I'd like you to ask him why B&O think it's acceptable to sell a £10K TV (BV7-40 MKIV) that could be argued is not 'fit for purpose' under UK law, which crashes watching Sky HD in a multi-room environment. Sky HD is embedded in millions of homes through the UK, so it's hardly uncommon.

B&O have had issues with the BV7-40 (III now IV) and Sky HD ever since I bought the MKIII in November 2007. We've had countless issues which seem to take 6 months to resolve. The latest issue has taken over 6 months with no sign of a sw fix in the near future.

How do B&O think this is acceptable? Why do B&O not offer an alternative TV as compensation - even temporarily - whilst they fix their own issues.

I'm close to considering legal action against B&O UK simply as they can't resolve their own issues. A crashing TV should be top priority. According to the B&O people I've talked to, it's not been taken seriously.

When can we hope for the interview to be published? I think there is a lot going on right now at B&O and there was a lot of good questions, so I look forward to the interview and the answers.

I had a great interview with Lars, and i've condensed and edited a one hour chat into 9 pages of A4 !!

We will be launching the thread early/mid next week

Lee

Glad to read you had a great interview and I can't wait to read it

Thanks in advance, Lee 

moxxey:

I'd like you to ask him why B&O think it's acceptable to sell a £10K TV (BV7-40 MKIV) that could be argued is not 'fit for purpose' under UK law, which crashes watching Sky HD in a multi-room environment. Sky HD is embedded in millions of homes through the UK, so it's hardly uncommon.

B&O have had issues with the BV7-40 (III now IV) and Sky HD ever since I bought the MKIII in November 2007. We've had countless issues which seem to take 6 months to resolve. The latest issue has taken over 6 months with no sign of a sw fix in the near future.

How do B&O think this is acceptable? Why do B&O not offer an alternative TV as compensation - even temporarily - whilst they fix their own issues.

I'm close to considering legal action against B&O UK simply as they can't resolve their own issues. A crashing TV should be top priority. According to the B&O people I've talked to, it's not been taken seriously.

Moxxey - I completely agree with you on the BS3 system software. I was just going to say that B&O Reading looked after me extremely well providing a BV7 replacement whilst mine has been away. And their engineer Richard Watson is extremely good. They also rallied on my part to B&O UK which did achieve some results.

My dealer has gone out of their way at their own expense as B&O do not recompense them for time/travel to apply software updates which is frankly appauling and something that they should be taking up with B&O, especially while they continue to be unable to code or QA reliable software.

Out of interest, I've gone back to 6.11 now and I have to say the picture quality is way better in HD and SD than in the newer 7.05. How can that happen???? I also found that remote control of SKY on a linked TV stopped working when the master TV was in standby. They fix a bunch of bugs and then create new ones...Ggggesssh.

mawheele:

Out of interest, I've gone back to 6.11 now and I have to say the picture quality is way better in HD and SD than in the newer 7.05. How can that happen????

Oh no :( I noticed this too. I thought it was me seeing things - there's a definite deterioration in picture quality since the upgrade to 7.05. I've fiddled with the sharpness settings and it's made no difference. In fact, at one stage I thought I was watching HD via Scart! I double-checked the HDMI connection.

It's that bad. It really does look like HD via Scart.

How on earth do B&O get this so wrong? I've had so many BV7-40 sw issues it's incredible.

Honestly, I would love if they could make product manager / technical people available for questions. The business side / strategy is interesting too but if we could grill a product person with our complaints and improvement ideas - that would be something.

JK