I have deleted the response from member iphone as it wasn't very helpful and not in keeping with how Beoworld wants to treat members - whether they are paid up Gold/Silver members or not. I'm not sure if the comment was meant in jest or not but it obviously caused some adverse feelings which leads me to believe my decision was correct and justified.
As stated before, and probably will be again, everyone is welcome on Beoworld and gets equal treatment. Whether they feel the level of service received warrants signing up to higher membership is entirely up to the individual and we won't allow anyone to be pressganged into this.
Chris,
The use of metaphors should be avoided like the plague. They're like a red rag to a bull to me.