I bought my Beocom 1 in 2004, started acting funny, replaced battery this weekend, still acting funny.

Basically, when I turn it on, it says powering on, then immediately powers off afterwards, without allowing me to control it.

I should mention this was never dropped or anything, so I am unsure what would cause this.

Then within less than a second, it turns off and shows this.

Hi Beosaab, and a warm welcome to Beoworld

Did you remember to 'tell' your handset that it had a new battery, by pressing 9#9#9*655 then OK?

Andy T.

Andy,

Thanks. Good question. I just tried sequence that while the phone was off, because that's the only status effectively that the phone has at this time.

What happened when I did that was that it turned on, then within a nanosecond, went to power off... again..

Hmm. I know the phone is not broken, but it feels like it's in some status of always wanting to turn off like it has a memory of how many times someone hits the center okay button..perhaps someone hit it 1,000 times and it's just remembering it?

So, in order to escape from this sequence, I need to keep doing this 998 times?

Any other ideas?

OK, first we need to know if your charger is charging.
With the handset off, place it in the charger. The LED on the back of the handset should flash two or thee times as the handset swithes on.
Don't forget that your brand new battery may have had no charge at all in it when you got it.

Good call. It's totally turned off now, because it usually just sits for hours in the "powering off." stage indefinately until you hit the okay button once to end all power.

I have now placed it on the charger, it's blinking like it's charging. I'll leave it there all tonight and tomorrow morning and report back to you.

In the meantime, any other ideas? It just doesn't seem broken, it seems like it has "wierd behavior".

Ok , good. The charger is working.
I would suggest that in half an hour, there should be enough charge in it to stay on long enough to do the 9#9#thingy again. Then leave it on charge overnight.
Good luck.

I think you have a faulty front keypad.Its holds down the ok,and thats why it turns on and off quickly.

If that's the case, and that's an if, how does one replace that keypad electronic pad beneath everything?

Surface 1 - plastic individual keys

Surface 2 - Rubber insulator

Surface 3 - Electronic Key pad made of thin plastic (where do I get a replacement?)

It comes as a complete unit.I'm sorry to say you'll have to go to your B&O dealer to get it fixed.

That's if and only if the unit is actually broken.

Are you sure that you have purchased the correct battery ?

The battery should say on it SANYO Ni-MH model 3HR-AAAU 3.6v

There are similar batteries which are 3.6 volts but have a different charge/discharge rating.

Keith,

I bought it at a Bang & Olufsen store, so I am unsure it would be the wrong one, all connected and worked fine.

.

blacktony:

I think you have a faulty front keypad.Its holds down the ok,and thats why it turns on and off quickly.

Actually the OK button is the only key which is not part of the front so there is no need of buying a new front. It is a small button placed directly on the PCB and I agree with you that the OK key is the problem. But I don't think it is the button itself that is broken.. I think it is the PCB itself that has a bad connection causing this problem - I have experienced that before.

Br,
Burnix

Your correct Burnix,But i've had this problem with other beocom's its normally the keypad but it could be the pcb.Don't think its the battery.

Tony

So I want this pcb and/or the actual keypad replaced on the phone, how does one do that and where do you send it to, etc?

Do I sent everything? Contact, addresses for Bang & Olufsen in the United States?

I'm tired of this phone just sitting here..

Based on this thread the phone clearly has a fault which is most likely to be the front panel, but could also be the module which the front panel is connect too.

The Beocom 1 is a North American product and so you should take it to a US B&O store, if there is one near you or post it if not after contacting the nearest dealer/service centre.

If you are a semi-technical person who is willing to get a new front panel and fit it yourself, then that is a good option. A replacement front panel will be around $30

As you appear to be in the US I suggest you contact B&O's national office at

Bang & Olufsen America, Inc.
780 West Dundee Road
60004 Illinois
Phone +1 847 590 4900

And ask them for details of your nearest service centre or dealer.

Thanks for your response.

I think it's the electronics though, don't you think? Why don't I just send the entire handset to them and have them replace that?

Of course, I have to send them the other 2 components of the phone so that they can "marry" the new headset with the base, etc.  though.

R

Given that B&O stopped manufacturing Beocom 1's at the end of 2003, so there is no warranty involved, you should call them for a price to fix it as they will not replace it unless you pay for a new one.

You will not need to send the base, it can be repaired and tested without your base.

However, if the electronics is at faulty, B&O no longer have spares for these and it would have to be upgraded to the current version.

I bought my B&O Beocom 1 phone in 2004, I am surely hoping they can fix this unit at this time, I paid $600 USD for the whole thing and it has not been functioning for 6-months now.

I hope they don't charge much here...

For the record folks, there are plenty of spare parts for the BeoCom1 I just spoke with a rep in the North East of the United States and will only pay about $90 for everything replaced for the handset, just mailed it today to them!

There are plenty of parts available, so I'm not sure where you are hearing about that.

Keith, the Beocom 1 is still being sold in the US (since 2003) as a replacement of the old BC6000 US which was produced until 2003. I believe you have mixed up the two products.

Best,
Burnix