I had a customer call saying her BS9000 had stopped responding to all remote funtions,
I asked her to press 'list' then 'standby' incase it was an option setting, she said there is no list button (?)
I then asked if it has the lcd screen at the top to determine which remote she had, she said no it hasnt.
Ok then i said, can you change the batteries while im on the phone, she then said there was no battery compartment.
Later in the conversation she tells me (it was working perfectly when it was in the machine, then when i took it out it stopped working).
The penny dropped, she had the control panel in her hand , nice idea though, shame B&O hadnt thought of it.