Hi Dave,
This is good news, nothing like having a great tech locally available.
As for the Vancouver Island techs, you were being most kind. They suck.
Locally it is better in the McIntosh world, but I still had to send my amp and pre-amp back to the factory in New York. Shipping alone one-way was $350!
I purchased a Beomaster 4500 on eBay to serve as a substitute for the McIntosh while it was in for repair…. In part because I am so delighted with my Beomaster 2400. Now with the BeoLink 1000 I may well just keep the 4500 and sell the McIntosh gear. (It has been repaired 6 times in the last year…all unsucessfully.)
Take good care of your techs and they will in turn take good care of YOU!
Jeff