General Forum

Re: Cost to B & O of a longer warranty?

Iconic-AV — Sat, 21 Apr 2007 12:14:21 GMT

I personally think a 8-10 year warranty would show B&O off for what they really are in the marketplace , they would stand out from other companys even more as they quite rightly should, their products are built to last which is a rarity these days and if a fault did slip through the net im sure they would be the first to put thier hands up and sort it out

For example: only this week they replaced free of charge a replacment beosound 9000 door 10 years after it was first sold, im not even the original owner , they simply checked its serial number and found out it was one that was never fixed.

The style is what keeps me loyal and the quality keeps me coming back

We are all paying for that extra quality which we are been given in abundance, new customers would have much more confidence in their products from the offset

B&O dont produce throw away products and never will, even their product catalogues can come in coffee table hardbacks

I must admit the nearest ive got to buying new B&O so far is 18 months old, if i did buy new i would expect a much longer warranty

jay

Re: Cost to B & O of a longer warranty?

Craig — Sat, 21 Apr 2007 08:46:23 GMT

TerryM:
The standard warranty from B & O is 2 years.
Apparently,on occasions in the past,as a special promotion, B & O have offered a warranty longer than the standard 2 years.
Given the prices,and the asserted higher quality,and reliability,of their products would it be financially onerous to B & O to offer a longer manufacturer's warranty?
From a buyer's point of view it might make purchase an easier decision to make.

When I purchased my BV3-32 I got a 4 year warranty. It was as mentioned a promotional thing at the time.

Craig

Re: Cost to B & O of a longer warranty?

koning — Sat, 21 Apr 2007 07:40:12 GMT

In holland we have 3 years warranty!

Re: Cost to B & O of a longer warranty?

Peter — Sat, 21 Apr 2007 07:35:24 GMT

In my experience, B&O have usually just fixed something if it has been a fault and very little goes wrong anyway. Obviously as things get older then faults do occur but these would be past a warranty time really no matter how long it was. I do agree that a 3 or 5 year warranty would probably not be too expensive to offer and would give one another reason to buy as it would emphasise the quality.

Cost to B & O of a longer warranty?

TerryM — Sat, 21 Apr 2007 07:07:00 GMT

The standard warranty from B & O is 2 years.

Apparently,on occasions in the past,as a special promotion, B & O have offered a warranty longer than the standard 2 years.

Given the prices,and the asserted higher quality,and reliability,of their products would it be financially onerous to B & O to offer a longer manufacturer's warranty?

From a buyer's point of view it might make purchase an easier decision to make.