General Forum

Re: Faulty B&O. Is it a reliable product?

Stars — Sat, 12 Jan 2008 04:13:40 GMT

mobeyone:
Dude1:

I had a 16v T Coupe, but i sold it a couple of years ago when i moved from NZ. Best car i have ever had .
I loved those too! awesome motors for the money!

A great Italian design, and the 20v goes like a rocket!

Re: Faulty B&O. Is it a reliable product?

Dude1 — Fri, 11 Jan 2008 19:19:35 GMT

mmm. Frustrating.

BS3 - Ask for a SW update. I am aware that there is a new one, if you have not already had it updated.

BV6, Not like these to go faulty so quickly. Will be screen related. Check with the service centre regarding your warranty.

BL2500 - what is this connected to?

BS2300 - software. Have this updated to the latest variant.

Re: Faulty B&O. Is it a reliable product?

The Beonic Man — Fri, 11 Jan 2008 06:26:52 GMT

Well, I am out of ideas now! Can't offer any other advice. What is it with B&O products in Australia? Perhaps they just don't work well in that environment for some reason! Sorry to hear you both have had all these problems, it really isn't typical. I have the BS3 and it has worked like a gem since day 1. I think its a great little product and use it often. I also owned the BS2300 for about 8 years before I traded it in against new equipment and I never once had a fault of any kind with it. All other B&O equipment I have owned and currently owned works flawlessly. I wish you could have the same experience.

All the best.

Simon.

Re: Faulty B&O. Is it a reliable product?

peterb — Fri, 11 Jan 2008 03:55:10 GMT

well i find myself now asking the same question as paddy...

today my BV6-22 barely 3 years old was carted off for repair with likely replacement of something very signficant (screen dim and flickering). I worry about the cost of repaid for such a new but very expensive TV. It died on Christmas eve and yesterday was the first time i coud get onto the service centre

The very same day my BS3 has failed in the same way described as paddy's; no real control of the touch pad, it turns on to any station at random, no control of volume, difficult to even turn off. And it's not a humid day in Sydney. Luckily its still under warranty

Last year my new BS2 was returned with too much white noise; my BL2500 speakers were in the shop for months with a buzz which still continues; my BS2300 doors sometime fail to open for days on end.

At least my Beolit 600 is reliable

Re: Faulty B&O. Is it a reliable product?

Alex — Mon, 31 Dec 2007 18:00:02 GMT

paddy2042:
You know, I am much happier now that all these issues have been fixed, however I noticed last night that the BC2 froze and I had to switch it all off at the wall to reset. I don't want to jinx the new equipment but I am worried already. I know everyone says that I have been unlucky, but do other people hve problems having to restart equipment. No-one ever seems to, but it is interesting to note that when I mention these problems to sales or service, the first suggestion is to reset by turning it all off at the wall!!!!! So obviously this is not an uncommon problem.

I was in my showroom and was going to replace my BS3 with something else and I came out without anything thinking that I may be in for the same problems over again. I am finding it difficult to get my confidence back after such a bad experience. Maybe I am throwing good money after bad! I think it may take some time before I am able to buy anything else but we will see. I must admit however that nothing else I have seen on the market grabs me like B&O. I am thinking of trying some B&O from Ebay - at least it is cheaper.

I have had to reset my BeoSystem at the mains twice, as well as my Philips TV, Rotel surround sound amp, hard drive recorder/freeview box etc... It's very normal. The worst for having to be rebooted at the mains are Sky boxes...

Re: Faulty B&O. Is it a reliable product?

beolife — Mon, 31 Dec 2007 17:50:52 GMT

Hi Paddy,

I am only answering this post as my missus is due to give birth today New years eve of all days & of course we cannot go partying , so anyway here I am

I think your problem could be down to power issues i.e. power surges etc upsetting the sensitive electronics, have you got or can you try a surge protector on the equipment, the reason i suggest this is because I read in an earlier post about a Beovision basically blowing up due to a surge issue,

give it a try as a clean mains supply is always beneficial to sound and vision anyway so you will not lose, well apart from the cost of a surge protector.

Regards Simon

Re: Faulty B&O. Is it a reliable product?

paddy2042 — Mon, 31 Dec 2007 17:28:15 GMT

Dude1:
Just a quick help with a few of your issues, which look like most have been resolved.
BS3 - This was found to have an issue with humidity in OZ / Asia. The top pad has now been redesigned so should be fine. The ones they are selling again in Oz / Asia are the new version.
BC2 - You may have had a software issue. These have been common. Bang HO has committed huge resource to sorting this issue with this product - it has had its issues.
Serene - update the software. Some of which wasnt brilliant.
BC6000 - update the software. Your service dealer can do this. But also, make sure that you dont have the new "small" base station with older phones as it wont work. You should, for older phones have a large square base, or a charger with a light in it.
Wireless, will work fine to a point. A couple of my clients also had issues. Some of the wall internals / plumbing can affect it. Bang sales usually only sold as a last resort as wiring is far more reliable. Moving the base station or wireless kit can help. A version 2 of wireless is due soon.
Avant, is limited in help here as software is unlikely to go further.

You know, I am much happier now that all these issues have been fixed, however I noticed last night that the BC2 froze and I had to switch it all off at the wall to reset. I don't want to jinx the new equipment but I am worried already. I know everyone says that I have been unlucky, but do other people hve problems having to restart equipment. No-one ever seems to, but it is interesting to note that when I mention these problems to sales or service, the first suggestion is to reset by turning it all off at the wall!!!!! So obviously this is not an uncommon problem.

I was in my showroom and was going to replace my BS3 with something else and I came out without anything thinking that I may be in for the same problems over again. I am finding it difficult to get my confidence back after such a bad experience. Maybe I am throwing good money after bad! I think it may take some time before I am able to buy anything else but we will see. I must admit however that nothing else I have seen on the market grabs me like B&O. I am thinking of trying some B&O from Ebay - at least it is cheaper.

Re: Faulty B&O. Is it a reliable product?

paddy2042 — Mon, 31 Dec 2007 17:26:34 GMT

Dude1:
Just a quick help with a few of your issues, which look like most have been resolved.
BS3 - This was found to have an issue with humidity in OZ / Asia. The top pad has now been redesigned so should be fine. The ones they are selling again in Oz / Asia are the new version.
BC2 - You may have had a software issue. These have been common. Bang HO has committed huge resource to sorting this issue with this product - it has had its issues.
Serene - update the software. Some of which wasnt brilliant.
BC6000 - update the software. Your service dealer can do this. But also, make sure that you dont have the new "small" base station with older phones as it wont work. You should, for older phones have a large square base, or a charger with a light in it.
Wireless, will work fine to a point. A couple of my clients also had issues. Some of the wall internals / plumbing can affect it. Bang sales usually only sold as a last resort as wiring is far more reliable. Moving the base station or wireless kit can help. A version 2 of wireless is due soon.
Avant, is limited in help here as software is unlikely to go further.

You know I am much happier now that all these issues have been fixed, however I noticed last night that the BC2 froze and I had to switch it all off at the wall to reset. I don't want to jinx the new equipment but I am worried already. I know everyone says that I have been unluck but do other people hve problems having to restart equipment. No-one ever seems to but it is interesting to note that everytime I mention these problems to sales or service, the first suggestion is to reset by turning it all off at the wall!!!!! So obviously this is not an uncommon problem.

Re: Faulty B&O. Is it a reliable product?

mobeyone — Mon, 31 Dec 2007 14:31:00 GMT

Dude1:
I had a 16v T Coupe, but i sold it a couple of years ago when i moved from NZ. Best car i have ever had .

I loved those too! awesome motors for the money!

Re: Faulty B&O. Is it a reliable product?

Alex — Mon, 31 Dec 2007 14:20:22 GMT

My BeoSound 3 did the same thing and it was fixed just fine.

Re: Faulty B&O. Is it a reliable product?

Dude1 — Sun, 30 Dec 2007 20:36:24 GMT

Funny you noticed that!

I had a 16v T Coupe, but i sold it a couple of years ago when i moved from NZ. Best car i have ever had - In Oz they dont import them, so i am coupe-less - but due to hit Europe so i will look for one there.....miss her dearly...

Re: Faulty B&O. Is it a reliable product?

The Beonic Man — Thu, 27 Dec 2007 21:54:38 GMT

Dude1:

Just a quick help with a few of your issues, which look like most have been resolved.
BS3 - This was found to have an issue with humidity in OZ / Asia. The top pad has now been redesigned so should be fine. The ones they are selling again in Oz / Asia are the new version.
BC2 - You may have had a software issue. These have been common. Bang HO has committed huge resource to sorting this issue with this product - it has had its issues.
Serene - update the software. Some of which wasnt brilliant.
BC6000 - update the software. Your service dealer can do this. But also, make sure that you dont have the new "small" base station with older phones as it wont work. You should, for older phones have a large square base, or a charger with a light in it.
Wireless, will work fine to a point. A couple of my clients also had issues. Some of the wall internals / plumbing can affect it. Bang sales usually only sold as a last resort as wiring is far more reliable. Moving the base station or wireless kit can help. A version 2 of wireless is due soon.
Avant, is limited in help here as software is unlikely to go further.

Hey Dude,

Just noticed your avatar. I used to drive the Fiat Coupe myself in my late 20s. Lovely car, had it for a couple of years but then sold it on to get something more economical. Was filling her up every 2-3 days because I simply couldn't resist that accelerator pedal! Do you have the 16V or the 20V turbo? Gorgeous to drive with lovely interiors.

Simon.

Re: Faulty B&O. Is it a reliable product?

Dude1 — Thu, 27 Dec 2007 18:30:53 GMT

Just a quick help with a few of your issues, which look like most have been resolved.

BS3 - This was found to have an issue with humidity in OZ / Asia. The top pad has now been redesigned so should be fine. The ones they are selling again in Oz / Asia are the new version.
BC2 - You may have had a software issue. These have been common. Bang HO has committed huge resource to sorting this issue with this product - it has had its issues.
Serene - update the software. Some of which wasnt brilliant.
BC6000 - update the software. Your service dealer can do this. But also, make sure that you dont have the new "small" base station with older phones as it wont work. You should, for older phones have a large square base, or a charger with a light in it.
Wireless, will work fine to a point. A couple of my clients also had issues. Some of the wall internals / plumbing can affect it. Bang sales usually only sold as a last resort as wiring is far more reliable. Moving the base station or wireless kit can help. A version 2 of wireless is due soon.
Avant, is limited in help here as software is unlikely to go further.

Re: Faulty B&O. Is it a reliable product?

The Beonic Man — Thu, 27 Dec 2007 01:08:48 GMT

Its very encouraging to hear that the Sydney dealership have looked after you so well. Write off what has happened as a one off because you have been extremely unlucky. This is not at all typical of B&O you can be assured of that. There are many things that make them stand out as a company; excellent build quality, reliability, top quality control; first class packaging and distribution services and a hard to beat after sales customer service are only a few of the things B&O has built up over the years. Their products are thought out from start to finish with little (if any) compromise en-route. Keep buying B&O if you like it and don't let this experience cloud your judgement about this very good company. My thoughts for what its worth. Have a good new year. Best wishes.

Simon.

Re: Faulty B&O. Is it a reliable product?

paddy2042 — Wed, 26 Dec 2007 23:39:03 GMT

I am now a more happey B&O owner. To fill you in on the goings on several things have happened.

I have had my BC2 completely replaced by a new one. After perhaps 6 or 8 tech visits there was nothing more that they could do. The Avant picture is still not in the centre - but I will have to live with that! (I had on loan a DVD1 when my BC2 was not operational and the picture from it was much more centered, which I guess means that it is the BC2 rather than the Avant causing the problem.

I have had my money refunded for both Serenes, and have spent time fixing the numbers in the addressbook of the BC6000.

The Wireless units have been replaced with new ones and the new software seems to be better.

I have had a full refund of the BS3 because of the faulty control panel.

Now I have less B&O but at least what I have seems to work.

Many thanks to the staff in Sydney showroom for an outstanding job in trying their hardest to fix my problem equipment.