These motors are quite sensitve, so you should get something with a couple of volts, but the motor should also be quite strong at the stated 6v from the manual. I think when you use the direct entry it may be 12v but I can not remember. Best not to push the motor especially if it is jammed as it could cause irriversable damage! Limit the current or at the very least keep an eye as you raise the voltage!
Oh and remove the belt so you don't have to worry about the dial hitting extremities!
just re-read your post and realised you have probably already determined that the motor is ok, just by the fact you are measuring no voltage across the terminals! So, check each terminal in relation to main system ground in turn hitting both up and down, this might give you an idea if both terminals or just one is involved. Then go back to the board and move backwards to the driver IC.
I assume you have checked all plugs and sockets..? and also drys on the boards?