Hello again,

Firstly I have to apologise for not updating the thread with an outcome, as a few of you have mentioned. Although to be fair, there hasn't been a resolution as yet  and the situation hasn't changed but I'll put my hands up and I accept I should have kept the thread posted, so here's an update.

As you will remember I was on my third 9000, with each one following the same pattern of approx 12mths of good use, then it would stop playing cds and go into pause mode, getting progressively worse until unusable. We came to the conclusion that it was due to the software. Because I have an unusually large cd collection of about 3000 discs it appears that after playing a certain number of different cds the machine won't play anymore. Obviously it takes time to reach that number, hence each 9000 going wrong after a year or so.

My faulty 9000 went back to Denmark for testing and I was given a loan machine. They could not replicate the fault in Denmark but we assumed that was because the machine had reset itself during the time it was switched off. They did try loading it with many cds but the problem wasn't reproduced. I never heard back from B&O Denmark after that and that was the last update I had.

In the meantime I continued using the loan machine. Although ok for about 18mths, the loan 9000 has now gone wrong, just as the others did. I think the loan machine took longer to go wrong as I have not been playing so many different cds, hence it took longer to reach the limit.

I am waiting to hear back from B&O again as I find myself right back at square one.

There are several options:

Reset the 9000 to factory settings to see if that cures the problem, if it does I will have to do this periodically (every year or so) so the machine will keep playing. Change to a Beocenter 2 or upgrade to a Beosound 5.

None of the above is satisfactory but unless B&O change the software as previously suggested on this forum to rectify the siftware fault I don't see what else I can do.

I'm waiting to hear back from B&O and will update again when I know more although it does seem, at long, long last that they may have finally accepted that it is indeed a software issue, as stated here some time ago.

Once again, please accept my apologies for not updating. I appreciate that some of you were very interested in this forum but until this week I had nothing further to add as I had not heard back from Denmark in all that time.

Best wishes,

Phil