Hi,

My problem is a little strange. My computer has no problem seeing Beo5 on USB. There is no problem on Device Manager etc but the problem is when I start the configuration tool there is a big red X on the left lower side of the window and I cannot do anything with the program.

When I click "About" there are two lines "Beo5ConfigTool Version" and "Serializer Version" and nothing else. No Version numbers etc.

I tried with 5 different computers. Compaq, Vaio, OEM and also with Vista and XP all the same..

What is my problem? This is a kind of emergency :) 

Which version do you have? The latest is 1.30 and you need this to work with the latest firmware in the Beo5, which is 1.34a.

I have the latest  software 1.30 but I don't know which firmware I have... Maybe that might be the problem but how should I update the firmware without being able to connect it to the configuration tool or there is another way to update the firmware?

To see what firmware you have, press the red dot and central button together, and then go down to info. The top line is software version - which should read 1.34a.

it's 1.0a... I think I have to use the previous configuration tool and then upgrade the firmware and then use 1.30. Is that right? or is there another way to upgrade the firmware?

Well that is the problem. Unfortunately fixing it is not quite so simple. The firmware needs to be dowmloaded from the dealer network and is not a simple transferable file. Your dealer needs to do this for you. Once done, you can use your software when not connected to the dealer site.

Do You know what the problem is? We're the local dealer :) And we cannot use the configuration tool... And we're stuck with that problem.. B&O Denmark cannot help us too..

I've installed the older version of Beo5CT too but it didn't help either...

You need to update the software in the Beo5 by downloading the firmware. You need to be on line connected to the B&O server at the time you do this. When you then download the configuration to the Beo5, it should work. You will probably lose the present configuration.

I figured out the problem... The problem is with the language and regional settings of the Windows. My windows XP is english but keyboard and regional settings are set to Turkish. With these settings Beo5CT does not start normally. I changed them to english and US then everything is OK. Now I have the username password window (it was not available before) and I can update the firmware and the configuration...

 So the FAQ on the site can be updated: The regional and keyboard settings should be english or at least not Turkish :)

Thanks for your help :))

Well done!