After getting great help from the members here, I joined Beoworld as a gold member on the 6th of April 2008 and paid for a year. Two weeks ago I got an e-mail that my membership expires in August, after only 4 months membership. Now i'm confused. Do you get membership for a full 12 month period when you pay for gold membership, or is membership renewed on a fixed date in August for all members and do you have to pay again in for a new year. I've send an email about two weeks ago to the ''enquire'' e-mail adress, but no reply so far. Anybody had the same problem?

It was a glitch in the system - but i am assured it's fixed now. You do have a full 12 months membership from the date you paid - that's a definite.  I did actually reply to your email but it looks like its lost in cyberspace!

I also reported it to our web people, who i assume are looking into it for you. As soon as i hear anything i will post on this thread in case anyone else has had the same issue..

Lee

 

Thanks a lot from a happy Beoworld member!!!

The problem has gone worse. I am now kicked back to bronze membership. What happened here?

Although the three stars next to my postings indicate gold membership, my personal profile states bronze and I can't acces any manuals or other silver & gold member areas.

Strange isn't the word! - we are looking into it, please don't worry. I will be in touch.

Lee

 

Hi Lee,

Will I still be included in the prize draw?

Hi Beolab1

Just to let you know the problem has been fixed and your account has been corrected. There was a small error occurring which thought your original joining date as a bronze member was your reminder as a gold member. This has been rectified and your status will return to gold. Could you kindly log out and then back in again for this to take affect.

Apologies for the inconvenience

Van