The Beo5 & Beo6 Remote Forum

Re: USB driver installation is not working in Windows 7

Pezz — Sun, 16 Jan 2011 13:09:34 GMT

Hello,

i have teh same problem with my new Beo 6 and teh Beo 5.

With 3.87 it worked fine to load the configuration on the Beo5

My computer run on XP

Now after the update to 4.11 there is always the message : new hardware found, Install driver.

Driver couldn´t be insalt.

I want to update the Driver like you said.

The usb device Beo 5 had a yellow flag. update manuall. yellow flag gone. Try to store configuration.

The same as before. new hardware found and so on.

the device manger now says Beo 5 with a red cross.

Any ideas?

Pezz

Re: USB driver installation is not working in Windows 7

Niederrheiner — Sat, 08 Jan 2011 08:44:51 GMT

Hi,

the Beo5 Config tool and the USB Driver is only supported by 32 bit OS. So

it will work under Win7-32 all releases but not under Win7-64. The new Version 4.11

starts under 64-bit and you can work on it, but the USB-Driver is not working....

With Win7 a Software called Virtual WIN-XP can be installed. It´s a kind of VM which

can installed on Win7-64bit and simulate an XP32 on Win7 in a window. The USB Driver

and the V3.87 and 4.11 works fine ;-)

Regards,

Niederrheiner

Re: USB driver installation is not working in Windows 7

tomap — Sat, 20 Nov 2010 04:05:21 GMT

Hi,

I experienced exactly the same with 64 bit Win7, but had no problem with the 32 bit version. I have tied to run in different capability modes, but nothing helps. So if someone are able to find a solution please give a hint.

Regards

Tom

Re: USB driver installation is not working in Windows 7

Piet van der Zalm — Tue, 09 Nov 2010 02:00:20 GMT

No experience with Windows 7 64 bit.

My installation was on Windows 7 32 bits version.

Re: USB driver installation is not working in Windows 7

Hangglider — Mon, 08 Nov 2010 08:11:55 GMT

Hi,

I`um using config version 3.87 for a while on two different PC`s with Windows XP. I did not have any problems up till now.

Yesterday, It tried to install the same version on a PC with Windows 7-64. The installation was not a problem but when I start the software, I have following problem:
The Login window appears and I try to start in Offline mode. After that the Window `Loading...` appears, but it never disappears. I have to kill the application in the task manager.

I removed the complete software and installed it again but with the same result.

Did everyone else have this situation?

Thanks in advance,

Hangglider

Re: USB driver installation is not working in Windows 7

Keith Saunders — Fri, 05 Nov 2010 12:03:05 GMT

Piet,

I am pleased that it is all working now..

Re: USB driver installation is not working in Windows 7

Piet van der Zalm — Fri, 05 Nov 2010 11:02:41 GMT

Well it's working at last

The story:

Opening the device manager didn't show a yellow ! sign, with the BEO5 connected. Disconnection and connecting again....no result.

There wasn't any "unknown device", strange....

Then I tried a different USB port (one that wasn't used for the BEO5). And there it was in the device manager, the yellow sign. Now I could install the driver.

So in order: Open the device manager, connect the BEO5 to an USB port (one that hasn't been used for the BEO5) and install the driver for the "device with the yellow ! sign".

Thanks keith for the help. Opening the device manager was the solution.

Re: USB driver installation is not working in Windows 7

Keith Saunders — Fri, 05 Nov 2010 09:24:20 GMT

Piet,

You can manually install the driver via DEVICE MANAGER

Go to "Control Panel" then click on "System" then on Windows 7 I think if my memory serves me correctly it is "Hardware" tab then "Device Manager".

It is likely that you will see a USB device which says "Unknown Device" with a yellow ! next to it.

If, so then right click on it and left click on "Update Driver"

Browse for the driver at:-

C:\Bang & Olufsen\Beo5 Configuration Tool\Beo5Driver\Beo5Usb.inf

USB driver installation is not working in Windows 7

Piet van der Zalm — Fri, 05 Nov 2010 08:11:31 GMT

Today I have upgrade my OS from XP to Windows 7. On this PC with XP the BEO5 tool worked fine so far.

After the upgrade I installed the BEO5 software again (version 3.59).

The USB driver is not installed. I found an item on this forum about the problem. However I can't fix the problem. There is no way to install the driver manually.

Does someone know what to do?

Piet