I rang B&O in Montpellier and could not get any
reaction out of them. A neighbour who has keys for the house rang
Montpellier gave them his telephone number as I had to go home. Two
weeks later no news the neighbour rings again to be told its your
problem ring your insurance company! I was furious and in Dublin. I rang
head office Denmark, they were good but in the end it took over 3
months for them to get an answer from head office in France. The feed
back was "the speakers had been on the wall for a whole year and if they
had not been fixed properly they would have fallen down soon after they
were fitted" They went on to say that i should have seen them getting
loose.
I am very disappointed with the whole saga, at no point was the wrong
screws for the job addressed. by comparison I use two 20mm x4 to attach
plastic rj11 telephone sockets to wooden skirting. I used two 80mmx 6
to rehang a new set of 4000s .
Bottom line;I will never buy B&O products in France, I will buy
them in Dublin where I have all ways got great service
Hi Valve 1, took the opportunity to paste your second message as a reply to your first as otherwise your posts will drift apart in the forum.
Can't comment on your obviously inadequate fixings and your poor retailer support other than to say that there's an increasing trend for manufacturers not to provide fixings on the basis that they don't know what the wall is like that you will be fixing to. Unfortunately too many manufacturers place top and bottom wall fixings so close together that there is so much pull on the top screw and so much compression around the plaster near the bottom screw that sagging on the wall or complete failure is highly probable.
My own previous experience with B&O wall fixings was the wall bracket for a BC1. In this case the bracket fixing points were adequately spaced vertically, but I seem to recall still having to select my own plugs and bolts (and going for 75mm long M6 coach bolts!)
If you had a contract with the retailer to provide an adequate fixing then I would guess that a simple pull-out test of the same screws and plugs with similar leveraged load would prove that the fixings were not up to the job and would prove his liability. (Your insurer might argue that he can't cover for inadequate installation........ unless adequate fixings were overloaded by accident such as someone falling against the speakers.)
Graham
I used to be indecisive, now I'm not so sure. [W C Fields]