The Beo5 & Beo6 Remote Forum

Re: Can't update Beo5 firmware - "Incorrect hardware version"

Santiago — Mon, 05 Nov 2007 11:44:09 GMT

Thank you Keith but I've already tried all the procedure exactly has you described with no success at all.

Powering off, full charge, and display on, doesn't change anything.
The serial number is automatically detected without problem every time I mount the beo5 in the base.
But if I try to update the firmware I always get the 4 screen shots I've post you before.

But in fact all this is not very important for me... because the downloading config file procedure works fine and I can re-configure my beo5 without problems at all.

However I met another beo5 little bug that I've explained here, and I would want to know if this issue happens to your beo5 too, thanks.

Re: Can't update Beo5 firmware - "Incorrect hardware version"

Keith Saunders — Mon, 05 Nov 2007 11:26:10 GMT

OK Santiago,

You may have already tried what I am going to suggest, but perhaps we can go through the procedure anyway to try and resolve your problem.

With the Beo5 NOT on the base, switch it off by holding the GO centre button for 5 seconds.
Then switch it on again by pressing the GO button again for a long period
Now, with the Beo5 configuration software up and running, mount the Beo5 on the base and it should detect it by serial number.
Now try another download where it will again ask about the firmware update making sure the Beo5 is full charged and the display is on at the start of the download.

Then, lets see the outcome and go from there..

Re: Can't update Beo5 firmware - "Incorrect hardware version"

PhilLondon — Mon, 05 Nov 2007 11:18:13 GMT

The reasons I am asking are...

if when I finally get my Beo5... and if my PC does not allow me to transfer the file correctly I will always be able to send it to the Mac and transfer it to the Beo5 from there.

Also I am a Mac developer and I'd like to create a mac version of the Config software.

Re: Can't update Beo5 firmware - "Incorrect hardware version"

Peter — Mon, 05 Nov 2007 11:12:44 GMT

Don't know! I'll try tonight!

Re: Can't update Beo5 firmware - "Incorrect hardware version"

PhilLondon — Mon, 05 Nov 2007 11:03:34 GMT

I have asked this question a few time but had no answer yet,

I'd like to know if the Beo5 mounts as a drive when you connect it to a Mac...

Re: Can't update Beo5 firmware - "Incorrect hardware version"

Santiago — Mon, 05 Nov 2007 10:56:41 GMT

Peter:
My computer merely says the USB device connected has malfunctioned and cannot be recognised.

However I've never met this kind of USB problem with my computers.

Re: Can't update Beo5 firmware - "Incorrect hardware version"

Peter — Mon, 05 Nov 2007 10:53:20 GMT

My computer merely says the USB device connected has malfunctioned and cannot be recognised. No problem on my work one!

Re: Can't update Beo5 firmware - "Incorrect hardware version"

Santiago — Mon, 05 Nov 2007 10:45:48 GMT

Yes, I can confirm you Keith, just right now in the beo5 "Product information" screen still appears:

Software Version: 1.12a

And yes, only the firmware update fails, and all the rest of the configuration file downloading procedure happens 100% correctly every time,

In fact inside "counters" section I found: Config. Download (times): 110

Re: Can't update Beo5 firmware - "Incorrect hardware version"

Keith Saunders — Mon, 05 Nov 2007 10:42:01 GMT

Santiago,

Subsequent to it saying that it did not download the new firmware, did you actually check to see if it still did the download because I noted you find it downloads anyway. Go into SETUP on the Beo5 then INFO to check

Re: Can't update Beo5 firmware - "Incorrect hardware version"

Santiago — Mon, 05 Nov 2007 10:32:09 GMT

Keith Saunders:
the Beo5's has been shipping with firmware version 1.12a and as soon as your dealer goes to download a configuration it will also update the firmware to 1.20a.

That's right in theory, but in my case it doesn't work either at my dealer shop the day I picked up my beo5... and their new desktop computer is also a good and powerful one

Re: Can't update Beo5 firmware - "Incorrect hardware version"

Keith Saunders — Mon, 05 Nov 2007 10:16:36 GMT

The details related to the firmware update are not known, however the Beo5's has been shipping with firmware version 1.12a and as soon as your dealer goes to download a configuration it will also update the firmware to 1.20a.

So, the dealer has to use the configuration software to update the firmware for customers, however this can be done by them either off or on-line.

Re: Can't update Beo5 firmware - "Incorrect hardware version"

Santiago — Mon, 05 Nov 2007 10:14:11 GMT

In my case it doesn't work with and without the dealer login.

Thanks Ralf, but no luck for me (win XP) it doesn't work with the beo5 full turn on either.

Here I show you a full sequence of 4 different screen shots during a failed update try.

But it never crashed my win xp !! not "blue window" fatal error or something similar, simply those config tool pop windows.

Re: Can't update Beo5 firmware - "Incorrect hardware version"

PhilLondon — Mon, 05 Nov 2007 10:00:04 GMT

Do we know what the new firmware is fixing?

Is the firmware available without a dealer login?

Re: Can't update Beo5 firmware - "Incorrect hardware version"

ralfja — Mon, 05 Nov 2007 09:43:04 GMT

I also found out that if the firmware update fails it helps to have the Beo5 turned on when connected. Even the screen has to be on (touch it when it starts dimming!). After that the firmware update worked at last (using Windows Vista by the way).

Ralf

Re: Can't update Beo5 firmware - "Incorrect hardware version"

Keith Saunders — Mon, 05 Nov 2007 09:14:37 GMT

Apparently, if you have Windows XP with Service Pack 2 installed (which means most XP users) and USB Controller type SIS 7001 which is widely used then you will have a problem. I suggest you use a PCI USB card which does NOT use the SIS chipset. Be aware that a lot of vendors use SIS USB chipsets.

The problems you get can be varied, but one problem symptom which seems to show itself more often than most is when you download your configuration to the Beo5, it crashes Windows XP most often with a "Blue Screen" error message which is about as fatal an error as you can get under Windows. The system will then reboot itself..