No glass on a BM1900 but the impedance thought is not bad.
It can be the volume control system itself that has taken
a too high impedance, maybe a transistor with a thermic problem,
presumably near the input from the touchfield.
Note that there are two different versions of
volume control PCB used in the BM1900/2400 (16 steps and 128 steps).
New version (128 steps) is mounted from serial nos:
BM1900 1826011
BM2400 1828014
Some older units may have been converted but that's rare to see.
Check (or simply replace, they are cheap) transistors TR23/24/25/26
Check that the little bronze forks from the touchfields each
catch their respective PCB pin and doesn't touch anything else.
In the newer versions a current leakage problem has been noted
in production regarding 3IC2/3IC3 but most often this results
in a non-responsive or slow-acting volume control or it will only run either up or down. It's worth checking anyways that resistor 3R62 is 330Kohms, replace if different.
Finally, make sure that the correct type and wattage of panel lamps are used, this is critical !
Martin