Well, i can set the record straight in the UK at least..
In the main, dealers are still struggling - and quite a number of dealers are balancing on a knife edge. Bang & Olufsen have been kind (in many cases too kind) when propping up ailing dealers, and i think Lars Flyvholm and his team have needed to toughen up a bit - and done so.
Some have had record months though - and some are reporting not much change in trade at all. These reports are coming from dealers i know and trust - they don't lie to me, and me to them.
The dealers that are struggling are the ones waiting for someone to do something for them.. By this i mean the dealers that feel they are 'victims' of a recession and do nothing but blame external circumstances. These are the ones, unless financially strong, that will fall by the wayside along with the ones that have been giving less than satisfactory service during the good times.
The ones that are doing well are the ones that see hard times as an opportunity - the ones that realise now is the time to 'have a deal' with people and pull out all the stops with regards customer service. These are, without exception, the dealers that will survive (and even prosper) in a recession. There is still a strong demand for premium products, but the price has to be right or the service has to be exceptional - preferably both.
With regards pre-owned, it's steady. I am either level with last years figures or up 5-15% on last years monthly totals. Enquiries are down over the last few weeks, but those who are spending are spending big and having a deal.. back to what i said. My spend on repairing products is up dramatically thanks to the BeoVision 7, and servicing is getting more and more costly as B&O have jacked up the price of spare parts by up to 75% in some cases. Financially, my profits will be down this year - but i'm paying the overheads, making a living, and i still love what i do. I'm happy!
The future of B&O is in their own hands as a company... Personally, i don't see any 'green shoots' and i haven't had any impressed upon me as i keep hearing pretty disappointing stories - but we'll have to wait and see..
If software is going to be their 'new technology platform' they had better stop farming it out to incompetents. I'm saying no more, it may turn into a rant..
Lee
BeoWorld - Everything Bang & Olufsen