Thanks, Marc. Good to know you're there and willing to look at it. We're going to take the unit back to L&M Electronics one more time and tell them what we've heard from Menahem, Derek, and you. If they still can't come through for us, we'll contact you. Figuring out how to ship the unit to LA will be a challenge.

Menahem, I appreciate the information you provided and the reassurance about a laser's useful lifetime. It lifted my spirits. While L&M Electronics provided only a temporary solution to the problem in the first and the second repairs (and the third repair may prove to be temporary too), I'll say in their defense that they charged us only

Thanks, Menachem. Since I asked my initial question, my CD5500 has been to the only factory-authorized repair shop in the Bay Area three times, and various elements were replaced or repaired. After the first two repairs, new failures occurred. At the moment it plays, although it has trouble with some CDs. At the shop we were told that a laser's

Thank you, Martin, for giving me hope. I need to clarify that I spoke to only one repair shop. The first number I called was B&O's Customer Service national tech support line, where I was given the name of L&M Electronics, the only authorized repair shop for B&O in the San Francisco Bay Area. This brings me to the next question. Should

I've been the happy owner of a Beosystem 5500 since 1988. The system has worked like a champ over these 21+ years and, on the whole, has been remarkably trouble-free. The CD player, which has received constant use, required service twice: a CMM adjustment in 1994 and a laser-head replacement in 1999. During the past year, we've been hearing