Re: quick responese from B&O

Keith Saunders — Tue, 31 Jul 2007 14:11:48 GMT

I would say that the speed and quality of the response is linked to the type of questions asked. If you contact B&O in Denmark directly by e-mail with a question not related to:-

New product announcements
"I have a problem why are B&O not fixing it" type of questions
Configuration questions when connecting non B&O equipment
Sales and warranty issues which are the direct responsibility of the dealer

then in my experience you get a reasonable response within a week and they are always very polite and if you offer constructive feedback they do listen and take note.

I think what upsets a lot of people, particularly technical individuals is when they give the answer "Please contact your dealer". A lot of the more technical customers do not like this, but in fact it is the dealers responsibility and it is for B&O in each country's responsibility to support those dealers by providing the neccessary information for their customers, but many dealers struggle to get that quality support.

Re: quick responese from B&O

Peter — Tue, 31 Jul 2007 13:03:44 GMT

Always quick and always friendly to me. Thoroughly nice people!

quick responese from B&O

Ericvr6 — Tue, 31 Jul 2007 09:52:04 GMT

dispite that on this forum some of you had late response from B&O

I had a responese after 2 days from B&O

very fast

gr Eric

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quick responese from B&O