If you search the forums here you will find some complaints about dealers and the service they offer
At the same time you will also find praise for dealers who "go the extra mile"
I would say that a challenge that B&O has is they have a fragmented approach to service
Some servicing is done through their B1 stores ... but not consistently across all countries
Some servicing is (was?) done by B&O service staff ... but has been spun-off/outsourced - which happened here where the local maintenance staff became owners of their own new company
A key factor in the dealer network is I believe the "age" of the store and its staff ... a lot of the stories of praise you will find are for dealers who love B&O as much as we do ... they are in the business for life (and love) and not for making the quick buck
Making a quick buck is an approach which is an anti-service culture
I do not know about other HiFi companies' approach to service other thann I suspect these days a lot of it will be "here, the new gizmo is cheaper to buy than to repair the old one" ... although that cost imbalance is also starting to show up at the low end of the B&O range and may become more prevalent with the move into the new sub-branc
First B&O (1976) was a Beogram 1500 ... latest (2011) change has been to couple the BL11 with the BL6Ks *sounds superb*