Is it steely resolve or ignorance? I sincerely do hope that they read these forums - in particular Kalle Hvidt Nielsen. What he'd uncover is that his software development teams need bolstering with both additional headcount and new leadership. In particular, the Software QA team really needs fixing.
Whilst I will be very fair and say that B&O UK have looked after me well on the back of conversations with the brilliant B&O Reading, issues persist even after 25 months of ownership. BeoCare on the other hand were frankly rude and a waste of time.
My TV arrived with software:
3.5 - Bugs that resulted in loss of settings and frequent Sky HD crashes.
4.0 - More bugs and Sky crashes.
4.2 - Somehow they make Sky HD worse and introduce an HDCP issue.
5.03 - Improved with only the occasional Sky lock-up and new feature introduced where Link Screen looses picture occassionally.
7.05 - Picture quality rubbish, Link room TV looses PUC control for SKY HD, Numerous Errors saying god knows what. B&O UK Technical could not help.
Then I downgrade to 6.11
6.11 - Picture quality back to normal. Blu-Ray wont play certain DVDs that worked fine with 7.05. But the TV has otherwise been mostly reliable.
Whilst I would not mind the persistent updates, what I find unacceptable are the new bugs they create with each release. How on earth do they manage that? I'm really looking forward to the explanation about the poor picture quality with 7.05, its frankly a joke that a senior software engineer could possibly release such code when the problem is so obvious.
And lastly, I feel very badly for the dealers who receive no recompense for having to jump in their car with a laptop and to take the 45 minutes with each customer to apply each successive update. If this were any other company they'd receive the internal service labour rate.
Mr. Neilson, I'd need to be convinced long and hard to purchase another 10k Television from B&O.