BeoSound 5 Forum

Re: Beosound 5/Beomaster 5 dead!?

beojeff — Wed, 09 Jun 2010 11:49:51 GMT

I, too, have been getting the blue screen since my BS5 software update. It returns to normal if I unplug the BM5, wait 15 seconds, and plug it back into the power. However, when I return home in the afternoon after work, it agains has the blue screen. I'm backing-up the music files to be prepared.

Re: Beosound 5/Beomaster 5 dead!?

GRebitzer — Wed, 09 Jun 2010 01:21:24 GMT

Hello Stephen,

my new one does not have HDMI, but maybe it will come?

Gerald

Re: Beosound 5/Beomaster 5 dead!?

sjmcguckin — Tue, 08 Jun 2010 11:40:16 GMT

Hi Gerald,

My Beomaster 5 has suffered the same fate and gone for a new motherboard. When they replaced your motherboard did it still have the DVI-I socket or was this upgraded to HDMI? I don't know why this product doesn't have an HDMI socket. It would certainly reduce the cabling to the BV7

Regards

Stephen

Re: Beosound 5/Beomaster 5 dead!?

cabj — Sun, 30 May 2010 16:49:44 GMT

Thanks for your reply. you are probably right, HD failure, anyway I'll see the dealer, pretty irritating though thinking of all the money you paid.

Kind regards,

Carsten

Re: Beosound 5/Beomaster 5 dead!?

cabj — Sun, 30 May 2010 16:41:40 GMT

Hello Gerald,

Thanks a lot for your reply, I'm glad that we have narrowed down the problem, I will point out to the dealer the issue with the moherboard, so that I will hopefully get my system back quickly It seems that there is nothing you can do on your own. In the meantime I will have to do with my Apple Tv which is not connected to my Beolab - only to my TV

Kind regards,

Carsten

Re: Beosound 5/Beomaster 5 dead!?

GRebitzer — Sun, 30 May 2010 13:51:19 GMT

Hello Carsten,

I had the exact same issue you describe last year. It took a while for the dealer to find out what the problem was, but in the end it was a failure of the motherboard. Apparently the initial motherboard had these problems and was replaced by a new design just before the XMas production in 2009. You might still have the old motherboard. I recommend to point your dealer to this and hope that this will then sorted out.

Best,

Gerald

Re: Beosound 5/Beomaster 5 dead!?

jk1002 — Sun, 30 May 2010 12:37:08 GMT

You can use the BM5 standalone. Is probably a disk failure I would think. I would see a dealer regardless.

Re: Beosound 5/Beomaster 5 dead!?

cabj — Sun, 30 May 2010 05:18:16 GMT

ok, I'll try that if I can find an old usb keyboard stuck away somewhere. But if I connect a keyboard then the BM5 is not connected to the BS5, is that not a problem?

Kind regards

Carsten

Re: Beosound 5/Beomaster 5 dead!?

csmager — Sun, 30 May 2010 04:27:28 GMT

If you've got a USB keyboard, you could try rebooting with that attached.

Though if you manage to get it to boot and it bluescreens again, then it's dealer time.

Re: Beosound 5/Beomaster 5 dead!?

cabj — Sun, 30 May 2010 04:14:10 GMT

Thanks for the speedy reply. Of course you are right about WIndows and F8, I remember now from my Windows days. So off it goes to the dealer. I had hoped that you could reboot the system by pressing go in any combination with the > or > key, or holding down the on/off button. But just blinks, and finally the light is out.

Kind regards,

Carsten

Re: Beosound 5/Beomaster 5 dead!?

Keith Saunders — Sun, 30 May 2010 03:34:37 GMT

Carsten,

Very sorry to hear that your BeoMaster/Beosound 5 has failed.

The Windows "Blue Screen" is generally quite a fatal error and can be caused by a very large number of different failures particularly disk and memory related.

The Beomaster 5 is just a Embeded Windows system with the Beosound 5 communicating as if it were a monitor, keyboard and mouse, it asks you to press F8 it knows nothing about the fact it is a Beosound 5, it thinks you have a standard keyboard.

As it is under warranty you should get it fixed by your dealer under warranty.

Beosound 5/Beomaster 5 dead!?

cabj — Sat, 29 May 2010 15:19:27 GMT

Today my beosound 5/beomaster 5 died it seems - anyway the dreaded Windows blue screen appeared on the display. Ok - it started when I was playing a song, then all of sudden it sounded like an old record playng the same track all over again. I unplugged my devices, and I had to choose between starting up as usual or make a reset, by pressing F8, but how do I do that? I don't own a windows computer, but a a Mac. so nothing could be done. So I unplugged my devices again, and now the screen said similar to this: in order not to damage your pc we shut down. So.. anybody out there, who might help, or do I have to get my system to service (6 months old, still 18 months warranty). Thanx for any help whatsoever.

greetings Carsten