Hello Andy I guess I was thinking that something could be done directly on the appliance in order to resolve this but in this case I,ll have to resort to dealing with my reseller. Thank you Cheers !! Robert

Hello all We have purchased a Beo Sound 9000 a while back and we do not have the bill with the passcode information. We tried a few different combinations but nothing works. Would someone be able to help me by either guiding me thru the steps or by sending me a link that we could use to solve this problem thank you in advance robert