General Forum

Re: quality of bs4

Daniel Seiler — Mon, 10 Sep 2007 11:11:17 GMT

It's also what i use. Window cleaner and a normal cotton cloth. Works well so far. Okay, i have my BS4 for some 8 months only, and i don't clean it every week

But it does not seem that the window cleaner harms the foot. It looks great and shiny

Re: quality of bs4

The Stig - ver. 1.7 — Mon, 10 Sep 2007 11:09:52 GMT

I see no problem in using window cleaner I use it all the time and nothing has happen jet .

"BUT" DON'T USE IT ON CONTRAST SCREENS WITH ANTI-REFLEX... makes it very hard to clean it afterward. and in time destroys the anti-reflex paint.

Re: quality of bs4

Dave — Mon, 10 Sep 2007 09:29:28 GMT

Don't hold me to it, but i have used window cleaner on stubborn marks and it has worked very well, but i'm not 100% that it is ok to use. So far so good. First try a damp cloth or a microfibre cloth (such as enjo).

Can anyone clarify that it is ok to use window cleaner on the foot of BS4?

Re: quality of bs4

Davidson — Mon, 10 Sep 2007 04:28:55 GMT

I had my for 2 years now and its perfect, but I have an annoying problem, the base aluminum part is getting dull and its not shinning anymore...........does anyone have this on your BS4? How do you get it to shine back without scratching or damaging it?

Thanks

Re: quality of bs4

Daniel Seiler — Mon, 10 Sep 2007 00:25:07 GMT

Great to hear David, i really hope you get the new unit soon, and that this one will work as it should and has no faults at all!

Re: quality of bs4

Dave — Sun, 09 Sep 2007 23:36:40 GMT

I spoke with our dealer this morning and he has actually ordered us a new unit, so we'll try again!

Surely this one will be faultless!! Watch this space as i will report the good news on the forum in a month.

Re: quality of bs4

paddy2042 — Sun, 09 Sep 2007 23:09:03 GMT

My BC2 often does not respond to the first command of the Beo4. I often have to repress the command. It is really annoying as I have other 'cheap' equipment that this does not happen to!

Re: quality of bs4

Dave — Sun, 09 Sep 2007 18:33:24 GMT

I was kindly offered the option to take the instore demo unit at a reduced price which would be practical, but that unit was different again.

Not sure if anyone has heard of this fault happening, but it did not respond every single time to remote commands. I had to press the button twice most of the time - as though the remote batteries were dead, and it would be pretty irritating to live with.

See how blooming picky i am?? I'm either too fussy or unlucky...

Re: quality of bs4

9 LEE — Sun, 09 Sep 2007 15:09:17 GMT

At the prices charged, you would be a complete idiot to accept anything less!

Sorry if that seems a bit severe, but it's true. If you charge a premium price, you absolutely must deliver a premium product and premium service. Fact.

Lee

Re: quality of bs4

Alex — Sun, 09 Sep 2007 14:49:26 GMT

David:
I know, it really should be at least acceptable. It's difficult though. I don't want to be problematic to our dealer, and to the average joe, my protests may seem fickle and unreasonable.
We will not settle on a product we are not happy with however.

I see where you're coming from, and I feel the same with a lot of things, but B&O is renown for providing flawless build quality, so you should accept nothing less, I certainly wouldn't!

Re: quality of bs4

symmes — Sun, 09 Sep 2007 07:55:11 GMT

My thought on quality from a consumer AND dealer perspective: The product on the showroom floor should represent the minimum standard the customer can expect. If there is an immediate gap between what you have and what you expected/witnessed from the demonstration unit, the dealer should resolve it, not a service center, and certainly not you. If the problem happens during warranty, your dealer should arrange it to be resolved. Bang & Olufsen might not be denon, but the expectations should be high, anyway ;) Ray

Re: quality of bs4

Dave — Sun, 09 Sep 2007 02:52:50 GMT

I know, it really should be at least acceptable. It's difficult though. I don't want to be problematic to our dealer, and to the average joe, my protests may seem fickle and unreasonable.

We will not settle on a product we are not happy with however.

Re: quality of bs4

Alex — Sun, 09 Sep 2007 02:40:30 GMT

Keep pushing, you should have a perfect unit, this isn't Sony!

Re: quality of bs4

Dave — Sun, 09 Sep 2007 01:15:11 GMT

Yes it is obviously unlike other units.

I did send it in to be checked out, and there was nothing wrong with it according to the service technician. He has simply made an error and unfortunately not considered it to be at all faulty. Yes it works just fine, but there should not be these odd flaws in such an expensive boutique product. The loan BS4 we had whilst it was in the shop did not have shadows in the display and did not grind (the grinding is quiet but certainly audible to us when within operating distance).

We have an excellent dealer who has so far gone out of his way to help us out. I am thinking that the dealership is not allowed to order a replacement... but it will be sorted out eventually i'm sure!

Re: quality of bs4

Daniel Seiler — Sun, 09 Sep 2007 00:38:21 GMT

@ David: Actually i do not have this problems with my BS4, sounds like yours has defects. The display of mine is really good, and when it is switched off, there are no pixels around. The doot itself closes very very silently, of course i can hear something when i am near, but thats so silent that it does not bother at all. I think you should probabely inform your dealer about this and let him have a look at your BS4, or if it is a dealer problem, try to inform B&O directly about this.

@peacha: I think you are in the wrong forum, indeed.