Hello!

I bought a BeoSystem 2 on ebay and it doesn't start. :(

I took the unit to the B&O Service and was told that as they don't have a service suitcase available I must pay in advance for the service suitcase (3000 Euro).

After they receive the service suitcase they can diagnose the problem and try to fix the beosystem. Then the dealer returns the service suitcase and after they receive a qoute for the defective parts they refund the difference. Is this normal practice for the B&O Service? 

What options do I have without paying 3000 Euros? I am considering sending the unit to a service centre that has a service suitcase in stock for a quote.

Now for the techinical details:

It looks like the power supply is (almost) dead: according to the service manual I should have 7.5 V, 14 V and 1.35 V on connector P041 on the power supply and I don't. However I have the -11 V signal.

On PCB 06 (Main uP) there are 3 plcc sockets: one for the firmware (6IC3), one for the settings EEPROM (Atmel AT28C64B 6IC6) and an unpopulated plcc socket. Is this normal or am I missing a component from PCB 06?

Any ideas?

Regards,

Andrei

Hello Andrei, was the Beosystem 2 listed as been faulty when you purchased it. If not, I would have a talk with the seller.

Craig

Hello!

It was sold as untested/no warranty/no returns. I knew it was a gamble but I thought "how can a beosystem 2 fail?"...

Regards,
Andrei

return it under distance selling regulations - no returns does not override your legal rights

The seller does not accept returns for the item and this bit got my attention on ebay help:

"The Distance Selling Regulations apply to items purchased via Buy It Now listings and Second Chance Offers on eBay.co.uk. However, they don't apply to auction format listings on eBay.co.uk"

What should I do next?

Regards,

Andrei

Small update: the power supply works!

The CPU sends the on signal to the power supply and two seconds later it puts the unit in standby.

Any dealer willing to accept the unit in service?

Regards,

Andrei