ship it back to the dealer.