HI GUYS
Disgusting service inSpain
In Feb of this year i ordered from the las palmas dealership a Beovision10 and as i was getting a hd dig box also the bracket for the box from Stb.
The beginning of march they phoned to say bracket not arrived would install tv, when the bracket arrived they would come and install later also programme beo5 and tv and beo4 as now had the hd box.
A week later dealership phoned to say they would be along following thurs or friday as they had another installatin to do, no one turned up, they then phoned to say installation was delayed would be along on the tuesday, no one turned up.
Then made around 15 20 phone calls no answer from dealership "surprise surprise" Then e mailed and telephoned denmark helle pramanic contacted me and someone from spain would contact me no one did, two more mails from helle to Spain and eventually the service manager phoned me and apologise and said the owner of the dealership would personally follow this through week later nothing, contated helle again who contacted madrid phone call from service manager for spain all be solved in two days but had been a problem with the customs documentation two week later nothing.
So yesterday contacted Stb who replied imediatly no orders had been placed by the las palmas dealership since 2009, i ordered my tv Feb 2010
So the dealership in canary isles and bang and olufsen head office in Madrid have been lying to me and despite numerous requests i still have not received my guarantee
Contacted Denmark today see what happens if anything
Malcolm welborn