I need to buy an upgrade chip for a STB-C fitted to an Avant 32 VCR so that it can control Sky+, the dealers I've spoke to say that they can only order it if an engineer fits it - as I've fitted chips before and am confident/proficient in this area I want to fit it myself as it'll be cheaper - any ideas where I can order from and also if I need to change any other software. The STB-C installation guide says that the software in the TV should be fine.

 

I can't see why either! Did they give a reason why?

You may need to upgrade the software but since you already have STB-C its not necessary as far as I'm aware. If it were me I would just get B&O to take responsiblity of it, that way if there are any issues it would be up to them to sort it out, not to mention it would save you the hassle! I can't see them charging more than an hours labour to install it anyway since its not a big job.

 

Actually that's a good point and if it is only an hour then I may as well.

Thanks

Andrew

One reason why they won't supply you with spares is that if you fry yourself in the process then your significant other or your insurer would take action in the court.

Absolutely spot on Graham.

I still don't know why my dealer wouldn't supply me with replacement speaker drivers though, he quoted the same reasons which sort of made me wonder exactly how dangerous the insides of a pair of CX's could possibly be 

Chris.

Medogsfat:

Absolutely spot on Graham.

I still don't know why my dealer wouldn't supply me with replacement speaker drivers though, he quoted the same reasons which sort of made me wonder exactly how dangerous the insides of a pair of CX's could possibly be 

Chris.

Maybe its the risk of using a Soldering Iron Chris.

 

Craig

On the subject of CX drivers, I have been informed that B&O have made them obsolete now so if you need any get in there while stocks last! :-)

Is this a general policy on behalf of B&O, that they won't sell us internal parts? If so, I may develop a sudden loss of interest in B&O equipment. For those of us who are probably more highly qualified to handle electronics than your average technician, this would also be an insulting restriction. Mark

You have to be certified by Bang & Olufsen to order and install spare parts. It has been this way for years.

If Bang & Olufsen finds out that an authorized dealer delivers original spareparts to an unauthorized service center/person they will certainly sanction the shop.

Does that not render certain items useless and beyond repair then? My beo4 needs a screw!

Similarly, I need a rubber pad for a BeoLink 1000, and may shortly need a range of items, from the switch array for a Beo4 (the bubble plastic bit) through an STB-C PROM to a Line Output Transformer (LOPT). I certainly would not want to pay a certified technician to do the job of fitting these items, when I can do them myself. In the case of a LOPT, if B&O won't supply it, then I'll have to use a 3rd party product, which may therefore reduce the overall "safety" of the TV.

The logical next question, then, is how does one become certified by B&O as a suitable person? Would being a qualified as an electronic engineer since 1986 and working in electronic repair since 1980 be sufficient?

Mark 

he he. I guess you will have to throw it out then... "Joke".  I think the main concern is spare parts where you have to be ESD secured to change them. Like an STB chip in an Avant.

 

 

 

The first thing you have to have is an ESD secured workplace...

In my world you are more than qualified but i guess you will have to talk to head of service in struer.

Good idea. I wonder what kind of response I'll get - I guess it depends on whether the idea is to create a closed shop, or to prevent people doing themselves harm. I recently found that some parts suppliers now insist that you are a member of a trade body, presumably for similar reasons. Mark