If the speakers won't mute either via the remote control,or the mute button on the wall plate,check that the thin yellow wire is connected in the relay box.Check that the cable between the wall plate and relay box is'nt damaged anywhere.
Also,it's common for the soldered connections under the screw connector blocks in the relay box to become open circuit,or for the printed circuit to break if the screws were overtightened.
Regards,
Nick