https://archivedforum.beoworld.org:443/forums/30.aspxA Forum for Technical Help and Support on Bang & Olufsen products over 25 years old.enCommunityServer 2008 SP2 (Build: 31104.93)https://archivedforum.beoworld.org:443/forums/thread/10765.aspxMon, 07 May 2007 12:35:40 GMT41a2a90c-3a1e-4bd3-b144-3883695a7f38:10765Izzie0https://archivedforum.beoworld.org:443/forums/thread/10765.aspxhttps://archivedforum.beoworld.org:443/forums/commentrss.aspx?SectionID=30&PostID=10765<p>If all else fails and&nbsp;you are&nbsp;based in the UK, B&amp;O still offer an excellent repair centre for old kit based in Gloucester. I have had my BE0MASTER 5500 repaired a couple of times for various ailments and they do a good job!</p><p>Kind regards,</p><p>Izzie.</p><div style="clear:both;"></div>https://archivedforum.beoworld.org:443/forums/thread/10282.aspxSun, 06 May 2007 10:56:22 GMT41a2a90c-3a1e-4bd3-b144-3883695a7f38:10282Peter0https://archivedforum.beoworld.org:443/forums/thread/10282.aspxhttps://archivedforum.beoworld.org:443/forums/commentrss.aspx?SectionID=30&PostID=10282Agree with Lee. You need a new cartridge! Check out Soundsmith and go for a SMMC4. Excellent sounding cartridge - and no, we don&#39;t get paid for advertising them! <br /><div style="clear:both;"></div>https://archivedforum.beoworld.org:443/forums/thread/10253.aspxSun, 06 May 2007 09:26:41 GMT41a2a90c-3a1e-4bd3-b144-3883695a7f38:102539 LEE0https://archivedforum.beoworld.org:443/forums/thread/10253.aspxhttps://archivedforum.beoworld.org:443/forums/commentrss.aspx?SectionID=30&PostID=10253<p>Possibly collapsed suspension on the cartridge... Either that, or the weighting is set up wrongly and there isn&#39;t enough pressure.</p><p>Remove the cartridge and gently prod the stylus with your fingertip in the same manner as it would be hitting a record.. If it bounces back healthily, all is ok - but if it doesnt have much movement, it will need rebuilding or replacing.</p><p>Lee</p><div style="clear:both;"></div>https://archivedforum.beoworld.org:443/forums/thread/10234.aspxSun, 06 May 2007 08:54:55 GMT41a2a90c-3a1e-4bd3-b144-3883695a7f38:10234theconfusedbear0https://archivedforum.beoworld.org:443/forums/thread/10234.aspxhttps://archivedforum.beoworld.org:443/forums/commentrss.aspx?SectionID=30&PostID=10234OK tried that and I have now got it to play but the sound quality is poor and it keeps sliding across the record<div style="clear:both;"></div>https://archivedforum.beoworld.org:443/forums/thread/10232.aspxSun, 06 May 2007 08:52:06 GMT41a2a90c-3a1e-4bd3-b144-3883695a7f38:10232Peter0https://archivedforum.beoworld.org:443/forums/thread/10232.aspxhttps://archivedforum.beoworld.org:443/forums/commentrss.aspx?SectionID=30&PostID=10232Try one thing for me. Unplug the DIN cable to the Beomaster from the Beogram and see if that works manually. Obviously no sound but just to check if the problem is the Beogram or a Datalink error. I would guess it will make no difference and it is to do with the weight sensor or the&nbsp; pick up point adjustment is wrong. We do not have the 5000 service manual but we do have the 1800 one which is much the same and has the same type of adjustments I believe.<br /><div style="clear:both;"></div>https://archivedforum.beoworld.org:443/forums/thread/10226.aspxSun, 06 May 2007 08:30:46 GMT41a2a90c-3a1e-4bd3-b144-3883695a7f38:10226theconfusedbear0https://archivedforum.beoworld.org:443/forums/thread/10226.aspxhttps://archivedforum.beoworld.org:443/forums/commentrss.aspx?SectionID=30&PostID=10226Help .... I have a 5000 and everything works apart from the turntable.&nbsp; I hit the play button and the arm moves across to the record does down stays there for 5 seconds and then lifts up and goes back to the standby position ...... the stylus guard is up and i can see the stylus on the record but it wont play it ..... any ideas ..... please help!<div style="clear:both;"></div>