So, it seems like giving B&O a call is effective

I got a call from the shop manager in the early afternoon. He asked me to excuse him, and he told me that such problems will never happen again, and that he will also talk to his staff about this. And he told me that my BS4 is now in repair and will be priority.

So then, some 3 hours later i got a call from a technician telling me that the BS4 is repaired and ready now. It was a cable they forgot to connect when they but the BS4 together last time. They will deliver my BS4 tomorrow.

I now hope that my BS4 is really okay, an then the case is closed for me so far.

Well done, and very well done B&O of Switzerland. I imagine that some junior members of the team were reminded that customer service makes or breaks a relationship and first impressions can be hard to change. I am very pleased for you!

Peter:

I am very pleased for you!

 Thanks for the support of you all! I am now very positive that this issue is solved by tomorrow. 

Peter:

Well done, and very well done B&O of Switzerland. I imagine that some junior members of the team were reminded that customer service makes or breaks a relationship and first impressions can be hard to change. I am very pleased for you!

And maybe they've been reading this thread!
Glad it looks like it's going to be sorted to your satisfaction. Perhaps they could throw in a couple of freebies for your trouble.(Beo5 and Beosound 6 sounds ok)

Andy T.

jandyt:

. Perhaps they could throw in a couple of freebies for your trouble.(Beo5 and Beosound 6 sounds ok)

 

Yeah, i would definitely not say "No" to this  

Dany, I am glad that your call to B&O has worked as expected. Maybe you won't need to change the dealer after that.

Yes, we will see. At least i hope so.

So, my last update so far:

I just got my BS4 delivered. It works fine, CD makes no noise, Radio ok, and A.Mem finally works again. So the technician guy asked again to excuse him.

So far this issue is solved, and my BS4 works fine. I hope now i won't have any problems with my unit in the next few years. 

Next few years? I wouldn't expect to have any issues for the next 20 years!

Would be great if it lasts for 20 years! We will see 

Alex:

Next few years? I wouldn't expect to have any issues for the next 20 years!

Here here 

Last update: 

Because of what happened again with my dealer (see here: http://forum.beoworld.org/forums/permalink/38106/38864/ShowThread.aspx#38864 ), i switched my dealer now. and it seems like i were lucky this time. 

I'm really happy for you Daniel
I think you have had the patience of Job in this affair.

The problem with getting a faulty peice of equipment is that the whole experience of having something brand new and wonderful is tarnished...and then if it is repaired you tend to examine it far closer and may find other faults that you would normally not notice.

I would always demand a new replacement...the only problem being tha wait for a new unit...i had to wait a couple of months for my replacement Lab 2...but they did let me continue using the faulty one in the meantime. 

 

 

Very pleased you got it sorted Daniel - i've been following this thread with interest!  Enjoy your BS4 now.

Yes i am really happy tha have a good dealer now! I will visit him tomorrow again, to have a "Hear in sesion" with different speakers. Then, when i have found out 2-3 models, he will take them home to me to try them in "reality". Really cool, and a service that i did not know till now. 

 Here you can see my dealer: http://www.ediblatter.ch/de/about.htm

So for all those living in or around Basel, Switzerland, go to this dealer  

Ooer i like that!! Very trendy. I'm sure you'll let us know your thoughts after you do an A,B,C,D test between speakers, that should be a fun time for you.

It will be great fun, i am sure!

When i was there yesterday, we did also spend some 20 minutes to just watch and listen to BV9 and BL9 + BL2. Great effects man!