It was a glitch in the system - but i am assured it's fixed now. You do have a full 12 months membership from the date you paid - that's a definite. I did actually reply to your email but it looks like its lost in cyberspace!
I also reported it to our web people, who i assume are looking into it for you. As soon as i hear anything i will post on this thread in case anyone else has had the same issue..
Lee
BeoWorld - Everything Bang & Olufsen