If the needle is not centred, it is very clearly a suspension failure.
If you did not pay a lot for it, you may not want to return it, but keep it, and send it to Axel in Germany for rebuilding to better than new condition.
In many cases it is the smart thing to do - buy a used cartridge for a little money, and send it for rebuilding.
Menahem
Learn from the mistakes of others - you'll not live long enough to make them all yourself!